About a year ago i would given 5 stars but I don't know what is going on at this location. Everything used to be perfection. The past few times my gluten free bun has been smashed flat. (Gf bun is what brought me there) fries have been cold, burgers are a mess. My husband got a sourdough bread sandwich, we opened it up and there was no meat on it, when we went back they were highly annoyed with us and the 3 other people that were there with messed up orders. This was my favorite place to treat ourselves once in a while.
Mario Vercetti
This place became junk. So to start off, they didn’t even greet me when I walked in like the rochester hills always does. The workers there were emotionless or “stereh” as we say in my native language. They barely speak and are not enthusiastic at all. Now that’s all fine and dandy if the food was actually done right, but unfortunately, it wasn’t.
The chicken sandwich was good, i will give them that, nice and spicy, however it did give me a bit of acid reflux that i usually don’t get from the Rochester location, but I can’t blame them for that, as I really don’t know if that was just a coincidence. I also got a drink, and when I was going to put ice, I looked at the clear cylinder that dispenses the ice, and there was literally a dirty brown circle around the cylinder, so I’d heavily advise not to use their ice machine, it is NOT like that at the Rochester location. If you go there now, go and check, as I unfortunately did not take a picture of that filth
Since I got the value basket I also got the fries, the fries were crispy, but they gave me like 10 fries for a medium and I usually get loaded with fries. I used to go to this location months ago and it used to be great, I’m not sure what happened because it seems like that same manager is there, but I don’t know even she even really cares anymore about the quality. I wouldn’t even be able to tell the difference between the small and medium fries with these people, I should’ve just got the small at that point, I would’ve saved money and ate the same amount of fries.
My coke was also not good because I couldn’t put ice because of how filthy that ice dispenser was.
Now lastly, I got a custard, and I’ve gotten the devils food cake flavor before, it’s supposed to be chocolate custard, huge brownie pieces, fudge, and chocolate pieces. This one had EXTREMELY tiny pieces, barely any pieces as well. There was also barely any chocolate and NO fudge at all. There was also barely any ice cream, Rochester fills it up to the brim and this location used to as well, but like I said, it seemed like everyone at this location was high and didn’t have a care in the world.
The lady gave me my custard, took my number and left, she didn’t say here you go, didn’t say enjoy, didn’t say anything, what a joke.
This place could only dream of having the enthusiasm and drive of the Rochester location, when you have people who don’t know how to run a business hire anyone that breathes, you have problems like these arise within the business. I get it’s hard to find people with that much enthusiasm at a job probably paying minimum wage, but there’s always going to be people who care about their public image and would rather not come to work high or with colored hair. It’s up to the owner of this location to find it, but I don’t think this owner has the courage or the drive to make this location great like Rochester Hills.
Final note, even if the food was better than Rochester hills location, just seeing the workers at Rochester hills is 100x better than seeing the unhappy emotionless workers that are here, that’s how you keep customers loyal and happy to be there. Take notes. Won’t come at this location again, same level as the Clawson location, junk.
Amanda A
WHY DO NONE OF THE EMPLOYEES SPEAK AT THIS LOCATION. You talk to them and they dont answer. They dont greet you. They dont tell you to enjoy your meal. They dont tell you to have a nice day. All the employees look like they hate working there and are just waiting for their shift to end. I used to come here all the time and decided to come back and it has really gone downhill. Food was alright but they went light with the fries and the custard looked disappointing. One of the employees brought our custard and did not say one word. Just dropped it on the table and walked away. This culvers is not like other locations, and not in a good way. Music was blasting so loud I thought I was at the club. Didnt see anyone cleaning or wiping down tables. And they for sure werent short staffed because they had a bunch of workers in the back and there was barely any customers, and I see why. Overall, wont return to this location and do not recommend.
Robert A.
I only ordered ice cream in the drive-through and had to pull up and wait. ridiculous.
Kentagious X
Food is all right. A fraction of a step over typical fast food. What cracks me up is that the veggie burger has more calories than the butter burger deluxe. Explain that one.
Glenn Rohrbach
Culvers is awesome!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cod Fish Dinner, Frozen Custard
Thaddeus S
This place used to get the food right every time but lately not so much. My pretzel bites were way overdone in my last order, as you can see in the photo.
