Chipotle Mexican Grill
32 E 14 Mile Rd, Madison Heights
(248) 581-8014
Recent Reviews
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Amazing food they always pack your burritos nice and thick to where it's falling out and it's nice and gooey and tastes great and the employees are amazing they help me out every once in awhile with water and stuff like that which is pretty cool because it's very low quantity out here where I'm at lol but all in all a great place to go guys
Atmosphere: 5
Food: 5
Service: 5
Customer service was good.
Atmosphere: 4
Food: 5
Service: 5
Workers are genuinely cheap. I asked for white rice and barely got 2 scoops so i asked for extra and got treated with attitude. The portions are small and you are being rushed for no reason. Will not go again.
Atmosphere: 3
Food: 4
Service: 2
The service ,food and adult beverages are Top Notch. Shrimp fajitas are also extra ordinary
Atmosphere: 5
Food: 5
Service: 5
Refused to give me extra rice without extra charge. Manger was very impolite when ordering food. I didn’t finish my order and ended up just walking out.
Atmosphere: 1
Food: 1
Service: 1
One person on the line during a lunch rush while managers stood around and talking and laughing to each other. Took way too long.
I just got a chicken bowl and the rice is incredibly undercooked and hard and the chicken has such a weird texture. I can’t even eat it. Is this real chicken? Literally the worst chipotle bowl I think I’ve ever had in my life.
Food: 1
This location has had hiccups in the past, but they got their issues pretty much taken care of great place to get your food friendly people quick service can’t say enough about them. They really come a long way and I appreciate your service there.
Atmosphere: 5
Food: 5
Service: 5
Always missing items in the menu. Rude staff. Never prepared for the lunch rush. Bad management
Atmosphere: 1
Food: 1
Service: 1
this is the worst chipotle in the area. there's literally never ANY food (it's supposed to be open until 11pm and all you have is pork and brown rice at 9:30? seriously?). why be open until 11 if you're only actually cooking until 4??? what type of sense does that make. don't waste your money or your time here. there are plenty of other chipotles in a 5 mile radius alone. stay far away from here if you care about your order.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Go to another location or just skip Chipotle all together!!! My husband and I used to frequent this location quite often, but gave it a break for awhile. Upon our return a month or so ago, yesterday 4-2-25, and now reading reviews, NEVER and I mean NEVER AGAIN!
The last time my husband went to go get us bowls, they were out of the peppers and onions, but wasn't told that, until that point in line. And the amount of sour cream put on one of the bowls, was absurd, it was nearly inedible. We got over it, and gave them another shot last night, and what a mistake.
My husband ordered 2 bowls, and again gets through the line to be told they are out of corn salsa, he calls to tell me since it was my bowl and to see if I wanted any other salsa, I whatever it. He proceeds to get home and was not happy walking through the door, as he told me how irritated he was, and he should have walked out and went to Real Taco!!! I asked what happened, and he said they were out of cheese!! The girl went to the back to get more and came back saying they were out. I asked him if they compensated for it at all or gave him a pop or something. He said no, and he has too good of heart to have walked out at that point.
We sit down to eat and the chicken was so over seasoned, salty and again, nearly inedible. The brown rice was mixed with what seemed like undercooked hard rice, at first I thought it was a chicken bone and I kept getting more. Also mind you this was like 8:30ish pm and they are open until 11 pm, so to be out of corn salsa, whatever, but cheese! And they didn't even know, with 2.5 hours left of open business.
Very sad for the lack of customer care, business care and communication. With already being a limited menu, which there is nothing wrong with, and who doesn't love Chipotle, but let people know what you're out of ahead of time!! A chalkboard at the door that's easy to update, something? Serious question, what kind of Standard Operating Procedures are used?! How did they not know they were out cheese before that point, and the portion sizes of everything were completely different our last 2 encounters. No wonder they are constantly out of something. After reading other reviews, I see others with the same exact issues. It seems to be a reoccurring thing for this location. So maybe, instead of compensation and handing out BOGO coupons, you get new management and employees in that location with S.O.P's. Just a thought.
Food: 1
Service: 1
No complaints.
Atmosphere: 4
Food: 4
Service: 4
Literally out of everything from beef to chicken to cheese and chips
Atmosphere: 1
Food: 1
Service: 1
Employees are incredibly rude and seem so annoyed that you are there.
Atmosphere: 1
Food: 4
Service: 1
When I visited today, they were out of all meats. The only thing they has was tofu. They were out of quac as well. This was at 12:30. People were walking out.
Atmosphere: 2
Food: 1
Service: 3
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