Subway in Lowell

“Restaurant was very clean, not busy at all, and staff was very friendly and nice. I would’ve gave service a 5 ⭐️ as well but I decided a 4 because I got the meal of the day special and I didn’t want the drink, so I asked if I could just get a extra cookie or two in place of the medium drink and, with a nice soft voice, the cashier said “no, we can’t. I don’t know, no manager there to ask and the other female staff are not management but she thinks they can’t it will effect inventory!?” 😧How, I’m thinking because you’ll have a free medium cup, I’m pretty sure there is no strict count on cookies that staff is baking themselves. But it is what it is, so I just took the cup. And other Subways have no problem with giving me two extra cookies in place of the drink, I’m thinking the 1 or 2 cookies can’t be more than a medium drink but oh well🤔😌“

“I came in with no voice. I whispered my order to Chloe. I wanted soup for my throat but the had broccoli and cheddar and loaded potato soup. I didn't want those. She suggested the chicken noodle and said she can get it and it would be ready in a few minutes! Great service and hit the spot. Thank you Chloe- great job.“