I went for wings today and the service was amazing! đ The service was excellent from the moment I arrived until I left. My wings đ were ready, delicious and just the way I like them! The team did an amazing job with my order; everything was perfect. I will definitely be back for more soon, I highly recommend it! #Wings #GoodService #DeliciousFood
Robby McBee
The wingstop in Hobbs New Mexico need to train their staff on customer service. The little girls would rather take selfies than help you out.
Reeta Tela
Never ever I will go to this location on hall rd, very rude and never get my orders right. Whenever I order my food from them, they always give me missing food or different flavors from what I order. Also never answer their phone whenever I call them.
Atmosphere: 1
Food: 4
Service: 1
I BFLY
It was absolutely unbelievable, but I placed an order at 5:50 pm that was to be ready by 6:10 PM. It was not ready until 7:10 pm. I literally waited in the restaurant for an hour after my order was supposed to be ready. The staff moved like sloths. It was unacceptable. There was no apology. No one was ever at the register for the entire hour as other people were trying to walk in & place orders. None of the staff wore gloves at all while preparing the food. Luckily, the order was correct. That's the only positive. Both the wait and the staff were ridiculous!
Atmosphere: 3
Food: 4
Service: 1
crystal neal
I donât ever write reviews but I felt it necessary this time. I had the WORST experience at this wingstop location. The district manager Dennis Kelly was extremely unprofessional and ill mannered, very discourteous. Not only did I wait almost 1 hour for my food but he told me multiple times my food only had 10 more minutes, when I asked for a refund he told me I could not get one and would have to come back at another time. Furiously still waiting since I canât get a refund, I asked Dennis why my food is taking so long, I had arrived at 4:18 and it was now 5:07pm⊠he told me bone in wings just take a long time and that theyâre super short staffed.. I reminded him I got boneless wings and all of the other customers whose names appeared on the order board after mine, had already came and left with their food. And at THIS TIME another woman from the back says they havenât even started my order. Angry, I asked Dennis if youâre so short staffed then why have you been on your phone talking for the last 20 minutes? Why are you not back there helping? And he said âbecause this is a $1,000 dollar outfitââŠ.. I asked him for a number to call about my experience and to ask someone else for a refund and he turned and pointed to the cameras and told me he will send in this video to the VP of me being so nasty and that they wouldâve accommodated me with coupons had I not been nasty. Not that it matters but I worked in fast food for 10 years, and we always accommodated for our customers when we fell short, because things happen. If I wouldâve talked to a customer like that at my old restaurant, I wouldâve been fired. I wrote a letter to their corporate office and I donât think Iâll ever eat at a wingstop again. I went home crying.
Atmosphere: 1
Food: 3
Service: 1
Mariyah Louis
I came to this location a few months ago and honestly had a terrible experience. Since then, I found myself avoiding it altogetherâuntil one day I was craving wings and decided to give it another try.
Iâve been back twice recently, and both times the customer service and attention to guests were outstandingâso much so that I asked if the place was under new management. Today, I learned that it is, and it really shows.
I noticed this location has quite a few one-star reviews, but based on my recent experiences, I truly believe the new manager is working hard to turn things around. Unfortunately, I didnât catch his name, but I want to highlight the positive changes. With the way things are going now, I can only see this place getting better.
Atmosphere: 5
Food: 5
Service: 5
snow jon
Does the owner of this store actually go in and check on it? Or anyone with competence on running a store? I walk into the store and felt more uncomfortable than seeing your grandma naked. Not a single person saying hello or smiling , and when I placed my order , cashier kept saying what what what what what , as if what I was saying was pig Latin . Pop machine had NOTHING available , not a single pop other than sugar free lemonade and Fanta. Very sad to see a business ran like this . Food was decent though.
Atmosphere: 1
Food: 2
Service: 1
Diyana Zito
Ordered an online order for pick up, came home and found feathers in the boneless wings and the fries were burned. Called right away and the male worker answered the phone kept yelling âstop prank callingâ multiple times I was so confused??? After so much back and forth with him he said he wrote down my name and I could go back the next day for a replacement. When I went the following day, the manager said that there was no worker with that name and nothing was reported. They wouldnât even replace the order or refund saying they would have to do a âfull investigationâ
Atmosphere: 1
Food: 1
Service: 1
Dan
We arrived on time, but order was not ready. Restaurant seemed clean. We didn't have to wait long, and all of the food was delicious. Will return.
Atmosphere: 4
Food: 5
Service: 4
hunny Okay
Hate to say itâŠSo ignorant. And your food is really gross. Smells bad tastes worse
Turned into the worst now just as dusty from the stsrt
Atmosphere: 1
Food: 1
Service: 1
Santino Amourii
Under staffed, but the employees are nice enough considering the under staffed situation, a lot of door dashers so it slows the on site staff down, ice machine sometimes has no ice, bathroom is sometimes clean, wouldnât let no female use it in my family.
Atmosphere: 4
Food: 4
Service: 4
Bridgett D Jones
it the one in belleville il for some reason they always be missing food or it dont be cooked,and they have no working phone number.
Dan Fletcher
One of the main reasons I went to wing stop is the real French Fries, well now they are apparently frozen and while no terrible they are no very good, certainly a huge let down, see ya later!!!!
