I go every morning, before work. The girls are wonderful they know my order by heart. And are so friendly. I usually get bacon egg bites, and black ice tea.
Atmosphere: 5
Food: 5
Service: 5
Rachel Baranowski
The worst. Placed a mobile order before I got there and watched two different people come in after I arrived and leave before me. Asked the woman how long it would be and she was rude. Got my coffee and it tasted like gingerbread milk. I stopped here to try to make my last work day before the holidays a good one just to be treated like an inconvenience.
Service: 1
Jaime
Drink was good, service was a bit short and condescending by order taker and barista serving drinks making the atmosphere of this place a bit awkward to enjoy. This was on Tuesday, Nov. 25th around 10 am. There are plenty of local coffee shops and other Starbucks around to support that treat customers better, no need to spend money somewhere you feel unwanted and a bother.
Atmosphere: 2
Food: 4
Service: 2
John Galt
Horrible experience, I ordered ahead because I was in a hurry but turns out mobile orders and in store orders are very low priority for them. Then after waiting ten minutes for my mobile app order I find the drive thru line wraps around the entire parking lot and no drive thru car will let you out. They literally trap you in the parking lot. Also, metro Detroit drivers are horrible people. Maybe it’s not just the drivers. This is not a friendly Midwest American metro area anymore. I want to move, or travel back in time to when there was friendly American culture.
Atmosphere: 1
Food: 1
Service: 1
Emmy Anders
come here almost every week and they are consistently messing up orders. Also, take incredibly long time to make orders. only had bad experiences from this starbucks. DO NOT GO!
Atmosphere: 3
Food: 1
Service: 1
Dydee Q
Not crazy about the baked goods, but the latte is great. I pay over $7.00 for it because your employees deserve to be paid what they're worth.
Atmosphere: 4
Food: 2
Service: 5
Rachel Dorton
They all know me by name!!! And my drink
Food: 4
Service: 5
Joe Freeman
Says open yet the guy said they close at 7pm till next Monday then open till 9pm but it's 7:35pm now. They always making up there own time and drive thru
Atmosphere: 1
Food: 1
Service: 1
Tara Lynn
I frequently order iced americanos through door dash, and more times than not, the drink arrives warm to the touch with the ice completely melted. Lately, it’s been happening more times than not. While I can pop the drink into the fridge and/or add my own ice, i shouldn’t have to. That’s the point of ordering an iced drink. Besides that, once I have cooled it, it tastes watered down due to the melted ice.
It saddens me to see so many bad reviews because this location is one of my favorite go-to places. I used to go to the Troy location but didn't feel the vibe the way I do here. I have always had a great experience with my order but I also sit at the Cafe and have watched the staff engaged in exceptional customer service should an order go wrong. I am typically here on Saturday or Sunday mornings and the staff during these shift hours are awesome. They are SO busy but still so professional and courteous.
Lastly, Starbucks is still one of the few places that appreciate and encourage the culture of community and gathering through investment in their coffee shops with a nice ambience and seating- most other coffee chains are only doing drive-through (because you know, covid). Starbucks also trumps in specialty drinks. Recently, they are even doing free coffee refills if you complete your drink at the store. I almost always get a drink when I visit here but people can still sit and enjoy time at the store without ordering.
I realize I totally sound like a Starbucks spokesperson but I am NOT. Just a fan. Keep up the good work.
Atmosphere: 5
Service: 5
Judy Stafford
If you haven't ordered the egg white bites and you like healthier eating they are delicious! 3 and a package instead of two.
Atmosphere: 5
Food: 5
Service: 5
dorothy shader
I order drinks often, door dash and uber eats get my drinks from here. They are frequently messing up my choice of milk, wrong ingredients in the drinks, send no straws and today I called the store to make sure my order is correct. Ordered iced cherry chai and regular iced chai. I get 2 regular iced chai's. One with whipped cream, cinnamon the other without. The barista obviously knew the order was wrong and sent it anyway. No whipped cream, cinnamon on second drink because they knew it was a regular iced chai instead of cherry. Cherry has pink, cherry cold foam on top. Incompetent staff, they tell you to call delivery service for credit. I rely on the delivery services snd when they mess up my orders, I'm stuck with credits instead of drinks. No cherry, chai. Why?? Two different drinks shouldn't be so complicated. I believe this is a corporate store. No problems with the Franchise stores.
