I hate to even leave a review like this because I know food service is tough and things happen, but this was just way too much. I used mobile ordering to save time, and it still took over 30 minutes to get my food. After waiting in the drive-thru, I was told to pull aside, then watched the car behind me get their order first. My food was even almost handed to the wrong car—thankfully the worker caught it.
What makes it worse is it feels like asking customers to pull aside is just a way to keep the system from tracking how long the wait really is. Honestly, I’d rather sit in line and know the time is being recorded than feel like I was just moved out of the way so the numbers look better.
And lately it seems to be getting worse—you get poor service, a long wait, and then nothing to make it right. Not even something small like a free Frosty. At the end, the worker did apologize for the wait, and I appreciate that, but honestly what does that really do? At the end of the day, it’s still my time wasted and a really frustrating experience.
Atmosphere: 1
Food: 4
Service: 2
Justin Aug9
To go along with the spooky theme, there were crows that appeared to be paid actors at this location in the parking lot 😉. (I know this wasn't intentional but made the atmosphere an A+) Food was hot and fresh. Staff was friendly.
Atmosphere: 5
Food: 5
Service: 5
Jessica Richards
Your employee SCREAMED at us that she didn’t know what the Wednesday Adams meal was or where to find. Then screamed that she couldn’t hear us through the drive through speak. Tried to order delivery and half the order was wrong through door dash. we will NEVER return to Wendy’s.
Atmosphere: 1
Food: 1
Service: 1
Paige Best
My order was sloppy and one of my burgers was completely raw in the center . Disappointed...
Lexis Vega
We had an issue with the cashier not getting are order right, we wanted the 2 jbc cheese burger meal, she put the jbc biggy bag. We asked her if that was the meal with 2 sandwiches she said yes. We did get one other biggy bag. When the food came out it was 2 biggy bags, only 2 sandwiches we asked were the 3rd sandwiches were and the workers were rude/ disrespectful. We were never given the correct meal and the manger or who ever was training the girl at the register was very rude to not only us, but the girls that were being trained.
Atmosphere: 1
Service: 1
chris hopkins
June your bacon cheeseburger and a frosty for the win every time!
Michael
If I could give this place a minus 10 I would, absolutely disgusting I ordered through door dash, the hamburger meat had to be hours old something I wouldn't have given to an animal...the fries the same thing old dried up and cold absolutely terrible.if I would have been at this place in person, it would have not been a pretty scene...
S
I bought the Cinnabon pull apart. The cup it came in was filthy. I took it back in and the manager was extremely rude and acted like it wasn’t a big deal.
Garrett Hays
Lynn was amazing. Made sure my order was complete and gave me the best customer service I’ve ever received at a fast food restaurant. Would ask for Lynn again. Thank you!
The ladies area always nice Everytime I go in to Wendy's
Ron Cole
Frosty Key tsgs are worth it...free frosty every visit for a year
Flo Petersen
Went to wendys last night for dinner at 6:48 pm. I ordered the classic chicken combo, a Dave's double combo and a double stack biggie bag and asked for the chicken to be fresh they said yes. However, when i got my order the chicken was hard dry and old. The chicken nuggets were cold. They don't even fill their pops all the way. The sandwiches and nuggets were crammed into a tiny bag.
Jessica Hernandez
So friendly love the staff did is always hot and tasty 😋
Leon Jones
Ordered the 2 for $7 with 10pc spicy nuggets and spicy chicken. Added a Dave's double and 2 large fries. Got back to room to eat and noticed towards the end of the sandwich, that a long stringy piece of hair was in my burger. I was so disgusted that threw up. I would NEVER eat at that Wendy's again if im ever in Ludington. The only reason why it gets 2 stars was because the front counter lady was nice and courteous.
Reasonable speed food as ordered.
Atmosphere: 4
Food: 5
Service: 5
I hate to even leave a review like this because I know food service is tough and things happen, but this was just way too much. I used mobile ordering to save time, and it still took over 30 minutes to get my food. After waiting in the drive-thru, I was told to pull aside, then watched the car behind me get their order first. My food was even almost handed to the wrong car—thankfully the worker caught it.
What makes it worse is it feels like asking customers to pull aside is just a way to keep the system from tracking how long the wait really is. Honestly, I’d rather sit in line and know the time is being recorded than feel like I was just moved out of the way so the numbers look better.
And lately it seems to be getting worse—you get poor service, a long wait, and then nothing to make it right. Not even something small like a free Frosty. At the end, the worker did apologize for the wait, and I appreciate that, but honestly what does that really do? At the end of the day, it’s still my time wasted and a really frustrating experience.
Atmosphere: 1
Food: 4
Service: 2
To go along with the spooky theme, there were crows that appeared to be paid actors at this location in the parking lot 😉. (I know this wasn't intentional but made the atmosphere an A+) Food was hot and fresh. Staff was friendly.
Atmosphere: 5
Food: 5
Service: 5
Your employee SCREAMED at us that she didn’t know what the Wednesday Adams meal was or where to find. Then screamed that she couldn’t hear us through the drive through speak. Tried to order delivery and half the order was wrong through door dash. we will NEVER return to Wendy’s.
Atmosphere: 1
Food: 1
Service: 1
My order was sloppy and one of my burgers was completely raw in the center . Disappointed...
We had an issue with the cashier not getting are order right, we wanted the 2 jbc cheese burger meal, she put the jbc biggy bag. We asked her if that was the meal with 2 sandwiches she said yes. We did get one other biggy bag. When the food came out it was 2 biggy bags, only 2 sandwiches we asked were the 3rd sandwiches were and the workers were rude/ disrespectful. We were never given the correct meal and the manger or who ever was training the girl at the register was very rude to not only us, but the girls that were being trained.
Atmosphere: 1
Service: 1
June your bacon cheeseburger and a frosty for the win every time!
If I could give this place a minus 10 I would, absolutely disgusting I ordered through door dash, the hamburger meat had to be hours old something I wouldn't have given to an animal...the fries the same thing old dried up and cold absolutely terrible.if I would have been at this place in person, it would have not been a pretty scene...
I bought the Cinnabon pull apart. The cup it came in was filthy. I took it back in and the manager was extremely rude and acted like it wasn’t a big deal.
Lynn was amazing. Made sure my order was complete and gave me the best customer service I’ve ever received at a fast food restaurant. Would ask for Lynn again. Thank you!
Restaurantji Recommends
The ladies area always nice Everytime I go in to Wendy's
Frosty Key tsgs are worth it...free frosty every visit for a year
Went to wendys last night for dinner at 6:48 pm. I ordered the classic chicken combo, a Dave's double combo and a double stack biggie bag and asked for the chicken to be fresh they said yes. However, when i got my order the chicken was hard dry and old. The chicken nuggets were cold. They don't even fill their pops all the way. The sandwiches and nuggets were crammed into a tiny bag.
So friendly love the staff did is always hot and tasty 😋
Ordered the 2 for $7 with 10pc spicy nuggets and spicy chicken. Added a Dave's double and 2 large fries. Got back to room to eat and noticed towards the end of the sandwich, that a long stringy piece of hair was in my burger. I was so disgusted that threw up. I would NEVER eat at that Wendy's again if im ever in Ludington. The only reason why it gets 2 stars was because the front counter lady was nice and courteous.
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