Tropical Smoothie Cafe

Ordered two bahama mamas yesterday around 1-1:30pm, one for me and one for my 3 year old daughter. Substituted one of them strawberries for blueberries. Paid with a gift card not from tropical smoothie, selected the lowest gratuity tip when paying with the card. The total was $14.78, plus with the tip the total would have been about $17.14 give or take a few cents. She asked me if I wanted the receipt I told her no that’s OK. Check my gift card balance today and she charged me $21.62. She gave herself almost a $7 tip. I don’t live in that area, but I’d be willing to drive back up there to identify her if the cameras can’t already do that. The audacity to think that it’s OK to sit there and do that to people is beyond me, especially at this location you would think it would have better employees. I’m contacting corporate today this is completely unacceptable. And it’s not even just about the money. It’s the principal why people think they’re entitled to just go ahead and tip themselves however, much on your dime. I’m already paying $15 for two overpriced smoothies the fact that she felt entitled enough to go ahead and charge my card for however much she wanted should be an inclination This isn’t someone you want working in your establishment with that kind of handle over other people’s personal information like credit cards. This is the exact reason I don’t like using any cards when I go to places because of people like this, thieves. The woman was blonde early 20s maybe, she was working the front.

Service: 1

Smoothie was good food was only fair

Atmosphere: 5

Food: 3

Service: 5

They should never serve chicken ever again. Their chicken is questionable as is and I literally just had orderered chicken flat bread and I ate something hard as bone and then seconds later I threw up everything.

Atmosphere: 4

Food: 1

Service: 4

Came in this morning 10/24/25 and was greeted, the young ladies was really nice, even over the phone. I actually didn't know where the location was and the young lady helped me find it. My smoothie and Thai wrap was soooo delicious! 😋 i look forward to visiting again!

Atmosphere: 4

Food: 4

Service: 4

Great service! Friendly ladies and fast!

Atmosphere: 5

Food: 5

Service: 5

They are so nice!!!😝

Atmosphere: 5

Food: 5

Service: 5

amazing

Atmosphere: 5

Food: 4

Service: 5

Maddie smith best worker

Atmosphere: 5

Food: 5

Service: 5

Excellent service! Positive, nice and helpful!

Atmosphere: 5

Food: 5

Service: 5

Yes. Good. Smoothies. Etc.

Atmosphere: 5

Food: 5

Service: 5

I came right at closing and she still served me even though it was hot and she didn't have to. 5 stars great service. Thank you

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Smoothie and a Wrap

The girls staff there on 5/10 at 1:30pm do not smile at all, they do not greet you and look like they are truly repulsed by one another as well. Terrible experience coming to this tropical smoothie.

Atmosphere: 3

Food: 2

Service: 1

Sophia was the absolute best, i had issues with my card and she was so patient and graceful. Some of the best customer service i have at a tropical smoothie, she definitely made my whole night!!

Atmosphere: 5

Food: 5

Service: 5

Ava and Sophia were wonderful. Great manners, great attitudes, and funny too! They increased my experience ten fold. Will definitely be coming back!

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Blimey Limey

Great service.

Atmosphere: 5

Food: 5

Service: 5