Atmosphere: 5
Food: 4
Service: 5
Recommended dishes: Sandwich
Beth Ann Sturgess
Too expensive for me
Atmosphere: 3
Food: 5
Service: 4
Recommended dishes: Fish and Chips
Thomas Skowron
Not bad, if you like fast food.
Atmosphere: 3
Food: 3
Service: 5
Andrew Franklin
The food here is typically good here, and I would choose it over other fast food style places in the area. Sometimes the customer service is poor and the people taking orders are making mistakes or not understanding directions.
Dietary restrictions: Cheddar cheese available instead of American cheese.
Parking: Drive thru line can be very long and busy
Wheelchair accessibility: No. They don't keep both sets of doors unlocked for wheelchair access.
I am very disappointed by the quality of food made by this location. I have just moved recently and we have stopped at this Culver's twice now and each time the fries are undercooked, disgustingly. I thought the first time was just because they were rushing as they had a long line and we were waiting quite a long time. So tonight we stop and again the fries were undercooked and it wasn't busy, seems to show it's a normal thing.. not only were the fries undercooked the entire meal to be honest was just.. sad. The soda tasted like it was watered down or something because there is absolutely no dr. Pepper flavor in there at all. I ended up taking 3 sips and just dumping it out because it was just ew. Burger was sad. I will not be coming back to this location. I miss my old Culver's location. When they had a long wait line, you got compensated for it and at the very least my food was good EVERY time. *only thing good from this order was the ice cream. That was delicious*
Atmosphere: 3
Food: 1
Service: 3
Mike Jackson
Cheese curds outta this world! Burgers and juicy and well cooked. Chicken tenders also hot and juicy and yum. 10/10
I recently visited this location to grab something to eat and when I arrived, the drive-through line was pretty long, but I was hungry so I patiently waited, when I place my order. I never got a chance to finish place because whoever was taking my order was rushing so I decided to finish my order when I got to the window and simply asking them to remove the tomatoes from my sandwich. when I got to the window my food was waiting for me and when I asked for the tomatoes to be removed, they asked me could I remove the tomatoes myself. I chuckled a little bit and stated to them that I have a full allergy. They remade my sandwich, but gave me attitude. I will definitely not be returning to this location.
About a year ago i would given 5 stars but I don't know what is going on at this location. Everything used to be perfection. The past few times my gluten free bun has been smashed flat. (Gf bun is what brought me there) fries have been cold, burgers are a mess. My husband got a sourdough bread sandwich, we opened it up and there was no meat on it, when we went back they were highly annoyed with us and the 3 other people that were there with messed up orders. This was my favorite place to treat ourselves once in a while.
This place became junk. So to start off, they didn’t even greet me when I walked in like the rochester hills always does. The workers there were emotionless or “stereh” as we say in my native language. They barely speak and are not enthusiastic at all. Now that’s all fine and dandy if the food was actually done right, but unfortunately, it wasn’t.
The chicken sandwich was good, i will give them that, nice and spicy, however it did give me a bit of acid reflux that i usually don’t get from the Rochester location, but I can’t blame them for that, as I really don’t know if that was just a coincidence. I also got a drink, and when I was going to put ice, I looked at the clear cylinder that dispenses the ice, and there was literally a dirty brown circle around the cylinder, so I’d heavily advise not to use their ice machine, it is NOT like that at the Rochester location. If you go there now, go and check, as I unfortunately did not take a picture of that filth
Since I got the value basket I also got the fries, the fries were crispy, but they gave me like 10 fries for a medium and I usually get loaded with fries. I used to go to this location months ago and it used to be great, I’m not sure what happened because it seems like that same manager is there, but I don’t know even she even really cares anymore about the quality. I wouldn’t even be able to tell the difference between the small and medium fries with these people, I should’ve just got the small at that point, I would’ve saved money and ate the same amount of fries.
My coke was also not good because I couldn’t put ice because of how filthy that ice dispenser was.
Now lastly, I got a custard, and I’ve gotten the devils food cake flavor before, it’s supposed to be chocolate custard, huge brownie pieces, fudge, and chocolate pieces. This one had EXTREMELY tiny pieces, barely any pieces as well. There was also barely any chocolate and NO fudge at all. There was also barely any ice cream, Rochester fills it up to the brim and this location used to as well, but like I said, it seemed like everyone at this location was high and didn’t have a care in the world.
The lady gave me my custard, took my number and left, she didn’t say here you go, didn’t say enjoy, didn’t say anything, what a joke.