Priya Sharma
GREAT CUSTOMER SERVICE+1(8O5)-41O 5OO2 NO NONSENSE AND GREAT ASSISTANCE!!!
I went for wings today and the service was amazing! đ The service was excellent from the moment I arrived until I left. My wings đ were ready, delicious and just the way I like them! The team did an amazing job with my order; everything was perfect. I will definitely be back for more soon, I highly recommend it! #Wings #GoodService #DeliciousFood
The wingstop in Hobbs New Mexico need to train their staff on customer service. The little girls would rather take selfies than help you out.
Never ever I will go to this location on hall rd, very rude and never get my orders right. Whenever I order my food from them, they always give me missing food or different flavors from what I order. Also never answer their phone whenever I call them.
Atmosphere: 1
Food: 4
Service: 1
It was absolutely unbelievable, but I placed an order at 5:50 pm that was to be ready by 6:10 PM. It was not ready until 7:10 pm. I literally waited in the restaurant for an hour after my order was supposed to be ready. The staff moved like sloths. It was unacceptable. There was no apology. No one was ever at the register for the entire hour as other people were trying to walk in & place orders. None of the staff wore gloves at all while preparing the food. Luckily, the order was correct. That's the only positive.
Both the wait and the staff were ridiculous!
Atmosphere: 3
Food: 4
Service: 1
I donât ever write reviews but I felt it necessary this time. I had the WORST experience at this wingstop location. The district manager Dennis Kelly was extremely unprofessional and ill mannered, very discourteous. Not only did I wait almost 1 hour for my food but he told me multiple times my food only had 10 more minutes, when I asked for a refund he told me I could not get one and would have to come back at another time. Furiously still waiting since I canât get a refund, I asked Dennis why my food is taking so long, I had arrived at 4:18 and it was now 5:07pm⊠he told me bone in wings just take a long time and that theyâre super short staffed.. I reminded him I got boneless wings and all of the other customers whose names appeared on the order board after mine, had already came and left with their food. And at THIS TIME another woman from the back says they havenât even started my order. Angry, I asked Dennis if youâre so short staffed then why have you been on your phone talking for the last 20 minutes? Why are you not back there helping? And he said âbecause this is a $1,000 dollar outfitââŠ.. I asked him for a number to call about my experience and to ask someone else for a refund and he turned and pointed to the cameras and told me he will send in this video to the VP of me being so nasty and that they wouldâve accommodated me with coupons had I not been nasty.
Not that it matters but I worked in fast food for 10 years, and we always accommodated for our customers when we fell short, because things happen. If I wouldâve talked to a customer like that at my old restaurant, I wouldâve been fired. I wrote a letter to their corporate office and I donât think Iâll ever eat at a wingstop again. I went home crying.
Atmosphere: 1
Food: 3
Service: 1
I came to this location a few months ago and honestly had a terrible experience. Since then, I found myself avoiding it altogetherâuntil one day I was craving wings and decided to give it another try.
Iâve been back twice recently, and both times the customer service and attention to guests were outstandingâso much so that I asked if the place was under new management. Today, I learned that it is, and it really shows.
I noticed this location has quite a few one-star reviews, but based on my recent experiences, I truly believe the new manager is working hard to turn things around. Unfortunately, I didnât catch his name, but I want to highlight the positive changes. With the way things are going now, I can only see this place getting better.
Atmosphere: 5
Food: 5
Service: 5
Does the owner of this store actually go in and check on it? Or anyone with competence on running a store? I walk into the store and felt more uncomfortable than seeing your grandma naked. Not a single person saying hello or smiling , and when I placed my order , cashier kept saying what what what what what , as if what I was saying was pig Latin . Pop machine had NOTHING available , not a single pop other than sugar free lemonade and Fanta. Very sad to see a business ran like this . Food was decent though.
Atmosphere: 1
Food: 2
Service: 1
Ordered an online order for pick up, came home and found feathers in the boneless wings and the fries were burned. Called right away and the male worker answered the phone kept yelling âstop prank callingâ multiple times I was so confused??? After so much back and forth with him he said he wrote down my name and I could go back the next day for a replacement. When I went the following day, the manager said that there was no worker with that name and nothing was reported. They wouldnât even replace the order or refund saying they would have to do a âfull investigationâ
Atmosphere: 1
Food: 1
Service: 1
We arrived on time, but order was not ready. Restaurant seemed clean. We didn't have to wait long, and all of the food was delicious. Will return.
Atmosphere: 4
Food: 5
Service: 4
Hate to say itâŠSo ignorant. And your food is really gross. Smells bad tastes worse
Atmosphere: 1
Service: 1
Restaurantji Recommends
Turned into the worst now just as dusty from the stsrt
Atmosphere: 1
Food: 1
Service: 1
Under staffed, but the employees are nice enough considering the under staffed situation, a lot of door dashers so it slows the on site staff down, ice machine sometimes has no ice, bathroom is sometimes clean, wouldnât let no female use it in my family.
Atmosphere: 4
Food: 4
Service: 4
it the one in belleville il for some reason they always be missing food or it dont be cooked,and they have no working phone number.
One of the main reasons I went to wing stop is the real French Fries, well now they are apparently frozen and while no terrible they are no very good, certainly a huge let down, see ya later!!!!
GREAT CUSTOMER SERVICE+1(8O5)-41O 5OO2 NO NONSENSE AND GREAT ASSISTANCE!!!
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