I go every morning, before work. The girls are wonderful they know my order by heart. And are so friendly. I usually get bacon egg bites, and black ice tea.
Atmosphere: 5
Food: 5
Service: 5
The worst. Placed a mobile order before I got there and watched two different people come in after I arrived and leave before me. Asked the woman how long it would be and she was rude. Got my coffee and it tasted like gingerbread milk. I stopped here to try to make my last work day before the holidays a good one just to be treated like an inconvenience.
Service: 1
Drink was good, service was a bit short and condescending by order taker and barista serving drinks making the atmosphere of this place a bit awkward to enjoy. This was on Tuesday, Nov. 25th around 10 am. There are plenty of local coffee shops and other Starbucks around to support that treat customers better, no need to spend money somewhere you feel unwanted and a bother.
Atmosphere: 2
Food: 4
Service: 2
Horrible experience, I ordered ahead because I was in a hurry but turns out mobile orders and in store orders are very low priority for them. Then after waiting ten minutes for my mobile app order I find the drive thru line wraps around the entire parking lot and no drive thru car will let you out. They literally trap you in the parking lot. Also, metro Detroit drivers are horrible people. Maybe it’s not just the drivers. This is not a friendly Midwest American metro area anymore. I want to move, or travel back in time to when there was friendly American culture.
Atmosphere: 1
Food: 1
Service: 1
come here almost every week and they are consistently messing up orders. Also, take incredibly long time to make orders. only had bad experiences from this starbucks. DO NOT GO!
Atmosphere: 3
Food: 1
Service: 1
Not crazy about the baked goods, but the latte is great.
I pay over $7.00 for it because your employees deserve to be paid what they're worth.
Atmosphere: 4
Food: 2
Service: 5
They all know me by name!!! And my drink
Food: 4
Service: 5
Says open yet the guy said they close at 7pm till next Monday then open till 9pm but it's 7:35pm now. They always making up there own time and drive thru
Atmosphere: 1
Food: 1
Service: 1
I frequently order iced americanos through door dash, and more times than not, the drink arrives warm to the touch with the ice completely melted. Lately, it’s been happening more times than not. While I can pop the drink into the fridge and/or add my own ice, i shouldn’t have to. That’s the point of ordering an iced drink. Besides that, once I have cooled it, it tastes watered down due to the melted ice.
A really nice crew working their
Atmosphere: 4
Food: 4
Service: 5
Restaurantji Recommends
poor customer service
terrible drinks
Atmosphere: 1
Food: 1
Service: 1
Incorrect hours posted. Very disappointing
It saddens me to see so many bad reviews because this location is one of my favorite go-to places. I used to go to the Troy location but didn't feel the vibe the way I do here. I have always had a great experience with my order but I also sit at the Cafe and have watched the staff engaged in exceptional customer service should an order go wrong. I am typically here on Saturday or Sunday mornings and the staff during these shift hours are awesome. They are SO busy but still so professional and courteous.
Lastly, Starbucks is still one of the few places that appreciate and encourage the culture of community and gathering through investment in their coffee shops with a nice ambience and seating- most other coffee chains are only doing drive-through (because you know, covid). Starbucks also trumps in specialty drinks. Recently, they are even doing free coffee refills if you complete your drink at the store. I almost always get a drink when I visit here but people can still sit and enjoy time at the store without ordering.
I realize I totally sound like a Starbucks spokesperson but I am NOT. Just a fan. Keep up the good work.
Atmosphere: 5
Service: 5
If you haven't ordered the egg white bites and you like healthier eating they are delicious! 3 and a package instead of two.
Atmosphere: 5
Food: 5
Service: 5
I order drinks often, door dash and uber eats get my drinks from here. They are frequently messing up my choice of milk, wrong ingredients in the drinks, send no straws and today I called the store to make sure my order is correct. Ordered iced cherry chai and regular iced chai. I get 2 regular iced chai's. One with whipped cream, cinnamon the other without. The barista obviously knew the order was wrong and sent it anyway. No whipped cream, cinnamon on second drink because they knew it was a regular iced chai instead of cherry. Cherry has pink, cherry cold foam on top. Incompetent staff, they tell you to call delivery service for credit. I rely on the delivery services snd when they mess up my orders, I'm stuck with credits instead of drinks. No cherry, chai. Why?? Two different drinks shouldn't be so complicated. I believe this is a corporate store. No problems with the Franchise stores.
Loading...