Wendy's

18800 Mack Ave, Grosse Pointe Farms
(313) 640-1399

Recent Reviews

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machinehead2002

Worst experience in Fast Food I've had in 25 years. Dine in, girl at the counter had attitude before I ordered, then after 2 combos she asked if there was anything else (my family of 5 standing infront of her 😐) every item i added after that was a sigh and face like I was an inconvenience. 20 minutes to get the $47 order, and when we got to the table there was a few missing. I went back to the counter with 3 other people waiting on their orders and mentioned we were missing a med fry and the girl looked at me again with an attitude, served the other 3 customers inside and 1 in drive thru in about 8 minutes and said they had to drop another fry so it would be 5 more minutes for the rest of the order I already paid for 20 minutes ago. Dine in soda machine was missing 1/2 the options for drinks, no large lids in dining area so I had to ask for those from the back...then apparently they dont serve straws 😳. Cars in the drive thru were still there when we left 45 minutes later. The food was not fast or good...couldn't understand why there were so many people lined up in the drive thru for this poor service and mediocre food. Both bathrooms had no paper towels and cook area looked dirty. Immediately regretted stopping here on the way home (not local to this area). Unbelievable. Place needs an undercover boss or owner to evaluate poor service and quality.

Atmosphere: 1

Food: 1

Service: 1

Mz Eve Horton

I went through the drive through. It took a few extra minutes but everything was hot.

Atmosphere: 3

Food: 4

Service: 3

Zoe Madden

Every time I come to this Wendy’s I have to wait a minute of 20 minutes to get my food. Service is terrible. One time my boyfriend ordered and paid for and they had him waiting for 15 in the drive thru then proceeded to tell him to park on the side. After waiting longer he went inside and asked for his order and they didn’t even know he was out there and the girl that took his order was getting in her car and leaving!

Atmosphere: 4

Food: 4

Service: 1

lj lj

NEVER COMING BACK Need zero stars literally waited 45 mins

Atmosphere: 1

Food: 1

Service: 1

Brenda Westbrook

I don’t know how they expect to stay open. People in the neighborhood can’t come in and sit down because dining room is always locked!!!

Soleda Silva

This location was clean and service was good.

Atmosphere: 5

Food: 4

Service: 5

norma felton

Very slow. Only one vehicle ahead of me. Took more than 10 minutes to give my order. Took more than 10 min to get my order. I counted at least 5 people walking around drinking and laughing with each other. Young lady at window was rude when I asked why slow service. Not a busy time at all . Maybe 3 vehicles,

madisen jackson

0/10 experience. Drive thru was very slow even though there were very few cars. Arrived around 9:20, left at 10:00, their closing time. Could see through the window the workers were working slow or not at all. Food was fine. They got my order wrong, twice. Don't recommend this spot

Atmosphere: 1

Food: 2

Service: 1

Venkatesh AnbuSelvam

🐌 service .
👎 food

Atmosphere: 5

Food: 1

Service: 1

Anthony Kurney

I thought Wendy's was fast-forward this place is so damn slow it's a shame in lobby or drive through just too damn slow

Charles E Jackson Jr

This is my neighborhood location. Ordered a burger and received saucy nuggets. I am too tired to take it back.

Atmosphere: 3

Food: 3

Service: 2

Juan Morris

Your guys new employees are awesome Windows service is excellent in the food is way better everyone had a smile on their face

Atmosphere: 5

Food: 5

Service: 5

Tarrance Thompson

Terrible customer service !!!!!!!!!!

Atmosphere: 1

Food: 2

Service: 1

chris perry

Good food

Atmosphere: 5

Food: 5

Service: 5

Riley Williams

Great new building but, the staff has no idea . Question why did Wendy's reopen the store 🤔

Atmosphere: 4

Food: 1

Service: 1

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