Arby's
1835 E 12 Mile Rd, Madison Heights
(248) 542-6166
Recent Reviews
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Food was GREAT as usual, the only issue I have is when walking in and ordering, you kinda get ignored because the main focus of all employees is the Drive through...
Wheelchair accessibility: Can access through front doors easily
Atmosphere: 4
Food: 5
Service: 4
Recommended dishes: Roast Beef
TERRIBLE SERVICE!!!! The 1st young lady on the prompter was VERY RUDE so I asked to speak with the manager. Her name was Justice (if that is really her name becuz she gave me a fake # to corporate as well) and I didn't think it was possible but HER ATTITUDE WAS WORSE!!!! She continued to try to gaslight me (unsuccessfully) and after demanding that she give me the correct # to corporate, she then tried to fight me as I pulled away. It's hard out here but a little customer service training is needed at this location.
Service: 1
Good food Good service
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Beef 'N Cheddar, Chicken Slider, Roast Beef
I came to take order at the drive through and someone skipped the line and when i talk to the girl she work there she smacked the window on my face it’s my first time and last time there bad service and disrespectful staff
The nasty food on the planet. The fries are cold and burnt. Tge sandwich were cold as well. Enough said.This is the true definition of no health department checking on a restaurant.
Don’t go to this location! They have very poor customer service! I have come here times before and I am always let down. Rude employees and food quality is very inconsistent. Today I ordered a loaded curly fry and they stated they haven’t sold those in over a year. I asked if he was sure because I got one yesterday at another location. He passed the mic to the manager and he said he will not speak to me about it bc they do not have it. That was a very rude response as I had to attitude and I was genuinely curious so I know for future. Maybe they were just out of the stuff to make it, maybe the guy taking orders was new and didn’t know, or maybe that location stopped offering. Either way it wasn’t necessary for the manager to make a rude comment such as that. I chose to pull off and not order at all.
Atmosphere: 1
Food: 1
Service: 1
Young girl just sitting around in the drive thru at 2:00 am, I went ahead to drive thru and it says the restaurant is closed an hour before 3 AM. 11/05/2024 PLEASE update the hours so people can save their gas before coming to this place that won’t offer service!
Atmosphere: 1
Food: 1
Service: 1
Cold old food !!!!! 🤢
Atmosphere: 1
Food: 1
Service: 1
Wheelchair accessibility: Adequate handicap parking
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Roast Beef
Quick drive thru experience. Order was correct and hot. Pleasant staff.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Roast Beef
Restaurantji Recommends
I stopped by this Arby’s for a quick bite, and the service was super fast. The Beef 'n Cheddar sandwich was stacked and tasty. It’s a solid spot for fast food that’s a little different.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Loaded Curly Fries, French Dip Sandwich, Buffalo Chicken Slider, Potato Cakes, Greek Gyro, Arby's Signature Sandwiches I Ordered Without Tomatoes, Waygu Steakburger, Roast Beef
Sometimes hot and good and sometimes cold ?
Atmosphere: 4
Food: 3
Service: 4
I haven't had Arby's since the pandemic so I was excited to try it again when I went a couple nights ago. I wasn't aware that their menu changed so I asked for a couple minutes to look it over to double check if they had any turkey options that did not come with bacon (allergy reasons). The staff didn't like that I asked for more time (which I understand since they are timed) but I wasn't sure from the images of which items came with and without bacon (aside from the club). When I asked which ones had bacon, the staff member taking my order replied to me with a condescending tone that left me embarrassed to continue my order. I ended up leaving soon after from the embarrassment with something I didn't want and I somehow ended up with mixed fries when I only ordered curly. Safe to say it was a disappointing trip here.
Atmosphere: 1
Food: 2
Service: 1
We are honestly just the best ?♂️
(Not being biased)
Young girl just sitting around in the drive thru at 2:00 am, I went ahead to drive thru and it says the restaurant is closed an hour before 3 AM. 11/05/2024 PLEASE update the hours so people can save their gas before coming to this place that won’t offer service!
Atmosphere: 1
Food: 1
Service: 1
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