I was specifically looking for a vanilla long john doughnut (among other kinds), and I had tried one other shop first. When that shop didn't have it, I called Sprinkles to verify they had it before I drove there. I asked if they had vanilla long johns, and they said yes, and they have cream inside. I said that was fine but wanted to verify that it was a vanilla doughnut, not chocolate. They assured me that yes, it's vanilla.
I get there, and all I see are chocolate long johns. When I asked in person, they explained that the cream inside is vanilla, but the frosting on top is chocolate. I was frustrated because to me, a vanilla long john means vanilla frosting, whether there is cream inside or not.
A very frustrating experience, and I don't know what else I could have done, since I called ahead before wasting a trip. I get that there was a misunderstanding between and the staff, but a little more effort on the part of the staff to explain on the phone call how the doughnut looked would have been very helpful.
Atmosphere: 5
Food: 1
Service: 1
Eric
Love this place. They sell out early because they are good. Some people leave bad reviews because they run out but I understand the effort to avoid waste. Get there early and you won’t regret it.
Atmosphere: 5
Food: 5
Service: 5
Heather Clement
Best donuts in town great selection and the staff are always nice.
Atmosphere: 5
Food: 5
Service: 5
Josephine Garnoc
Long line but moves quickly. Each donut a delicious treat. Worth the drive and time.
Atmosphere: 5
Food: 5
Service: 5
Stephanie Myers
Every time we try to get a donut they have nothing left. Very frustrating when you have a kiddo who is excited about a donut. This has happened on multiple occasions unfortunately. Great donuts when you can actually get one.
Jim Bentoski
Friendly staff plus great donuts.
Food: 5
Service: 5
Sleeping
Donuts are delicious and the customer service was amazing. They were so kind! We will be going back.
Atmosphere: 5
Food: 5
Service: 5
Angela Tanis
Donuts are good, but the last 3x’s I have been there by 11:30 and they have had less then 1 case of donuts so can’t even choose a 1/2 dozen..so it’s very disappointing.
Atmosphere: 4
Food: 4
Service: 4
B Z
They are very busy in the morning usually but the line moves very fast. Great customer service and atmosphere!!
Logan Potter
Amazing place would give them more stars if I could
Kids love coming here and getting to pick out a donut or two. Eat one here and bring the other home. Always a great selection to pick from!
F'lipp
December 2024 Still one of my favorite donut shops after many years. They've maintained their quality and the donuts are just as delicious as ever. The staff goes above and beyond to make customers feel welcome even during the busy holidays
Updated 2022 Awesome people working here that make great doughnuts and they have good coffee. Just try them both you'll thank me later
Original Great donuts. Nice area to eat them in the shop if your not taking them to go. My kids love coming here. Ok maybe its more me but it makes me feel better bringing kids with me
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Doughnuts
Angela Hammer
Best donuts I have EVER had! Absolutely delicious! The customer service was also top notch.
Atmosphere: 5
Food: 5
Service: 5
thor5262
Best donuts I've ever had
Food: 5
Amy Mabin
Friendly. Delicious treats! My kids had a tour of the new facility in the past and are now so knowledgeable of the process. Owners are a delight to work with for school events and bulk purchases.
I was specifically looking for a vanilla long john doughnut (among other kinds), and I had tried one other shop first. When that shop didn't have it, I called Sprinkles to verify they had it before I drove there. I asked if they had vanilla long johns, and they said yes, and they have cream inside. I said that was fine but wanted to verify that it was a vanilla doughnut, not chocolate. They assured me that yes, it's vanilla.
I get there, and all I see are chocolate long johns. When I asked in person, they explained that the cream inside is vanilla, but the frosting on top is chocolate. I was frustrated because to me, a vanilla long john means vanilla frosting, whether there is cream inside or not.
A very frustrating experience, and I don't know what else I could have done, since I called ahead before wasting a trip. I get that there was a misunderstanding between and the staff, but a little more effort on the part of the staff to explain on the phone call how the doughnut looked would have been very helpful.
Atmosphere: 5
Food: 1
Service: 1
Love this place. They sell out early because they are good. Some people leave bad reviews because they run out but I understand the effort to avoid waste. Get there early and you won’t regret it.
Atmosphere: 5
Food: 5
Service: 5
Best donuts in town great selection and the staff are always nice.
Atmosphere: 5
Food: 5
Service: 5
Long line but moves quickly. Each donut a delicious treat. Worth the drive and time.
Atmosphere: 5
Food: 5
Service: 5
Every time we try to get a donut they have nothing left. Very frustrating when you have a kiddo who is excited about a donut. This has happened on multiple occasions unfortunately. Great donuts when you can actually get one.
Friendly staff plus great donuts.
Food: 5
Service: 5
Donuts are delicious and the customer service was amazing. They were so kind! We will be going back.
Atmosphere: 5
Food: 5
Service: 5
Donuts are good, but the last 3x’s I have been there by 11:30 and they have had less then 1 case of donuts so can’t even choose a 1/2 dozen..so it’s very disappointing.
Atmosphere: 4
Food: 4
Service: 4
They are very busy in the morning usually but the line moves very fast. Great customer service and atmosphere!!
Amazing place would give them more stars if I could
Restaurantji Recommends
Kids love coming here and getting to pick out a donut or two. Eat one here and bring the other home. Always a great selection to pick from!
December 2024
Still one of my favorite donut shops after many years. They've maintained their quality and the donuts are just as delicious as ever. The staff goes above and beyond to make customers feel welcome even during the busy holidays
Updated 2022
Awesome people working here that make great doughnuts and they have good coffee. Just try them both you'll thank me later
Original
Great donuts. Nice area to eat them in the shop if your not taking them to go. My kids love coming here. Ok maybe its more me but it makes me feel better bringing kids with me
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Doughnuts
Best donuts I have EVER had! Absolutely delicious! The customer service was also top notch.
Atmosphere: 5
Food: 5
Service: 5
Best donuts I've ever had
Food: 5
Friendly. Delicious treats! My kids had a tour of the new facility in the past and are now so knowledgeable of the process. Owners are a delight to work with for school events and bulk purchases.
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