Went through drive thru. First time here. Ordered new Toasted Roast Beef and Cheddar sandwich. Received my food in a timely manner. Sandwhich was delicious! Honestly...I love food. Everything was perfectly proportioned. Will be back again!
Atmosphere: 5
Food: 5
Service: 5
Sylina heath
I used the jimmy johns app like I always do to order for our Orientation lunches. I ordered 3 sandwiches, 2 large kickin ranches, and 2 bags of kickin ranch chips. My order was given to an uber driver. Arrived timely. However I receive everything but the chips. And somehow received an additional 2 small cups of kickin ranch. I called and they said they would send the chips. Then I got a call from the uber driver saying that I told them I didn’t receive my food. I called them back, they said they were sending their driver out with them. And when I got them, it was just 1 bag of 2 bags. I’m not calling again. This is absolutely absurd. I get that it’s just a bag of chips, but I was told I’d be receiving 2, I paid for 2 I should have received 2.
Food: 5
Service: 1
Ray Parker
Good food at a fast rate. I had my sub ready in 3 minutes.
Atmosphere: 3
Food: 4
Service: 5
Recommended dishes: Turkey Tom
Becky Kristene
I ordered a turkey sandwich with no tomatoes add onion and cheddar cheese.
I got a Giant 20$ sandwich! I didn’t realize they charged me for the giant and not the Regular.
No onion! And they gave me Provolone instead of cheddar.
I’m back at work and can not go back. It’s still good but NOT EVEN CLOSE TO WHAT I ASKED FOR.
Atmosphere: 3
Food: 3
Service: 3
Katie Braschayko
I usually don't make bad reviews but this is my second bad experience with the drive-through. 1st time- I clearly repeated my order because the lady kept saying it back wrong and I still didn't get my sandwich rung up onto the order. 2nd time- I had to wait too long to receive my order.
Service hasn't been right here for a bit.
Atmosphere: 3
Food: 4
Service: 1
Recommended dishes: Tuna Slim
Kimberly Mackiewicz
I don't know the lady's name that works there but she was there tonight all by herself. I have come through the drive-thru and met her before and she is so wonderful! This lady needs a raise! Please take care of her because she's keeping your business going 🥹❤️
Service: 5
Hunter Harden
Pro tip, don't let employees tell the customer they are wrong and make them repeat their order 10 times.
Atmosphere: 1
Food: 5
Service: 1
Recommended dishes: The Beach Club Sub, Chips
Dan Pickelmann
Im a frequent jimmy johns customer but this location on 12 mile and dequinder isn't very good. The parking lot is so narrow when you park a truck it blocks the whole driveway. Usually when you walk into jj music is on and the atmosphere is up beat, it was silent. There were 2 people a head of me and took 20 mins to make their subs with 2 people working.
Atmosphere: 1
Food: 4
Service: 3
Kai H
Wish I could rate this place zero stars. Anytime I come here there's a problem, so I should've known better today. The sandwiches always look like a drunk person made them. The man in the offputting ski mask at the drive thru needs to stick to a role that doesn't involve direct customer interaction. Arguing with customers because they ask for food that they paid for that wasn't in the bag, is highly aggravating. Also paid $1 for cheese, no cheese to be found....
Telling me you put my bag of chips in the bag, when the bag had no chips in it.....is rude. I shouldn't have to go back and forth with you about my food I paid for. Save yourself the headache and go to the John R location!
Atmosphere: 1
Food: 1
Service: 1
Cedric
Freaky fast??? Sitting here in the drive 25 minutes
I have been waiting in the drive through line for 25 minutes and still haven’t received an order.
Service: 1
Bree S
the food was fine. the service on the other hand was awful. it took my food almost an hour to be delivered (ordered at 6:59pm and recieved at 7:53pm), and the lady who called me from this location was incredibly rude. she did not give her name but it was at 7:25pm tonight (10/28). she implied because there was no tip (even though i did leave one) that nobody was going to pick up my order. not sure why my tip did not show up on her end, or why that even matters. i could have also been tipping in cash for all she knows. she did not give me any further instruction unless i asked. she came off very angry, and when i told her to have a good night she hung up on me. very disappointed by this treatment, as i presume it is because she thought i was not tipping.
Food: 5
Service: 1
A. Rognlie
I would give the food 5 stars because the person making it isn't ever the issue. whoever is the cashier is (this time,the gentleman wearing a mask) has upcharged the order. Last time is was a shorter woman. When I pull around and ask him why the order isn't correct, but the receipt is correct. He said he didn't hear me. On the contrary, if he didn't hear me, it wouldn't have made it onto the receipt. I didn't approach him with any attitude. the fact that the order did not match what I had asked for/ paid for and he had given me attitude the entire time. Interrupting me continuously speaking over me. It's the end of the day man, You're not the only one who works. Not worth it, Wouldn't recommend.
Atmosphere: 1
Food: 3
Service: 1
amy nicolopoulos
Vanessa and Keisha are wonderful!!!!!
