Ordered a light bake and when I came home the dough wasn’t cooked through. Called and was told “that’s how we do it here.” “You can bring it back and we’ll throw it in for a couple minutes but that’s all we can offer.” That’s untrue and I have ordered the same way for years. Horrible customer service and attitude from both the girl answering the phone and the manager. If I owned this store I would be furious. Will definitely drive the extra 3 minutes to another location from now on.
Food: 1
Service: 1
Samuel Steinhebel
I like the cashier with curly hair(possibly named Ben, very cute). My pizza was overall very good and props to the kid in the back washing dishes. Saw him changing his gloves, which is surprising for a kid his age.
Atmosphere: 3
Food: 5
Service: 5
Tehmina Weiland
Ordered two small specialty pizzas one was bbq chicken and one was BLT. I ask for xtra sauce as both of these pizzas get a pass over of sauce with a squirt bottle and at times don’t have a lot of sauce . My past experiance when I’ve ask for extra bbq it would come with what looked like an extra pass over of sauce but still resembled the same great chicken bbq pizza jets makes . Today was a sad display of someone taking an order and being callus about asking for extra. The Bbq pizza was end to end swimming in sauce I was taking a spoon to get it off . Due to the amount of sauce the pizza was undercooked in the inside. The BLT pizza that was supposed to have light lettuce was covered in a thick layer of mayo again 4 x what other jets would serve as extra . instead of light lettuce the lettuce covered the pizza end to end and was a soggy wilted mess due to the mayo . I called the store as the pizzas are not even edible . I was greeted by the manager who stated she made these horrible pizzas. Justifying the amount of sauce on it saying that that is their stores norm she did not offer any apology nor did she seem to care that the pizza was not even edible she asked me what do you want me to do at that point I knew that our dinner was trash and there would be no remedy or resolution that I was out the $ money I paid and the store could care less. Steer clear of this store. Mistakes happen but bad management is unacceptable. I will use 7 mile jets as they have always had a good customer service and produced a good pizza. The Mack Jets is a sad representation of young management and jet‘s pizza. The two pizzas are going in the trash as you’ll see in the pictures below they are literally not edible.
Food: 1
Service: 1
Sunny Williams
Everything was perfect food was extremely fresh service was outstanding ♥️
I ask for black olives on the side for my salad and added garlic crust to my pizza. My order was not the way I placed it.
Food: 1
Hank Keyton
Fast service, clean,friendly employees and delicious entrees!
Fred Petz
I called to place a delivery order and was told that they don't deliver in Detroit,,, even when it's as little as five blocks away from them. Then, she hung up on me. HOW RUDE
Cashier too comfortable laughing with/talking about customers in front of customers. Pizza maker in the back asked if i was getting slices and proceeded to say “she said it too slow” then laughed together while putting my slices in boxes. I said it completely normally and coherently. Grosse pointe is already not the most welcoming neighborhood so to have a black woman pizza maker laughing with her white male cashier comfortably is concerning to say the least. First and last time here.
Stephen Jones
This location always has the best tasting pizza with a very helpful friendly staff!
ADana Jones
Had the garden salad with chicken and a slice of pizza which was everything was good 🤗
Refuses to deliver to Detroit even on DoorDash.
Ordered a light bake and when I came home the dough wasn’t cooked through. Called and was told “that’s how we do it here.” “You can bring it back and we’ll throw it in for a couple minutes but that’s all we can offer.” That’s untrue and I have ordered the same way for years. Horrible customer service and attitude from both the girl answering the phone and the manager. If I owned this store I would be furious. Will definitely drive the extra 3 minutes to another location from now on.
Food: 1
Service: 1
I like the cashier with curly hair(possibly named Ben, very cute). My pizza was overall very good and props to the kid in the back washing dishes. Saw him changing his gloves, which is surprising for a kid his age.
Atmosphere: 3
Food: 5
Service: 5
Ordered two small specialty pizzas one was bbq chicken and one was BLT. I ask for xtra sauce as both of these pizzas get a pass over of sauce with a squirt bottle and at times don’t have a lot of sauce . My past experiance when I’ve ask for extra bbq it would come with what looked like an extra pass over of sauce but still resembled the same great chicken bbq pizza jets makes . Today was a sad display of someone taking an order and being callus about asking for extra. The Bbq pizza was end to end swimming in sauce I was taking a spoon to get it off . Due to the amount of sauce the pizza was undercooked in the inside. The BLT pizza that was supposed to have light lettuce was covered in a thick layer of mayo again 4 x what other jets would serve as extra . instead of light lettuce the lettuce covered the pizza end to end and was a soggy wilted mess due to the mayo . I called the store as the pizzas are not even edible . I was greeted by the manager who stated she made these horrible pizzas. Justifying the amount of sauce on it saying that that is their stores norm she did not offer any apology nor did she seem to care that the pizza was not even edible she asked me what do you want me to do at that point I knew that our dinner was trash and there would be no remedy or resolution that I was out the $ money I paid and the store could care less. Steer clear of this store. Mistakes happen but bad management is unacceptable. I will use 7 mile jets as they have always had a good customer service and produced a good pizza. The Mack Jets is a sad representation of young management and jet‘s pizza. The two pizzas are going in the trash as you’ll see in the pictures below they are literally not edible.
Food: 1
Service: 1
Everything was perfect food was extremely fresh service was outstanding ♥️
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Hawaiian, Pepperoni Pineapple Pizza
My son loves this place and olive garden
I ask for black olives on the side for my salad and added garlic crust to my pizza. My order was not the way I placed it.
Food: 1
Fast service, clean,friendly employees and delicious entrees!
I called to place a delivery order and was told that they don't deliver in Detroit,,, even when it's as little as five blocks away from them. Then, she hung up on me. HOW RUDE
Service: 1
There's barely ever I wait.
Atmosphere: 3
Food: 5
Service: 4
Restaurantji Recommends
Cashier too comfortable laughing with/talking about customers in front of customers. Pizza maker in the back asked if i was getting slices and proceeded to say “she said it too slow” then laughed together while putting my slices in boxes. I said it completely normally and coherently. Grosse pointe is already not the most welcoming neighborhood so to have a black woman pizza maker laughing with her white male cashier comfortably is concerning to say the least. First and last time here.
This location always has the best tasting pizza with a very helpful friendly staff!
Had the garden salad with chicken and a slice of pizza which was everything was good 🤗
One of the better deep dish style pizzas
Great place Great, food
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