The food has always been hit and miss for me. Sometimes I get the order and seems like the fries have been sitting in a warmer for hours.. the new turkey sandwich was really good. Chicken sandwiches are pretty good also.
Atmosphere: 3
Food: 4
Service: 4
Sam iliades jr
I bought food twice within two weeks and both times the orders were not parpared correct or wasnt what I ordered. I ordered exactly the same thing both orders but the price was different.
I haven't been to Arby's in YEEEEARS!!! I saw a truck that passed by and had a sandwich on it and immediately thought of Arby's so I went there for lunch. I just got a classic roast beef and cheddar with curly fries. The fries were a little cold, the sandwich was good, I asked for horsey and Arby's sauce, they only gave me one packet of each. I was a little disappointed about that but that's my fault I should've asked for more. I like to put it on my sandwich and mix them and dip my fries in it.
Atmosphere: 3
Food: 4
Service: 5
Recommended dishes: Dr Pepper, Roast Beef
Amanda Drennan
I have been ordering Arbyâs at Hall Rd and Heydenreich very frequently. When I go in to pick up my order, I always observe that their customer service skills arent very well (as someone who works in a restaurant themselves) You are never greeted and usually wait atleast 5 minutes before someone talks to you. Recently, I have had encounters with a younger male, I always forget to catch his nameâŠI am assuming he is the manager. He is about the only good aspect to this establishment. A lot of issues have built up for me to say, âIâm never going back to this location againâ yet I continue to go for the convenience of it. I live and work nearby so itâs always an easy stop. Everyone whom I talk to or mention about Arbyâs too, always brings up this location and how terrible they are. I have given up on the drive-thru here because I usually wait more than 10 minutes just to place an order.
Today on the other hand, was the cherry on top. I placed a pick-up order online. I decided to try something that I haven't had before. A chicken bacon sandwich? Came with swiss cheese, lettuce, tomato, and honey mustard. Once I got home with my order, luckily I love close. I opened up my chicken sandwich and said âwow this is really skimpyâ When I took off the top bun, I realized there was everything but chickenâŠ. I replaced the swiss cheese with cheddar and then added red onion. Not to mention, Just a singular slice of bacon was thrown on. I donât expect much from a fast food place, but at least but the CHICKEN on a chicken sandwichâŠ. I drove up there, thankfully, itâs just around the corner. The nice manager, I assume, greeted me after standing for a few minutes. He was in shock and said âsorry were trainingâ ok understandable, but thatâs an excuse to forget chicken on a chicken sandwich? He had it re-made for me and also I had him re-make me fresh fries. I got back home, I shouldve known better to check before I leftâŠ. I saw the girl in the chicken making my sandwich, just started throwing stuff on and wrapped it up, Must be the same person who is packaging everything I order because presentation doesnt matter to them.
I get home and I am highly unimpressed over the chicken to bun ratio. Chicken was about as thin and Ive ever seen and covered half the bread. Once again, what do I expect from a fast food place? I open the sandwich to see that this time, they forgot the bacon and tomato. Already home and at this point, irritated, I just ate it. But really? I can understand messing up something one time, but twice now to the same customer in the same day?! Itâs just comical at this point. I was looking forward to a good chicken sandwich but that wasn't the case, especially after my order was messed up twice. For $12 and some change, Iâd rather go down the road for a good and meaty chic-fil-a sandwich, which covered the whole bun and my ordered would never be messed up twice, not to mention, a meal there is only $10 and some change. a
Not sure I can continue going back to this place for rude service and messed up food constantly, especially after ordering here all the time.
After looking over reviews for this location, it doesnt seem like im the first person to write a review on a missing chicken filet in a chicken sandwich? shame on you.
Atmosphere: 1
Food: 2
Service: 2
Jenn Chase
Went through the drive thru and staff was friendly and for was so good. The mac n cheese bites are back đ
Food: 5
Service: 5
Recommended dishes: Potato Cakes, Roast Beef, Fried Mac N Cheese Bites 4 Ea
I got no greeting or a knowledge thatâs I was there when asked what took so long he said I was helping a new hire and there only three people but still someone could of knowledge me being there. He is friendly.
I placed an order online beef and cheddar, roast beefy sandwich, potato cakes, curly and crinkle fries. Everything except the sandwiches were cold and old! Fries had to be sitting up for hours! Potatoe cakes old and over cooked! I need a refund this is unacceptable! Arbys on hall road do better!!
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Roast Beef
Joelle Webber
Donât trust the drive thru when they say âsauce is in the bag alreadyâ
Robert Bazzy
Good food and fast service. High prices offset with using the App for deals.
Atmosphere: 3
Food: 4
Service: 4
Recommended dishes: Roast Beef
Wade E
Couldn't order because the manager was at the bank...
The food has always been hit and miss for me. Sometimes I get the order and seems like the fries have been sitting in a warmer for hours.. the new turkey sandwich was really good. Chicken sandwiches are pretty good also.
Atmosphere: 3
Food: 4
Service: 4
I bought food twice within two weeks and both times the orders were not parpared correct or wasnt what I ordered. I ordered exactly the same thing both orders but the price was different.