Atmosphere: 5
Food: 5
Service: 5
Ken Bryson
Very clean location, with a very friendly and attentive staff. The food is very good as well!
Went through drive thru.
First time here. Ordered new Toasted Roast Beef and Cheddar sandwich. Received my food in a timely manner. Sandwhich was delicious! Honestly...I love food.
Everything was perfectly proportioned. Will be back again!
Atmosphere: 5
Food: 5
Service: 5
I used the jimmy johns app like I always do to order for our Orientation lunches. I ordered 3 sandwiches, 2 large kickin ranches, and 2 bags of kickin ranch chips. My order was given to an uber driver. Arrived timely. However I receive everything but the chips. And somehow received an additional 2 small cups of kickin ranch. I called and they said they would send the chips. Then I got a call from the uber driver saying that I told them I didn’t receive my food. I called them back, they said they were sending their driver out with them. And when I got them, it was just 1 bag of 2 bags. I’m not calling again. This is absolutely absurd. I get that it’s just a bag of chips, but I was told I’d be receiving 2, I paid for 2 I should have received 2.
Food: 5
Service: 1
Good food at a fast rate. I had my sub ready in 3 minutes.
Atmosphere: 3
Food: 4
Service: 5
Recommended dishes: Turkey Tom
I ordered a turkey sandwich with no tomatoes add onion and cheddar cheese.
I got a Giant 20$ sandwich! I didn’t realize they charged me for the giant and not the Regular.
No onion! And they gave me Provolone instead of cheddar.
I’m back at work and can not go back. It’s still good but NOT EVEN CLOSE TO WHAT I ASKED FOR.
Atmosphere: 3
Food: 3
Service: 3
I usually don't make bad reviews but this is my second bad experience with the drive-through.
1st time- I clearly repeated my order because the lady kept saying it back wrong and I still didn't get my sandwich rung up onto the order.
2nd time- I had to wait too long to receive my order.
Service hasn't been right here for a bit.
Atmosphere: 3
Food: 4
Service: 1
Recommended dishes: Tuna Slim
I don't know the lady's name that works there but she was there tonight all by herself. I have come through the drive-thru and met her before and she is so wonderful! This lady needs a raise! Please take care of her because she's keeping your business going 🥹❤️
Service: 5
Pro tip, don't let employees tell the customer they are wrong and make them repeat their order 10 times.
Atmosphere: 1
Food: 5
Service: 1
Recommended dishes: The Beach Club Sub, Chips
Im a frequent jimmy johns customer but this location on 12 mile and dequinder isn't very good. The parking lot is so narrow when you park a truck it blocks the whole driveway. Usually when you walk into jj music is on and the atmosphere is up beat, it was silent. There were 2 people a head of me and took 20 mins to make their subs with 2 people working.
Atmosphere: 1
Food: 4
Service: 3
Wish I could rate this place zero stars. Anytime I come here there's a problem, so I should've known better today. The sandwiches always look like a drunk person made them. The man in the offputting ski mask at the drive thru needs to stick to a role that doesn't involve direct customer interaction. Arguing with customers because they ask for food that they paid for that wasn't in the bag, is highly aggravating. Also paid $1 for cheese, no cheese to be found....
Telling me you put my bag of chips in the bag, when the bag had no chips in it.....is rude. I shouldn't have to go back and forth with you about my food I paid for. Save yourself the headache and go to the John R location!
Atmosphere: 1
Food: 1
Service: 1
Freaky fast??? Sitting here in the drive 25 minutes
Restaurantji Recommends
I have been waiting in the drive through line for 25 minutes and still haven’t received an order.
Service: 1
the food was fine. the service on the other hand was awful. it took my food almost an hour to be delivered (ordered at 6:59pm and recieved at 7:53pm), and the lady who called me from this location was incredibly rude. she did not give her name but it was at 7:25pm tonight (10/28). she implied because there was no tip (even though i did leave one) that nobody was going to pick up my order. not sure why my tip did not show up on her end, or why that even matters. i could have also been tipping in cash for all she knows. she did not give me any further instruction unless i asked. she came off very angry, and when i told her to have a good night she hung up on me. very disappointed by this treatment, as i presume it is because she thought i was not tipping.
Food: 5
Service: 1
I would give the food 5 stars because the person making it isn't ever the issue. whoever is the cashier is (this time,the gentleman wearing a mask) has upcharged the order. Last time is was a shorter woman.
When I pull around and ask him why the order isn't correct, but the receipt is correct. He said he didn't hear me.
On the contrary, if he didn't hear me, it wouldn't have made it onto the receipt.
I didn't approach him with any attitude. the fact that the order did not match what I had asked for/ paid for and he had given me attitude the entire time. Interrupting me continuously speaking over me. It's the end of the day man, You're not the only one who works.
Not worth it, Wouldn't recommend.
Atmosphere: 1
Food: 3
Service: 1
Vanessa and Keisha are wonderful!!!!!
Atmosphere: 5
Food: 5
Service: 5
Very clean location, with a very friendly and attentive staff. The food is very good as well!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chocolate Chip Cookie, Chips, Wrap
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