Jimmy John's
6498 Balsam Dr, Hudsonville
(616) 669-1000
Recent Reviews
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This JJ is awful. There is nothing fast about our experience ever. We ordered ahead of time and once we showed up to pick up the order they began making it. They forgot to make a sandwich. I know they are locally owned but the service has been pretty sub par for awhile now.
Atmosphere: 3
Food: 2
Service: 2
Ordered the Tuscan wrap and a bag of regular chips through DoorDash. My chips were forgotten. I got the wrap. Kinda sad that I didnt get everything I ordered when I've never had this problem before with this place.
Atmosphere: 5
Food: 4
Service: 3
Super fast
As always
Atmosphere: 5
Food: 5
Service: 5
Order a sandwich and twice in a row it was made wrong. Not that big of a deal mistakes happen. However thr second time going back through the manager came to the window and very rudely lectured me on my order. No apologies for two wrong sandwiches just a manager angrily telling me it was my fault. Will not be going back to this location.
Atmosphere: 3
Food: 4
Service: 1
Parker is awesome! Give that kid a raise
Atmosphere: 5
Food: 5
Service: 5
Slow at drive through. 15 mins for 1 standard sandwich.
Atmosphere: 1
Food: 4
Service: 1
They were friendly and helpful. I came at the end of a very busy stretch for them, but they had everything needed to make the sandwiches I wanted. The manager/front-cashier guy Derrick was very pleasant and agreeable. I definitely plan on using their food and services again. :)
Atmosphere: 4
Food: 5
Service: 5
Do not go to this Jimmy Johns. It has some of the rudest staffs I have ever seen. I went in there the other day like I usually do with my kids. Excuse my language but that grumpy zit faced girl with glasses Is a problem. She completely judged me and then was rude to me the whole time and on top of that got my order wrong even when I specifically said no lettuce throwing a temper tantrum like a 5 year old. I just told her that she had to re make the sandwich. After seeing her act like that in front of my kids I will not be ordering from this location again.
Atmosphere: 1
Food: 1
Service: 1
General manager Micky was absolutely unprofessional told me she couldn't give me a refund and then told me all she could do was credit me my money even though my food was 45 minutes late and I've been told twice in that 45 minutes that my food was coming 20 minutes apart I live less than 2 miles away and then she told me it was my responsibility to get to the bank and get my money back and do it through that so that's exactly what I'm going to do so you guys are going to have a whatever bounce back in your account now which is absolutely horrible for you horrible delivery service horrible food a horrible boss.
Edit food showed up. Driver didn't knock. Order was supposed to be denied to driver and sent back. But an hour and 34 minutes after the order and 30 minutes after last call. I threw it away. All of it. Soggy half melted bull wrap and crap
Atmosphere: 1
Food: 1
Service: 1
Good food, prepared quickly, with friendly staff.
Food: 5
Service: 5
Restaurantji Recommends
Food was fresh and delicious. Staff were very friendly. Store was clean.
Atmosphere: 5
Food: 5
Service: 5
I waited 30+ minutes in the drive-thru line and when I finally ordered my food they didn’t have French bread for my little John ?
Service: 1
Please bring back Jimmy mustard! I was told that Dijon and Jimmy mustard are no longer available. Only yellow mustard, which is nasty. This was disappointing to hear.
Atmosphere: 5
Food: 3
Service: 5
Every single time something is missing or wrong in my order. waste of time and money.
Atmosphere: 1
Food: 1
Service: 1
This location specifically is a let down bc of the poor customer service from the same person always running the drive thru. There is usually an awkwardly long wait before anything is said on the speaker, then he seems super annoyed when you pull up, usually doesn’t ask for rewards and then when you say you do he acts like he’s entering your rewards when usually he’s not or does so incorrectly. Been a let down at least 5 times consecutively.
Atmosphere: 1
Food: 3
Service: 1
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