Chipotle Mexican Grill

Go to another location or just skip Chipotle all together!!! My husband and I used to frequent this location quite often, but gave it a break for awhile. Upon our return a month or so ago, yesterday 4-2-25, and now reading reviews, NEVER and I mean NEVER AGAIN!
The last time my husband went to go get us bowls, they were out of the peppers and onions, but wasn't told that, until that point in line. And the amount of sour cream put on one of the bowls, was absurd, it was nearly inedible. We got over it, and gave them another shot last night, and what a mistake.
My husband ordered 2 bowls, and again gets through the line to be told they are out of corn salsa, he calls to tell me since it was my bowl and to see if I wanted any other salsa, I whatever it. He proceeds to get home and was not happy walking through the door, as he told me how irritated he was, and he should have walked out and went to Real Taco!!! I asked what happened, and he said they were out of cheese!! The girl went to the back to get more and came back saying they were out. I asked him if they compensated for it at all or gave him a pop or something. He said no, and he has too good of heart to have walked out at that point.
We sit down to eat and the chicken was so over seasoned, salty and again, nearly inedible. The brown rice was mixed with what seemed like undercooked hard rice, at first I thought it was a chicken bone and I kept getting more. Also mind you this was like 8:30ish pm and they are open until 11 pm, so to be out of corn salsa, whatever, but cheese! And they didn't even know, with 2.5 hours left of open business.
Very sad for the lack of customer care, business care and communication. With already being a limited menu, which there is nothing wrong with, and who doesn't love Chipotle, but let people know what you're out of ahead of time!! A chalkboard at the door that's easy to update, something? Serious question, what kind of Standard Operating Procedures are used?! How did they not know they were out cheese before that point, and the portion sizes of everything were completely different our last 2 encounters. No wonder they are constantly out of something. After reading other reviews, I see others with the same exact issues. It seems to be a reoccurring thing for this location. So maybe, instead of compensation and handing out BOGO coupons, you get new management and employees in that location with S.O.P's. Just a thought.

Food: 1

Service: 1

No complaints.

Atmosphere: 4

Food: 4

Service: 4

Literally out of everything from beef to chicken to cheese and chips

Atmosphere: 1

Food: 1

Service: 1

Employees are incredibly rude and seem so annoyed that you are there.

Atmosphere: 1

Food: 4

Service: 1

When I visited today, they were out of all meats. The only thing they has was tofu. They were out of quac as well. This was at 12:30. People were walking out.

Atmosphere: 2

Food: 1

Service: 3

Inconsistencies in the portions in the dishes between the different locations, Chipotle on Wixon it's much better that others I trying.
The music play in there is very good.

Atmosphere: 4

Food: 4

Service: 3

Recommended dishes: Barbacoa Bowl

Today they did not have cheese, fajita veggies, pico, and corn salsa.

Half the time they do not have most ingredients stocked. After that it’s 50/50 they oversalt the food until it’s inedible. 10% of the time it’s amazing. Don’t bother.

Atmosphere: 1

Food: 1

Service: 1

This place used to be a solid 4 but it is 3 now.

They usually actually carry everything but portions seems to be on the lower side.

Atmosphere: 4

Food: 3

Service: 3

Rude, selfish and careless here, they don’t give a crap about your mobile order times being on time.

Atmosphere: 1

Food: 1

Service: 1

A table spoon of guac, and what appears to be a cow heart with blood vessels coming out of my beef.

Service: 1

Got extremely sick and had severe FOOD POISONING after eating here. Pretty sure they didn’t cook their rice all the way or improperly handled it. Never again. Just don’t do it- go somewhere else.

Atmosphere: 1

Food: 1

Service: 1

I had to pay for double meat just to get the lady to put an appropriate amount of protein on my meal. The server says 4oz is what they are told to serve, but she didn't weigh anything.... ridiculous.

Atmosphere: 3

Food: 3

Service: 3

Waited in line for what seemed like 30 minutes got up front and they had no sofritas. The girl told me they couldn't make any more for a long time either. Waste of my time waiting around for nothing.

Quality of food is still there. But Not all toppings or veggies.

Atmosphere: 3

Food: 3

Service: 4

Online orders are more important than people waiting in line... food served to people in dining room was cold..

Atmosphere: 5

Food: 1

Service: 1

Recommended dishes: Chicken Bowl