This place could only dream of having the enthusiasm and drive of the Rochester location, when you have people who don’t know how to run a business hire anyone that breathes, you have problems like these arise within the business. I get it’s hard to find people with that much enthusiasm at a job probably paying minimum wage, but there’s always going to be people who care about their public image and would rather not come to work high or with colored hair. It’s up to the owner of this location to find it, but I don’t think this owner has the courage or the drive to make this location great like Rochester Hills.
Final note, even if the food was better than Rochester hills location, just seeing the workers at Rochester hills is 100x better than seeing the unhappy emotionless workers that are here, that’s how you keep customers loyal and happy to be there. Take notes. Won’t come at this location again, same level as the Clawson location, junk.
WHY DO NONE OF THE EMPLOYEES SPEAK AT THIS LOCATION. You talk to them and they dont answer. They dont greet you. They dont tell you to enjoy your meal. They dont tell you to have a nice day. All the employees look like they hate working there and are just waiting for their shift to end. I used to come here all the time and decided to come back and it has really gone downhill. Food was alright but they went light with the fries and the custard looked disappointing. One of the employees brought our custard and did not say one word. Just dropped it on the table and walked away. This culvers is not like other locations, and not in a good way. Music was blasting so loud I thought I was at the club. Didnt see anyone cleaning or wiping down tables. And they for sure werent short staffed because they had a bunch of workers in the back and there was barely any customers, and I see why. Overall, wont return to this location and do not recommend.
I only ordered ice cream in the drive-through and had to pull up and wait. ridiculous.
Food is all right. A fraction of a step over typical fast food. What cracks me up is that the veggie burger has more calories than the butter burger deluxe. Explain that one.
Culvers is awesome!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cod Fish Dinner, Frozen Custard
This place used to get the food right every time but lately not so much. My pretzel bites were way overdone in my last order, as you can see in the photo.
Atmosphere: 5
Food: 4
Service: 5
Recommended dishes: Sandwich
Too expensive for me
Atmosphere: 3
Food: 5
Service: 4
Recommended dishes: Fish and Chips
Not bad, if you like fast food.
Atmosphere: 3
Food: 3
Service: 5
The food here is typically good here, and I would choose it over other fast food style places in the area. Sometimes the customer service is poor and the people taking orders are making mistakes or not understanding directions.
Dietary restrictions: Cheddar cheese available instead of American cheese.
Parking: Drive thru line can be very long and busy
Wheelchair accessibility: No. They don't keep both sets of doors unlocked for wheelchair access.
Atmosphere: 4
Food: 4
Service: 3
Restaurantji Recommends
The food is super delicious. The service is great. The restaurant is clean.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Double Culver Deluxe Burger, Custard, Sandwich, Chicken Tenders
I am very disappointed by the quality of food made by this location. I have just moved recently and we have stopped at this Culver's twice now and each time the fries are undercooked, disgustingly. I thought the first time was just because they were rushing as they had a long line and we were waiting quite a long time. So tonight we stop and again the fries were undercooked and it wasn't busy, seems to show it's a normal thing.. not only were the fries undercooked the entire meal to be honest was just.. sad. The soda tasted like it was watered down or something because there is absolutely no dr. Pepper flavor in there at all. I ended up taking 3 sips and just dumping it out because it was just ew. Burger was sad. I will not be coming back to this location. I miss my old Culver's location. When they had a long wait line, you got compensated for it and at the very least my food was good EVERY time. *only thing good from this order was the ice cream. That was delicious*
Atmosphere: 3
Food: 1
Service: 3
Cheese curds outta this world! Burgers and juicy and well cooked. Chicken tenders also hot and juicy and yum. 10/10
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Sandwich, Cheese Curds, Hamburger, Chicken Tenders
Good food, good choices, reasonably priced.
Atmosphere: 4
Food: 5
Service: 5
I recently visited this location to grab something to eat and when I arrived, the drive-through line was pretty long, but I was hungry so I patiently waited, when I place my order. I never got a chance to finish place because whoever was taking my order was rushing so I decided to finish my order when I got to the window and simply asking them to remove the tomatoes from my sandwich. when I got to the window my food was waiting for me and when I asked for the tomatoes to be removed, they asked me could I remove the tomatoes myself. I chuckled a little bit and stated to them that I have a full allergy. They remade my sandwich, but gave me attitude. I will definitely not be returning to this location.
Atmosphere: 1
Food: 1
Service: 1
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