I frequent this Dunkin a lot since it’s right my work and on the way. I don’t know what has happened recently but the service and food has been terrible. They make you wait at the drive thru for minutes before they notice someone is there. I always order ahead, go to the drive thru and it’s almost never ready. Today they had no signs nothing and I go through the drive thru like normal and get to the speaker and notice there’s a van and ladder just parked there and I’m like okay? And the guy on the speaker says drive that is closed only walk in, there’s no sighs nothing so now I have to back out of the drive thru and hope no one is behind me. So I go in and stand at the counter and I’m waiting for the two workers to finish their conversation before even acknowledging I was there and when I tried to speak they kept talking over me. I’m honestly just gonna give my money someplace else. I tried to give them chances since I also work in food but this is just straight up not caring.
Atmosphere: 1
Food: 2
Service: 1
john kopp
The staff was amazing, helped us quickly and gave us extra supplies like creamer, Etc.
Atmosphere: 5
Food: 5
Service: 5
Jasmine Stienke
I have been to this location in several occasions and usually do have a problem that I can not resolve. Not sure if they change management or just a totally crew over within the past year. Order two drinks berry sangria with lemonade and frozen coffee and hash browns. Get to the window to pay no issues associate comes back and tell me they are out of lemonade. Im not a fan of the green tea and coffee makes me sick. I ask for a refund which I was told they don’t do but I didn’t want anything else. Finally they said they could make it and to wait five minutes which is fine. Doesn’t give me us the food and the other drink we have already paid for it just sitting there. Come back after couple minutes and ask if could back the next day which I refused. Finally they said I get a refund like what happen to not doing refunds. Pull off and my hash browns taste off and my frozen coffee for my husband has no flavoring at all. I did get the refund but it was the inconsistencies on what could be done to help a customer that you’ve now inconvenience for almost 10 minutes.
Atmosphere: 2
Food: 1
Service: 1
Lanee Hatten
Great Place
Atmosphere: 5
Food: 5
Service: 5
Eduardo Flores
Worst iced coffee I've ever had in my life
Atmosphere: 2
Food: 1
Service: 3
Jordan
The lady will rush you through the drive thru just to get your order wrong. So rude. I'd try another location.
Cortni Matthews
Best Dunkin Donuts around. I drive 20 minutes to this one and pass 3 on my way here. Nice and good customer service.
Atmosphere: 5
Food: 5
Service: 5
Angel Benner
Fast friendly service from lupika i think I spelled her name wrong. Thanks for making my morning great!
Atmosphere: 5
Food: 5
Service: 5
Alexander Wong
Nice coffee shop, service was quick and my coffee and donuts were fresh and delicious. I am satisfied.
Service is not an issue here. At anytime. Got the order wrong. I didn't need the anxiety
Pia Elliott
I go out of my way to grab my coffee here during the week because the ladies at the drive-thru are so sweet. I get the same drink every time, and it’s always spot on. Plus they hand it over with a smile, which just makes my day. I don’t know all their names, but Nikki is definitely one of my faves!
Atmosphere: 5
Food: 5
Service: 5
Ali h
Terrible
Service: 1
Sea Coast
I waited and waited and waited but no service. They didn’t have the only kind of donut I wanted anyway. They just prioritize the drive through customers so don’t try walking in. After 15 minutes I walked away hungry. I’m trying to start my morning and buy an overpriced egg sandwich but apparently DD doesn’t want/need money. Just another obvious downside of late stage capitalism. I’m just going to buy some carrots from a grocery store I guess. Just a waste of time.
Food: 1
Service: 1
Tota Mohd
Not a yummy, very small sandwichs. Dunkin only for donut and coffee
Drive thru is going to take you 30 mins
Food: 2
Service: 1
I frequent this Dunkin a lot since it’s right my work and on the way. I don’t know what has happened recently but the service and food has been terrible. They make you wait at the drive thru for minutes before they notice someone is there. I always order ahead, go to the drive thru and it’s almost never ready. Today they had no signs nothing and I go through the drive thru like normal and get to the speaker and notice there’s a van and ladder just parked there and I’m like okay? And the guy on the speaker says drive that is closed only walk in, there’s no sighs nothing so now I have to back out of the drive thru and hope no one is behind me. So I go in and stand at the counter and I’m waiting for the two workers to finish their conversation before even acknowledging I was there and when I tried to speak they kept talking over me. I’m honestly just gonna give my money someplace else. I tried to give them chances since I also work in food but this is just straight up not caring.
Atmosphere: 1
Food: 2
Service: 1
The staff was amazing, helped us quickly and gave us extra supplies like creamer, Etc.
Atmosphere: 5
Food: 5
Service: 5
I have been to this location in several occasions and usually do have a problem that I can not resolve. Not sure if they change management or just a totally crew over within the past year. Order two drinks berry sangria with lemonade and frozen coffee and hash browns. Get to the window to pay no issues associate comes back and tell me they are out of lemonade. Im not a fan of the green tea and coffee makes me sick. I ask for a refund which I was told they don’t do but I didn’t want anything else. Finally they said they could make it and to wait five minutes which is fine. Doesn’t give me us the food and the other drink we have already paid for it just sitting there. Come back after couple minutes and ask if could back the next day which I refused. Finally they said I get a refund like what happen to not doing refunds. Pull off and my hash browns taste off and my frozen coffee for my husband has no flavoring at all. I did get the refund but it was the inconsistencies on what could be done to help a customer that you’ve now inconvenience for almost 10 minutes.
Atmosphere: 2
Food: 1
Service: 1
Great Place
Atmosphere: 5
Food: 5
Service: 5
Worst iced coffee I've ever had in my life
Atmosphere: 2
Food: 1
Service: 3
The lady will rush you through the drive thru just to get your order wrong. So rude. I'd try another location.
Best Dunkin Donuts around. I drive 20 minutes to this one and pass 3 on my way here. Nice and good customer service.
Atmosphere: 5
Food: 5
Service: 5
Fast friendly service from lupika i think I spelled her name wrong. Thanks for making my morning great!
Atmosphere: 5
Food: 5
Service: 5
Nice coffee shop, service was quick and my coffee and donuts were fresh and delicious. I am satisfied.
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Service is not an issue here.
At anytime. Got the order wrong. I didn't need the anxiety
I go out of my way to grab my coffee here during the week because the ladies at the drive-thru are so sweet. I get the same drink every time, and it’s always spot on. Plus they hand it over with a smile, which just makes my day. I don’t know all their names, but Nikki is definitely one of my faves!
Atmosphere: 5
Food: 5
Service: 5
Terrible
Service: 1
I waited and waited and waited but no service. They didn’t have the only kind of donut I wanted anyway. They just prioritize the drive through customers so don’t try walking in. After 15 minutes I walked away hungry. I’m trying to start my morning and buy an overpriced egg sandwich but apparently DD doesn’t want/need money. Just another obvious downside of late stage capitalism. I’m just going to buy some carrots from a grocery store I guess. Just a waste of time.
Food: 1
Service: 1
Not a yummy, very small sandwichs. Dunkin only for donut and coffee
Atmosphere: 3
Food: 1
Service: 5
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