Truck parking and friendly service what more can a trucker ask 👍
Atmosphere: 4
Food: 4
Service: 5
Coty LaVere
The drive-thru service here has been really slow the last several months as even with pre-paid mobile orders, it has generally taken anywhere from 10-20 minutes to get through the line consistently.
Atmosphere: 3
Food: 4
Service: 1
Jim Utrup
Friendly service. McDonalds is usually quick, and with app deals barely affordable.
Atmosphere: 5
Food: 3
Service: 5
Marcia Koza
We waited about 30 minutes for our food, then we had to tell them we were missing 3 burgers. Others were waiting for over an hour. They lost their order. They were disorganized and didnt know what they were doing. Manager had a hard time even printing a receipt and blamed it on the equipment they have. Very poor service, and we had Special Needs with us. People were walking out and getting out of line at the drive thru.
Atmosphere: 3
Food: 4
Service: 1
Justin Salava (Justin Time)
Our Grinch meals that were ordered on the app and picked up tonight came out ice cold and there were no Grinch socks included with the order. Order number was 1913 and it took 25 minutes for this location to bring us out the food. Very disappointing.
Atmosphere: 1
Food: 1
Service: 1
Troy Timm
I went to this location twice this week to get their Big Mac grinch meal. I was told they didn’t have any Big Macs. I won’t be returning to this store again.
Atmosphere: 1
Food: 1
Service: 1
Dale Mcwilliams
Very under staffed, hour wait or more, shift manager and front counter lead ignored customers and food came out cold, just watched manager run his hands through his hair, and grab fresh food off the rack and continue to pack meals
Atmosphere: 1
Food: 1
Service: 1
looteverybody
Ate in. Cashier called my number to the counter to get food, vs bringing to my table. No big deal, but immediately after he brought out the next persons food, and the next. Not sure why mine was called to grab, when everyone else gets theirs brought.
Atmosphere: 3
Food: 3
Service: 2
Trevor Stempin
Waited over 35 minutes for a small and simple curbside order....everything was cold and incorrect and my son's chocolate shake was completely melted
Food: 2
Service: 1
Nikki Fox
I usually do not leave bad reviews but this time I had too because of several mistakes. First of all the kid that was working was great this is no complaint to him but for the higher ups. You only had a few people working a busy dinner rush. I waited 45 minutes for my food. The reason I wanted to get McDonald’s tonight was because I was super excited about the grinch meal. The first mistake understaffed so badly that several people left and honestly I should have been one of them. 2nd mistake I asked for NO onion on my Big Mac! 3rd mistake I never got the dill pickle seasoning for my grinch meal fries honestly the biggest reason I wanted the grinch box and 4th my kids chocolate shake was melted by the time we got it Very disappointed! ☹️
I’ll get straight to the point, I went through the drive-thru, grabbed my food, and ate a fry as I was leaving the parking lot. It was cold and hard, so I decided to check the rest of my order. When I opened my sandwich, I discovered a bite had already been taken out of it.
An eyewitness at the time told me that my bag was actually someone else’s food that had been returned because it was messed up and the employee still handed it out to me..
I feel completely disgusted and psychologically disturbed by this experience. I have all the photos and evidence to prove what happened. Absolutely unacceptable.
I ended up going in and talking to Andrew, the manager at the time. Got my food redone but wasn’t hungry anymore. ALL of the employees in there were laughing, cussing, and joking around about this situation.
Hudsonville location.
Atmosphere: 1
Food: 1
Service: 1
Bub Zilla
Landon was absolutely amazing! He made a couple substitutions for me, answered a few questions, and all while running the front register solo. He kept a cool head during a busy time. He was fast but strategically so as to be safe. Landon is a legend! If you browse all my other reviews, you will see I'm from Wisconsin. I'm in Michigan for the next couple hours before heading home so I wanted to get a couple reviews in before I go. I only point this out so no one reads my review and thinks I'm a friend trying to make Landon look good. I've never met the guy until today and I only know his name because I asked him for it for this review. I genuinely hope he sees it! 🙂🙂🙂 (For the record, I would absolutely be his friend under different circumstances.)
