Stopped in last night and the customer service was horrible. The 2 employees seemed miserable and were rude to in-store customers. They were more concerned with online orders than the customers in line. Some of the food looked like it has been sitting out a while. Do yourself a favor and order a sub from the Pig Slice next door.
Atmosphere: 1
Food: 2
Service: 1
Michael Mathews
Visited Sunday 9/22/24 between 12 and 2pm. Clearly, the employees here do not know what Subway University is, or they just don't care, or their management sucks or all of the above! Here visiting from down state and everyone wanted Subway, so we go. As I'm standing in the line watching NO ONE wash their hands between ringing orders up, touching money, etc I also am noticing they don't know what the heck their doing or their company has taught them to steal from their customers to profit the company!? Half the meat! I assume this is a franchise and maybe their trying to save money idk but a foot long sub comes with 12 pieces of meat, not 6! A steak foot long sub comes with 2 portions of steak, not 1 portion! The new flat bread does NOT get toasted and wash your damn hands! Not to mention their employee drinks on the counter behind them and the clutter and filth around them, all in the customers view. Sad. Coming from someone who works at Subway part-time, yall got a lot of work to do!!! Giving your customers half of what their paying for is stealing and wrong. Do better.
Atmosphere: 1
Food: 1
Service: 1
Rhonda Webb
First time using the app to place order and even put special instructions and still my order was wrong. I asked to have some of my veggies toasted with my cheese and meat and sandwich wasn’t toasted at all. I will not use the app again when they can’t follow instructions.
Food: 2
Service: 1
Lee Younts
Another perfect example of how WESCO is destroying reputation of subway... most of the locations they own never have ingredients. This time placed an order at 1:30pm for 4:45 pick up... it is now 5:05 pm and they still don't have the order made. Really what is the point of offering the service if your not even gonna start making the food until the person is in the store to pick it up.
Atmosphere: 1
Food: 3
Service: 1
Leon Just Jr
I've had better, like what I ordered is not what I got
Atmosphere: 4
Food: 4
Service: 3
Annette VanderWall-Sterling
Did not
Atmosphere: 5
Food: 5
Service: 5
Christine Abbatoy (Pebbles&BamBam)
I really love your Subway's and the Hometown the one in Hesperia Mi,49421,I would like to know when the Hesperia Subway is going to be opened again.
Vegetarian options: As far as I know I don't really know ,but they do have awesome good veggies to make any sub,we love Subway.
Parking: They could fix the parking lot better in HESPERIA Mi.
Kid-friendliness: They are wonderful with the Children,They are really good with all of there Customers, and Thank You.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cookies, Meatball Marinara, Chocolate Chip, Steak & Cheese, B L T, Oven Roasted Turkey, White Chip Macadamia Nut, Supreme Meats, Elite Chicken & Bacon Ranch, The Hotshot Italiano
Johnny Linville
Do not make an online order from this place.
Service: 1
Miss Mac
Sandwiches were made very well.
Atmosphere: 5
Food: 5
Service: 5
Sally Weaver
Really fresh buns, great tuna subs. Italian bmt didnt seem to be as "meaty" like something was missing, but otherwise good. Good service.
The area to line up to order your food is very cramped.
Patricia “Tricia” C
The area to line up to order your food is very cramped.
PJ Me
The area to line up to order your food is very cramped.
Grace Alltop
I put in an online order said it would be done at 5:20, the app said ready at 5:20. It wasn't actually ready until 5:27. Ordered a BLT salad that came with no T... What the heck? 3 main ingredients and they forgot 1! How? So sad this is what I was brought home. (I ordered from home had my fiancé pick it up on his way through.)
Atmosphere: 3
Food: 1
Service: 1
Grace Beilby
I put in an online order said it would be done at 5:20, the app said ready at 5:20. It wasn't actually ready until 5:27. Ordered a BLT salad that came with no T... What the heck? 3 main ingredients and they forgot 1! How? So sad this is what I was brought home. (I ordered from home had my fiancé pick it up on his way through.)
