Fries were half full and cold. Biscuits were rock hard. Not impressed with paying 40$ for a garbage meal.
Jenni Taylor
The good was amazing! Customer service was amazing! Very packed!
Jen Rudy
We have had to call multiple times for our orders being messed up or not made properly. Never any special requests they simply just skimp out or are lazy on putting items together. At this point we are willing to drive to Alma which is unfortunate being that we only live 10 minutes from Ithaca. For example tonight I placed an order online drove the 10 minutes and still had to wait another 5 for the food. Just to check the bag and there be missing items and have to go inside to correct. Drive 10 minutes home to open up a 6$ cantina chicken burrito and there is no chicken, just lettuce and tortillas. I’m not sure as to why this is such a recurring issue but definitely needs to be addressed!
Dennis Wells
Wasn't bad but didn't want to make more original chicken when I was willing to wait
Ben Reed
The food is fine if you can ever get service. I have repeatedly spent far too long standing in the lobby without being greeted or helped. Multiple times I've wasted my lunch break waiting on this place to not even get a lunch. Don't waste your time.
Alicia Malone
The food was old soggy I won't be going back here
Ono
Always a goto can't complain
Diana
This location is superior to all others around the area. They always get it right and fresh and good! Thank you!
J H
We stopped while traveling for the holidays. The male manager for lunch was very find and funny! The cashier was also very kind, food came out fast and correct! Bathrooms needed attention as well as the dining room tables but overall nice visit!
Logan VanDerBos
Go to this Taco Bell if you want them to always be out of Baja blast.
I'm typing this out to both get it off my chest and let you guys know what kind of filth you hire. Jeremy waited on us today. And honestly if my sugar hadn't been so low, I would have turned around and walked right back out. See, about 16 years ago, I worked in West Branch KFC/Taco bell and Jeremy, this same guy, was my manager. I sustained a head injury while at work one day, not only did he not send me home right away, he got an attitude a half hour or so later when I said my head really hurt. He finally sent me home after much complaining. I didn't really think much of the headache I had that night, but the next morning I woke up and it was the worst headache I'd ever had. I called into work and told Jeremy I couldn't come in and that I needed to go to the hospital. He told me right then I was welcome to go to the hospital, but it would cost me my job. I had two small children at home, and their dad was in between jobs, so I had no choice but to go in. After a few hours, something went horribly wrong. I was in back drive, taking a customer's order when suddenly I couldn't remember where any of the buttons were for what the customer's asked me for. Now this scared me, knowing my head hurt and knowing that I couldn't remember a job that I knew so well, I'd even begun training others to do it. When this happened, I went to Jeremy and again begged to go to the hospital. He refused to let me go home and made me finish dishes, again threatening to take away my only income for my little ones. After about two hours, my head was pounding bad and I threw up on myself. He finally let me go home. I clocked out and went to the ER. When I got to the hospital, I found out it had caused a concussion when I hit my head the day before. If I'd come in to the hospital that morning, or earlier in the day, I would have been fine. Minimal damage. But the brain swelling was so bad by the time I was allowed to leave, it gave me permanent brain damage. I lost most of my memories for the last 6 months before that and acquired both long term and short term memory issues which they told me was something like having selective amnesia. I still have whole years gone from my memories and I am still, after 16 years suffering from ill effects for what this man did to me. On top of that, because I didn't have any memory of how to do my job, I had to relearn how to do my job. About a month later, Jeremy let me go saying I was too slow because of my having to relearn my job. He refused to believe me about the head injury even though I had documentation from actual doctors. I was simply making it all up. It took years for the nightmares to subside over what he did to me. If you work there, don't hurt yourself on the job, this man has no compassion. If you're a customer, you should know who's serving you. What happened to me was deplorable and I'd hate for it to happen to someone else.
Miss Kayla
Best fast food in
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Salads
Pam Blackburn
They apparently don't put tomatoes on things that should. No tomatoes on my and my husband's taco supreme
Fries were half full and cold. Biscuits were rock hard. Not impressed with paying 40$ for a garbage meal.
