Today at 5:37 PM, a male employee with glasses refused to switch a mistakenly ordered Diet Dr Pepper for a regular one. When I asked, he laughed, said “I already gave it to you,” and walked away. Very rude and unprofessional behavior. This alone was enough for me to never return. Terrible customer service.
Atmosphere: 1
Service: 1
Adam James
Place was closed but they left the automatic greeting on in the drive thru
They sent me a link to a complaint form on Arby's.com After 3 failed attempts to submit the form, I am even more disgusted with Arby's corporate than this location.
Service: 1
Ogre Ogre
Tried to get food I remember liking, kinda close to what I like.
Atmosphere: 5
Food: 4
Service: 5
terry archer
The Arby's roast beef sandwich is always the favorite for me. The sandwich is fresh and very light, meaning not greasy.
Atmosphere: 4
Food: 5
Service: 5
Mr. Gandy
It was mainly the fries, although the sandwich could have been better as well. But the fries were absolutely ridiculous. I can't see how they were served like that. He had to see that those fries were no good. I ordered crinkle fries. They were mixed with many curly fries not hot or fresh at all with a freezer burnt taste, the sandwich was wet and sloppy. I know I had a coupon that yall gave me from a previous purchase. The fries on that purchase was also freezer burnt tasting, but those employees on that day at least had them hot and the sandwich was prepared presentable. seems like I should have got a eatable meal i paid what I was asked to pay... that money i paid with was all good
Dan McCuller
Telling drive thru customers to pull up to the thank you sign to keep window time down, and get pay bonus for that reduced time, then sending a worker outside in the snow and puddle flooded parking lots in shoes made for the work floor tracking that back into the kitchen is about the dumbest idea a business manager could ever think of, no wonder no one wants to work and always hiring
Atmosphere: 1
Food: 4
Service: 1
Albert Speier
Very nice sandwich the deep fried turkey club was really good
Atmosphere: 5
Food: 5
Service: 5
Amy Zacharias
After I ordered I was told to pull up and wait for my food to be brought to me, but the car behind was served right away.
Atmosphere: 4
Food: 5
Service: 4
rashawn fiorelli
Where's The Beef???
Atmosphere: 5
Food: 5
Service: 5
Keepit Nmotion
I stop by here at least 3 times a month because the service is pretty good. Today I ordered 2 chicken wraps. They were so small your hand could cover the hold wrap. I ordered ice tea and received something that looks like ice tea but breasted like plan water. So basically I paid $2 for a cup of colored water. 😔👎
Recently moved to the area and had a hankerin' for a beef and cheddar. Found an Arby's 2 miles from my place.
I pull up and that autovoice asks me what I want. Then the real person comes on and the contrast in tone is SEVERE. This woman sounds like she could not be bothered. Like the rest of the world is the biggest inconvenience to her.
When I pull up to the window, I can see all the workers in the back and front. They all look either mad or bored. Definitely not instilling confidence in the food.
It was lukewarm. The beef n cheddar were so messy that it was impossible not to get it everywhere. Everything, including the meat, was mostly off of the bun.
The most annoying part, however, was that they wanted me to back up my car a few feet and then drive up again.
Why, you may ask?
I've worked in fast food. They're on a timer. And they weren't going to make their time for their metrics, so they wanted me to reset the clock. UNBELIEVABLE.
Never going back to this location again. Completely unprofessional.
Atmosphere: 2
Food: 3
Service: 2
Nikki Nikki
Paying over $20 for a meal that you have to wait 3-5 minutes for, only to receive it with cold fries cooked in old grease. I swear…the most simplest act of care—serving food right—is being skipped. Like damn, it’s fries. Not filet mignon.
Arby's on 12mile & Dequindre needs to get it together. So busy worrying about you sitting in drive-thru too long on the timer, so they have you pulled to the THANK YOU sign, where you wait for your food. Only to be served with old dirty cold fries 🤮
Atmosphere: 1
Food: 1
Service: 1
Geneva Williams
This restaurant has stepped up.. The cheese steak was delicious hot made correctly. Let's get into customer service 💯 From the speaker to where the cash was handled I had to ask the woman her name which is Rasheeda so professional polite omg I haven't received customer service like that in years .... Please take to heart we need more employees like this prices went up and us as the customer we deserve hot food and go service . So with that being said two thumbs up to Rasheeda she is awesome ...
