The small ice cream was a very generous portion size and the superman tasted top notch and it was a great atmosphere
Anthony Barbar
I don’t even know where to begin. Pine Cone in Glen Arbor has to be one of the most frustrating and disappointing ice cream shops I’ve ever encountered. Over the course of our trip, we went there FIVE times—yes, five—and only got served TWICE. The other three times? We were either ignored, “closed out,” or literally watched the workers shut the window in our faces.
The kicker? We showed up at 8:32 PM, and guess what—they close at 9 PM. But nope, they shut down early and completely ghosted us like we were invisible. Do you not want business?? Are posted hours just a cute suggestion?
The service—when we actually got it—was nothing special either. Zero energy, zero friendliness. It felt like we were bothering them just by showing up.
Honestly, this place runs like a summer job no one wants to be at. Save yourself the headache and find a place that actually wants to serve customers. Glen Arbor deserves better.
Total joke of a shop. Never again. Pine Cone NO Cone
Jolynn
The ice cream tasted amazing!! Prices were alittle high, but servings are generous.
Alyssa Sensenig
Good place to stop for ice cream. $5.50 for a baby cone this size is a good deal to me. Recommend the rush hour hand dipped. A couple of young people running it, but did pretty good.
Robert Dudek
You advertise you’re open till 9:00pm. Our family got there at 8:40, 1 person ahead, then was told they were closed. Second time this happened to us. Never again giving you my business. Good luck in the future terrible service
Scott Lockhart
Zero customer service. Go across the street for a business that stays open until it’s posted hours, keeps its counters clean, cares about its customers and does not treat being a business like a favor to the tourists trying to patronize the community. We arrived before 8:45 and were told they were closed even though they were supposed to be open until 9. It would be nice if they did not only accept cash and were actually willing to pay taxes like the rest of us.
munkstrunk
I will admit that I did not have the one "non-dairy" option, but the staff was very unfriendly and did not seem to know what vegan is. My family who are vegetarian found the ice cream to be fine
Updated from previous review on 2025-06-26
Chris Johnson
Heard this place gives very generous portions. Got a two scoop cookie dough on a waffle cone and this is what it was. Pretty generous. Staff was nice though. $16 for two double scoop waffle cones. 🤷
Laura Corcoran
The Wednesday night late shift was not only happy to scoop us ice-cream, but take song requests!
Ice cream was delicious, had a good variety. Glass was very dirty, didn't look like it had been cleaned in awhile. Floors were dirty also. However a worker came and swept while we were sitting. Need to pay more attention to cleaning up throughout the day.
Atmosphere: 2
Food: 4
Service: 4
collin reardon
food was good but the place where the food was made was dirty and food was overpriced. i went back up for a bottle of water and it was 2.50. i understand if it was for bottled water which is what the sign said it was, even though i clearly saw the water come from the soda fountain. but still, 2.50? heck nah
Atmosphere: 2
Food: 4
Service: 2
LauraQ98
There were two dairy free options- a raspberry sorbet and cookie butter. We had a cookie butter and it was so good!
William Keller
The best ice cream ever.
Atmosphere: 5
Food: 5
Service: 5
Rob Helegda
Arrived at 8:55 pm. Their hours say they close at 9 pm. Was turned away because i guess they just felt like closing early to stand around and twiddle their thumbs. It’s a scoop of icecream, c’mon man. Beware, this is not an honest business.
The small ice cream was a very generous portion size and the superman tasted top notch and it was a great atmosphere
I don’t even know where to begin. Pine Cone in Glen Arbor has to be one of the most frustrating and disappointing ice cream shops I’ve ever encountered. Over the course of our trip, we went there FIVE times—yes, five—and only got served TWICE. The other three times? We were either ignored, “closed out,” or literally watched the workers shut the window in our faces.
The kicker? We showed up at 8:32 PM, and guess what—they close at 9 PM. But nope, they shut down early and completely ghosted us like we were invisible. Do you not want business?? Are posted hours just a cute suggestion?
The service—when we actually got it—was nothing special either. Zero energy, zero friendliness. It felt like we were bothering them just by showing up.
Honestly, this place runs like a summer job no one wants to be at. Save yourself the headache and find a place that actually wants to serve customers. Glen Arbor deserves better.
Total joke of a shop. Never again.
Pine Cone NO Cone
The ice cream tasted amazing!! Prices were alittle high, but servings are generous.
Good place to stop for ice cream. $5.50 for a baby cone this size is a good deal to me. Recommend the rush hour hand dipped. A couple of young people running it, but did pretty good.
You advertise you’re open till 9:00pm. Our family got there at 8:40, 1 person ahead, then was told they were closed. Second time this happened to us. Never again giving you my business. Good luck in the future terrible service
Zero customer service. Go across the street for a business that stays open until it’s posted hours, keeps its counters clean, cares about its customers and does not treat being a business like a favor to the tourists trying to patronize the community. We arrived before 8:45 and were told they were closed even though they were supposed to be open until 9. It would be nice if they did not only accept cash and were actually willing to pay taxes like the rest of us.
I will admit that I did not have the one "non-dairy" option, but the staff was very unfriendly and did not seem to know what vegan is. My family who are vegetarian found the ice cream to be fine Updated from previous review on 2025-06-26
Heard this place gives very generous portions. Got a two scoop cookie dough on a waffle cone and this is what it was. Pretty generous. Staff was nice though. $16 for two double scoop waffle cones. 🤷
The Wednesday night late shift was not only happy to scoop us ice-cream, but take song requests!
Amazing!! Come please!!
Restaurantji Recommends
Ice cream was delicious, had a good variety. Glass was very dirty, didn't look like it had been cleaned in awhile. Floors were dirty also. However a worker came and swept while we were sitting. Need to pay more attention to cleaning up throughout the day.
Atmosphere: 2
Food: 4
Service: 4
food was good but the place where the food was made was dirty and food was overpriced. i went back up for a bottle of water and it was 2.50. i understand if it was for bottled water which is what the sign said it was, even though i clearly saw the water come from the soda fountain. but still, 2.50? heck nah
Atmosphere: 2
Food: 4
Service: 2
There were two dairy free options- a raspberry sorbet and cookie butter. We had a cookie butter and it was so good!
The best ice cream ever.
Atmosphere: 5
Food: 5
Service: 5
Arrived at 8:55 pm. Their hours say they close at 9 pm. Was turned away because i guess they just felt like closing early to stand around and twiddle their thumbs. It’s a scoop of icecream, c’mon man. Beware, this is not an honest business.
Atmosphere: 1
Food: 2
Service: 1
Loading...