Atmosphere: 1
Food: 1
Service: 1
My wife and I often crave the beef and cheddar sandwiches. It's hot and fresh cut plus the cheese and Arby's sauce and horsey sauce is very nourishing and very delicious. I remain your loyal customer! Thankyou ARBYS! I like to dine in! DON'T FORGET TO RING THE BELL!!!!đ©”đ
Atmosphere: 5
Food: 5
Service: 5
I haven't been to Arby's in YEEEEARS!!! I saw a truck that passed by and had a sandwich on it and immediately thought of Arby's so I went there for lunch. I just got a classic roast beef and cheddar with curly fries. The fries were a little cold, the sandwich was good, I asked for horsey and Arby's sauce, they only gave me one packet of each. I was a little disappointed about that but that's my fault I should've asked for more. I like to put it on my sandwich and mix them and dip my fries in it.
Atmosphere: 3
Food: 4
Service: 5
Recommended dishes: Dr Pepper, Roast Beef
I have been ordering Arbyâs at Hall Rd and Heydenreich very frequently. When I go in to pick up my order, I always observe that their customer service skills arent very well (as someone who works in a restaurant themselves) You are never greeted and usually wait atleast 5 minutes before someone talks to you. Recently, I have had encounters with a younger male, I always forget to catch his nameâŠI am assuming he is the manager. He is about the only good aspect to this establishment. A lot of issues have built up for me to say, âIâm never going back to this location againâ yet I continue to go for the convenience of it. I live and work nearby so itâs always an easy stop. Everyone whom I talk to or mention about Arbyâs too, always brings up this location and how terrible they are. I have given up on the drive-thru here because I usually wait more than 10 minutes just to place an order.
Today on the other hand, was the cherry on top. I placed a pick-up order online. I decided to try something that I haven't had before. A chicken bacon sandwich? Came with swiss cheese, lettuce, tomato, and honey mustard. Once I got home with my order, luckily I love close. I opened up my chicken sandwich and said âwow this is really skimpyâ When I took off the top bun, I realized there was everything but chickenâŠ. I replaced the swiss cheese with cheddar and then added red onion. Not to mention, Just a singular slice of bacon was thrown on. I donât expect much from a fast food place, but at least but the CHICKEN on a chicken sandwichâŠ. I drove up there, thankfully, itâs just around the corner. The nice manager, I assume, greeted me after standing for a few minutes. He was in shock and said âsorry were trainingâ ok understandable, but thatâs an excuse to forget chicken on a chicken sandwich? He had it re-made for me and also I had him re-make me fresh fries. I got back home, I shouldve known better to check before I leftâŠ. I saw the girl in the chicken making my sandwich, just started throwing stuff on and wrapped it up, Must be the same person who is packaging everything I order because presentation doesnt matter to them.
I get home and I am highly unimpressed over the chicken to bun ratio. Chicken was about as thin and Ive ever seen and covered half the bread. Once again, what do I expect from a fast food place? I open the sandwich to see that this time, they forgot the bacon and tomato. Already home and at this point, irritated, I just ate it. But really? I can understand messing up something one time, but twice now to the same customer in the same day?! Itâs just comical at this point. I was looking forward to a good chicken sandwich but that wasn't the case, especially after my order was messed up twice. For $12 and some change, Iâd rather go down the road for a good and meaty chic-fil-a sandwich, which covered the whole bun and my ordered would never be messed up twice, not to mention, a meal there is only $10 and some change. a
Not sure I can continue going back to this place for rude service and messed up food constantly, especially after ordering here all the time.
After looking over reviews for this location, it doesnt seem like im the first person to write a review on a missing chicken filet in a chicken sandwich? shame on you.
Atmosphere: 1
Food: 2
Service: 2
Went through the drive thru and staff was friendly and for was so good. The mac n cheese bites are back đ
Food: 5
Service: 5
Recommended dishes: Potato Cakes, Roast Beef, Fried Mac N Cheese Bites 4 Ea
Fries a little cold
Atmosphere: 5
Food: 4
Service: 5
Recommended dishes: Loaded Curly Fries, Roast Beef
The sprite tasted like seltzer water, and the nacho cheese tasted bland?
Atmosphere: 5
Food: 3
Service: 4
Very nice staff and love Reuben's.
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: French Dip, Roast Beef, Arby's Signature Sandwiches, Half Pound Roast Beef
I got no greeting or a knowledge thatâs I was there when asked what took so long he said I was helping a new hire and there only three people but still someone could of knowledge me being there. He is friendly.
Food: 5
Service: 1
Restaurantji Recommends
Beef and chicken, discounts are always helpful, especially with more and more people going on fixed-income.
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Chicken Bacon & Swiss Sandwich, Chicken Tenders, Roast Beef, Arby's Signature Sandwiches
I placed an order online beef and cheddar, roast beefy sandwich, potato cakes, curly and crinkle fries. Everything except the sandwiches were cold and old! Fries had to be sitting up for hours! Potatoe cakes old and over cooked! I need a refund this is unacceptable! Arbys on hall road do better!!
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Roast Beef
Donât trust the drive thru when they say âsauce is in the bag alreadyâ
Good food and fast service. High prices offset with using the App for deals.
Atmosphere: 3
Food: 4
Service: 4
Recommended dishes: Roast Beef
Couldn't order because the manager was at the bank...
Atmosphere: 1
Food: 1
Service: 1
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