Atmosphere: 5
Food: 5
Service: 5
Shawn Morgan
9 outta 10 times your gonna be getting your food cold
Truck parking and friendly service what more can a trucker ask 👍
Atmosphere: 4
Food: 4
Service: 5
The drive-thru service here has been really slow the last several months as even with pre-paid mobile orders, it has generally taken anywhere from 10-20 minutes to get through the line consistently.
Atmosphere: 3
Food: 4
Service: 1
Friendly service. McDonalds is usually quick, and with app deals barely affordable.
Atmosphere: 5
Food: 3
Service: 5
We waited about 30 minutes for our food, then we had to tell them we were missing 3 burgers.
Others were waiting for over an hour. They lost their order.
They were disorganized and didnt know what they were doing. Manager had a hard time even printing a receipt and blamed it on the equipment they have.
Very poor service, and we had Special Needs with us.
People were walking out and getting out of line at the drive thru.
Atmosphere: 3
Food: 4
Service: 1
Our Grinch meals that were ordered on the app and picked up tonight came out ice cold and there were no Grinch socks included with the order. Order number was 1913 and it took 25 minutes for this location to bring us out the food. Very disappointing.
Atmosphere: 1
Food: 1
Service: 1
I went to this location twice this week to get their Big Mac grinch meal. I was told they didn’t have any Big Macs. I won’t be returning to this store again.
Atmosphere: 1
Food: 1
Service: 1
Very under staffed, hour wait or more, shift manager and front counter lead ignored customers and food came out cold, just watched manager run his hands through his hair, and grab fresh food off the rack and continue to pack meals
Atmosphere: 1
Food: 1
Service: 1
Ate in. Cashier called my number to the counter to get food, vs bringing to my table. No big deal, but immediately after he brought out the next persons food, and the next. Not sure why mine was called to grab, when everyone else gets theirs brought.
Atmosphere: 3
Food: 3
Service: 2
Waited over 35 minutes for a small and simple curbside order....everything was cold and incorrect and my son's chocolate shake was completely melted
Food: 2
Service: 1
I usually do not leave bad reviews but this time I had too because of several mistakes. First of all the kid that was working was great this is no complaint to him but for the higher ups. You only had a few people working a busy dinner rush. I waited 45 minutes for my food. The reason I wanted to get McDonald’s tonight was because I was super excited about the grinch meal. The first mistake understaffed so badly that several people left and honestly I should have been one of them. 2nd mistake I asked for NO onion on my Big Mac! 3rd mistake I never got the dill pickle seasoning for my grinch meal fries honestly the biggest reason I wanted the grinch box and 4th my kids chocolate shake was melted by the time we got it Very disappointed! ☹️
Food: 1
Restaurantji Recommends
They couldn't be bothered to take my order.
Atmosphere: 1
Service: 1
I’ll get straight to the point, I went through the drive-thru, grabbed my food, and ate a fry as I was leaving the parking lot. It was cold and hard, so I decided to check the rest of my order. When I opened my sandwich, I discovered a bite had already been taken out of it.
An eyewitness at the time told me that my bag was actually someone else’s food that had been returned because it was messed up and the employee still handed it out to me..
I feel completely disgusted and psychologically disturbed by this experience. I have all the photos and evidence to prove what happened. Absolutely unacceptable.
I ended up going in and talking to Andrew, the manager at the time. Got my food redone but wasn’t hungry anymore. ALL of the employees in there were laughing, cussing, and joking around about this situation.
Hudsonville location.
Atmosphere: 1
Food: 1
Service: 1
Landon was absolutely amazing! He made a couple substitutions for me, answered a few questions, and all while running the front register solo. He kept a cool head during a busy time. He was fast but strategically so as to be safe. Landon is a legend! If you browse all my other reviews, you will see I'm from Wisconsin. I'm in Michigan for the next couple hours before heading home so I wanted to get a couple reviews in before I go. I only point this out so no one reads my review and thinks I'm a friend trying to make Landon look good. I've never met the guy until today and I only know his name because I asked him for it for this review. I genuinely hope he sees it! 🙂🙂🙂 (For the record, I would absolutely be his friend under different circumstances.)
Atmosphere: 5
Food: 5
Service: 5
9 outta 10 times your gonna be getting your food cold
I bought only fries. They were cold and soggy
Loading...