Stopped in last night and the customer service was horrible. The 2 employees seemed miserable and were rude to in-store customers. They were more concerned with online orders than the customers in line. Some of the food looked like it has been sitting out a while. Do yourself a favor and order a sub from the Pig Slice next door.
Atmosphere: 1
Food: 2
Service: 1
Visited Sunday 9/22/24 between 12 and 2pm. Clearly, the employees here do not know what Subway University is, or they just don't care, or their management sucks or all of the above! Here visiting from down state and everyone wanted Subway, so we go. As I'm standing in the line watching NO ONE wash their hands between ringing orders up, touching money, etc I also am noticing they don't know what the heck their doing or their company has taught them to steal from their customers to profit the company!? Half the meat! I assume this is a franchise and maybe their trying to save money idk but a foot long sub comes with 12 pieces of meat, not 6! A steak foot long sub comes with 2 portions of steak, not 1 portion! The new flat bread does NOT get toasted and wash your damn hands! Not to mention their employee drinks on the counter behind them and the clutter and filth around them, all in the customers view. Sad. Coming from someone who works at Subway part-time, yall got a lot of work to do!!! Giving your customers half of what their paying for is stealing and wrong. Do better.
Atmosphere: 1
Food: 1
Service: 1
First time using the app to place order and even put special instructions and still my order was wrong. I asked to have some of my veggies toasted with my cheese and meat and sandwich wasn’t toasted at all. I will not use the app again when they can’t follow instructions.
Food: 2
Service: 1
Another perfect example of how WESCO is destroying reputation of subway... most of the locations they own never have ingredients. This time placed an order at 1:30pm for 4:45 pick up... it is now 5:05 pm and they still don't have the order made. Really what is the point of offering the service if your not even gonna start making the food until the person is in the store to pick it up.
Atmosphere: 1
Food: 3
Service: 1
I've had better, like what I ordered is not what I got
Atmosphere: 4
Food: 4
Service: 3
Did not
Atmosphere: 5
Food: 5
Service: 5
I really love your Subway's and the Hometown the one in Hesperia Mi,49421,I would like to know when the Hesperia Subway is going to be opened again.
Vegetarian options: As far as I know I don't really know ,but they do have awesome good veggies to make any sub,we love Subway.
Parking: They could fix the parking lot better in HESPERIA Mi.
Kid-friendliness: They are wonderful with the Children,They are really good with all of there Customers, and Thank You.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cookies, Meatball Marinara, Chocolate Chip, Steak & Cheese, B L T, Oven Roasted Turkey, White Chip Macadamia Nut, Supreme Meats, Elite Chicken & Bacon Ranch, The Hotshot Italiano
Do not make an online order from this place.
Service: 1
Sandwiches were made very well.
Atmosphere: 5
Food: 5
Service: 5
Really fresh buns, great tuna subs. Italian bmt didnt seem to be as "meaty" like something was missing, but otherwise good. Good service.
Atmosphere: 4
Food: 4
Service: 5
Restaurantji Recommends
The area to line up to order your food is very cramped.
The area to line up to order your food is very cramped.
The area to line up to order your food is very cramped.
I put in an online order said it would be done at 5:20, the app said ready at 5:20. It wasn't actually ready until 5:27. Ordered a BLT salad that came with no T... What the heck? 3 main ingredients and they forgot 1! How? So sad this is what I was brought home. (I ordered from home had my fiancé pick it up on his way through.)
Atmosphere: 3
Food: 1
Service: 1
I put in an online order said it would be done at 5:20, the app said ready at 5:20. It wasn't actually ready until 5:27. Ordered a BLT salad that came with no T... What the heck? 3 main ingredients and they forgot 1! How? So sad this is what I was brought home. (I ordered from home had my fiancé pick it up on his way through.)
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