The good was amazing! Customer service was amazing! Very packed!
We have had to call multiple times for our orders being messed up or not made properly. Never any special requests they simply just skimp out or are lazy on putting items together. At this point we are willing to drive to Alma which is unfortunate being that we only live 10 minutes from Ithaca.
For example tonight I placed an order online drove the 10 minutes and still had to wait another 5 for the food. Just to check the bag and there be missing items and have to go inside to correct. Drive 10 minutes home to open up a 6$ cantina chicken burrito and there is no chicken, just lettuce and tortillas. I’m not sure as to why this is such a recurring issue but definitely needs to be addressed!
Wasn't bad but didn't want to make more original chicken when I was willing to wait
The food is fine if you can ever get service. I have repeatedly spent far too long standing in the lobby without being greeted or helped. Multiple times I've wasted my lunch break waiting on this place to not even get a lunch. Don't waste your time.
The food was old soggy I won't be going back here
Always a goto can't complain
This location is superior to all others around the area. They always get it right and fresh and good! Thank you!
We stopped while traveling for the holidays. The male manager for lunch was very find and funny! The cashier was also very kind, food came out fast and correct! Bathrooms needed attention as well as the dining room tables but overall nice visit!
Go to this Taco Bell if you want them to always be out of Baja blast.
Restaurantji Recommends
Food was hot and fresh and tasted wonderful
Atmosphere: 5
Food: 5
Service: 5
The food was hot and fresh
Atmosphere: 4
Food: 4
Service: 4
I'm typing this out to both get it off my chest and let you guys know what kind of filth you hire. Jeremy waited on us today. And honestly if my sugar hadn't been so low, I would have turned around and walked right back out. See, about 16 years ago, I worked in West Branch KFC/Taco bell and Jeremy, this same guy, was my manager. I sustained a head injury while at work one day, not only did he not send me home right away, he got an attitude a half hour or so later when I said my head really hurt. He finally sent me home after much complaining. I didn't really think much of the headache I had that night, but the next morning I woke up and it was the worst headache I'd ever had. I called into work and told Jeremy I couldn't come in and that I needed to go to the hospital. He told me right then I was welcome to go to the hospital, but it would cost me my job. I had two small children at home, and their dad was in between jobs, so I had no choice but to go in. After a few hours, something went horribly wrong. I was in back drive, taking a customer's order when suddenly I couldn't remember where any of the buttons were for what the customer's asked me for. Now this scared me, knowing my head hurt and knowing that I couldn't remember a job that I knew so well, I'd even begun training others to do it. When this happened, I went to Jeremy and again begged to go to the hospital. He refused to let me go home and made me finish dishes, again threatening to take away my only income for my little ones. After about two hours, my head was pounding bad and I threw up on myself. He finally let me go home. I clocked out and went to the ER. When I got to the hospital, I found out it had caused a concussion when I hit my head the day before. If I'd come in to the hospital that morning, or earlier in the day, I would have been fine. Minimal damage. But the brain swelling was so bad by the time I was allowed to leave, it gave me permanent brain damage. I lost most of my memories for the last 6 months before that and acquired both long term and short term memory issues which they told me was something like having selective amnesia. I still have whole years gone from my memories and I am still, after 16 years suffering from ill effects for what this man did to me. On top of that, because I didn't have any memory of how to do my job, I had to relearn how to do my job. About a month later, Jeremy let me go saying I was too slow because of my having to relearn my job. He refused to believe me about the head injury even though I had documentation from actual doctors. I was simply making it all up. It took years for the nightmares to subside over what he did to me. If you work there, don't hurt yourself on the job, this man has no compassion. If you're a customer, you should know who's serving you. What happened to me was deplorable and I'd hate for it to happen to someone else.
Best fast food in
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Salads
They apparently don't put tomatoes on things that should. No tomatoes on my and my husband's taco supreme
Atmosphere: 2
Food: 2
Service: 2
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