Atmosphere: 3
Food: 5
Service: 5
Amanda La Grange
don’t go here, a worker by Idr what her name was at the drive thru, stole my credit card number & made purchases at 4 different websites & when I called the manager literally was acting like it wasn’t a big deal & laughing about it. Very unprofessional if you ask me…
Today at 5:37 PM, a male employee with glasses refused to switch a mistakenly ordered Diet Dr Pepper for a regular one. When I asked, he laughed, said “I already gave it to you,” and walked away. Very rude and unprofessional behavior. This alone was enough for me to never return. Terrible customer service.
Atmosphere: 1
Service: 1
Place was closed but they left the automatic greeting on in the drive thru
They sent me a link to a complaint form on Arby's.com After 3 failed attempts to submit the form, I am even more disgusted with Arby's corporate than this location.
Service: 1
Tried to get food I remember liking, kinda close to what I like.
Atmosphere: 5
Food: 4
Service: 5
The Arby's roast beef sandwich is always the favorite for me. The sandwich is fresh and very light, meaning not greasy.
Atmosphere: 4
Food: 5
Service: 5
It was mainly the fries, although the sandwich could have been better as well. But the fries were absolutely ridiculous. I can't see how they were served like that. He had to see that those fries were no good. I ordered crinkle fries. They were mixed with many curly fries not hot or fresh at all with a freezer burnt taste, the sandwich was wet and sloppy. I know I had a coupon that yall gave me from a previous purchase. The fries on that purchase was also freezer burnt tasting, but those employees on that day at least had them hot and the sandwich was prepared presentable. seems like I should have got a eatable meal i paid what I was asked to pay... that money i paid with was all good
Telling drive thru customers to pull up to the thank you sign to keep window time down, and get pay bonus for that reduced time, then sending a worker outside in the snow and puddle flooded parking lots in shoes made for the work floor tracking that back into the kitchen is about the dumbest idea a business manager could ever think of, no wonder no one wants to work and always hiring
Atmosphere: 1
Food: 4
Service: 1
Very nice sandwich the deep fried turkey club was really good
Atmosphere: 5
Food: 5
Service: 5
After I ordered I was told to pull up and wait for my food to be brought to me, but the car behind was served right away.
Atmosphere: 4
Food: 5
Service: 4
Where's The Beef???
Atmosphere: 5
Food: 5
Service: 5
I stop by here at least 3 times a month because the service is pretty good. Today I ordered 2 chicken wraps. They were so small your hand could cover the hold wrap. I ordered ice tea and received something that looks like ice tea but breasted like plan water. So basically I paid $2 for a cup of colored water. 😔👎
Atmosphere: 4
Food: 3
Service: 4
Restaurantji Recommends
Recently moved to the area and had a hankerin' for a beef and cheddar. Found an Arby's 2 miles from my place.
I pull up and that autovoice asks me what I want. Then the real person comes on and the contrast in tone is SEVERE. This woman sounds like she could not be bothered. Like the rest of the world is the biggest inconvenience to her.
When I pull up to the window, I can see all the workers in the back and front. They all look either mad or bored. Definitely not instilling confidence in the food.
It was lukewarm. The beef n cheddar were so messy that it was impossible not to get it everywhere. Everything, including the meat, was mostly off of the bun.
The most annoying part, however, was that they wanted me to back up my car a few feet and then drive up again.
Why, you may ask?
I've worked in fast food. They're on a timer. And they weren't going to make their time for their metrics, so they wanted me to reset the clock. UNBELIEVABLE.
Never going back to this location again. Completely unprofessional.
Atmosphere: 2
Food: 3
Service: 2
Paying over $20 for a meal that you have to wait 3-5 minutes for, only to receive it with cold fries cooked in old grease. I swear…the most simplest act of care—serving food right—is being skipped. Like damn, it’s fries. Not filet mignon.
Arby's on 12mile & Dequindre needs to get it together. So busy worrying about you sitting in drive-thru too long on the timer, so they have you pulled to the THANK YOU sign, where you wait for your food. Only to be served with old dirty cold fries 🤮
Atmosphere: 1
Food: 1
Service: 1
This restaurant has stepped up.. The cheese steak was delicious hot made correctly. Let's get into customer service 💯 From the speaker to where the cash was handled I had to ask the woman her name which is Rasheeda so professional polite omg I haven't received customer service like that in years .... Please take to heart we need more employees like this prices went up and us as the customer we deserve hot food and go service . So with that being said two thumbs up to Rasheeda she is awesome ...
Atmosphere: 3
Food: 5
Service: 5
don’t go here, a worker by Idr what her name was at the drive thru, stole my credit card number & made purchases at 4 different websites & when I called the manager literally was acting like it wasn’t a big deal & laughing about it. Very unprofessional if you ask me…
Atmosphere: 1
Food: 4
Service: 1
It was ok
Atmosphere: 4
Food: 4
Service: 4
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