Man making our subs today displayed an attitude like he was mad about something. Customers should not be subjected to that kind of behavior
Atmosphere: 2
Food: 4
Service: 1
Recommended dishes: Subway Club
Shayla Irizarry
Best Subway in Ionia. Always clean and friendly staff.
Atmosphere: 5
Food: 5
Service: 5
Mateus Palamecia
Ordered four sandwiches online and had already paid for them. We arrived and they said the order wasn’t showing up. So we sat and waited. A while later we received a notification that the order was cancelled. We asked about it and the lady behind the counter dismissively said there was nothing they could do about it. Didn’t offer to make our order since we were already there and was rude about the whole situation. Safe to say, this was the worst experience we’ve ever had at this or any Subway.
Scented Bag Lady
Ashley is a real rude person. I own a business and decided to treat my employees to lunch, places and order online, paid for it and it was taken out of my account. Went to pick up in 15 min just to find out they hadn’t gotten the order yet. Ordered a few more things then sat and waited. While waiting the order got canceled and told me to contact the store. When I asked her about it she asked me what o ordered o told her even showed her the online order number and that I paid. She told me nothing she can do! I said so you’re not going to help me? Again she replied it was online nothing I can do. So Ashley here’s what you could have done: apologize that something happened with the app, let me know that what was already taken out of my account count would be returned in a week and offer to make my order while I waited! How hard is that??? Will definitely not go you that store again. We took our business to another subway in Ionia explained what happened and they happily made my order! They will get my business from now on. Who ever owns this restaurant weds to look into their employee and make she she understands customer service.
Service: 1
D'goofball
I haven't eating Subway in awhile that I notice subway change the breading instead of using Regular wrap. They have replace it with Flatbread and wrap the content like a newspaper roll. This kid was struggling to roll up the #45 and I even told him to roll it tight. He just totally halfass my wrap!
Atmosphere: 1
Food: 1
Service: 1
Michael Long
Overall high satisfaction
Atmosphere: 4
Food: 4
Service: 4
Zack Wall
Huge shout out to this location and thank you Bill for the awesome service man , and thank you to the rest of the team as well 5 star service as always
Atmosphere: 5
Food: 5
Service: 5
Munchie Man
Its a Good Subway.
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Meatball Marinara, B L T, The Monster
Nick McKendry
This location sucks, they got an online order completely wrong and made me bring in the wrong sub in order to get the right one, they are just going to throw it away anyway, why not let the customer keep it, it was their mistake and I had to spend my gas money to drive back to the store.Unbelievably terrible customer service, I'll never go back to that location, I'll drive the extra 4 miles round trip trip to the location at the top of the hill!
The guy was super rude and kinda seemed stand off ish. had an angry tone before we asked for the bread that they were out of. pushy when asked what we wanted. then answered his phone and walked away in the middle of us getting our sandwiches, so i left. not great service at all.
Atmosphere: 1
Service: 1
Jessica Seabolt
I love subway. So yummy and this location does a fantastic job keeping everything fresh!!!!!
Atmosphere: 5
Food: 5
Service: 5
JK
Great service, fresh food. Employees were very pleasant as well.
Very unprofessional manager.
Crack is whack.
Atmosphere: 1
Food: 1
Service: 1
Man making our subs today displayed an attitude like he was mad about something.
Customers should not be subjected to that kind of behavior
Atmosphere: 2
Food: 4
Service: 1
Recommended dishes: Subway Club
Best Subway in Ionia. Always clean and friendly staff.
Atmosphere: 5
Food: 5
Service: 5
Ordered four sandwiches online and had already paid for them. We arrived and they said the order wasn’t showing up. So we sat and waited. A while later we received a notification that the order was cancelled. We asked about it and the lady behind the counter dismissively said there was nothing they could do about it. Didn’t offer to make our order since we were already there and was rude about the whole situation. Safe to say, this was the worst experience we’ve ever had at this or any Subway.
Ashley is a real rude person. I own a business and decided to treat my employees to lunch, places and order online, paid for it and it was taken out of my account. Went to pick up in 15 min just to find out they hadn’t gotten the order yet. Ordered a few more things then sat and waited. While waiting the order got canceled and told me to contact the store. When I asked her about it she asked me what o ordered o told her even showed her the online order number and that I paid. She told me nothing she can do! I said so you’re not going to help me? Again she replied it was online nothing I can do. So Ashley here’s what you could have done: apologize that something happened with the app, let me know that what was already taken out of my account count would be returned in a week and offer to make my order while I waited! How hard is that??? Will definitely not go you that store again. We took our business to another subway in Ionia explained what happened and they happily made my order! They will get my business from now on. Who ever owns this restaurant weds to look into their employee and make she she understands customer service.
Service: 1
I haven't eating Subway in awhile that I notice subway change the breading instead of using Regular wrap. They have replace it with Flatbread and wrap the content like a newspaper roll. This kid was struggling to roll up the #45 and I even told him to roll it tight. He just totally halfass my wrap!
Atmosphere: 1
Food: 1
Service: 1
Overall high satisfaction
Atmosphere: 4
Food: 4
Service: 4
Huge shout out to this location and thank you Bill for the awesome service man , and thank you to the rest of the team as well 5 star service as always
Atmosphere: 5
Food: 5
Service: 5
Its a Good Subway.
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Meatball Marinara, B L T, The Monster
This location sucks, they got an online order completely wrong and made me bring in the wrong sub in order to get the right one, they are just going to throw it away anyway, why not let the customer keep it, it was their mistake and I had to spend my gas money to drive back to the store.Unbelievably terrible customer service, I'll never go back to that location, I'll drive the extra 4 miles round trip trip to the location at the top of the hill!
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
always love Subway they are quick & helpful
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Teriyaki Blitz
The guy was super rude and kinda seemed stand off ish. had an angry tone before we asked for the bread that they were out of. pushy when asked what we wanted. then answered his phone and walked away in the middle of us getting our sandwiches, so i left. not great service at all.
Atmosphere: 1
Service: 1
I love subway. So yummy and this location does a fantastic job keeping everything fresh!!!!!
Atmosphere: 5
Food: 5
Service: 5
Great service, fresh food. Employees were very pleasant as well.
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Tuna, Roast Beef
Fast and friendly service great food
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