Says open yet the guy said they close at 7pm till next Monday then open till 9pm but it's 7:35pm now. They always making up there own time and drive thru
Atmosphere: 1
Food: 1
Service: 1
Tara Lynn
I frequently order iced americanos through door dash, and more times than not, the drink arrives warm to the touch with the ice completely melted. Lately, it’s been happening more times than not. While I can pop the drink into the fridge and/or add my own ice, i shouldn’t have to. That’s the point of ordering an iced drink. Besides that, once I have cooled it, it tastes watered down due to the melted ice.
Roosevelt Taggart
A really nice crew working their
Atmosphere: 4
Food: 4
Service: 5
Anh Truong
poor customer service terrible drinks
Atmosphere: 1
Food: 1
Service: 1
Emilee Lord
Incorrect hours posted. Very disappointing
Divya Kamath
It saddens me to see so many bad reviews because this location is one of my favorite go-to places. I used to go to the Troy location but didn't feel the vibe the way I do here. I have always had a great experience with my order but I also sit at the Cafe and have watched the staff engaged in exceptional customer service should an order go wrong. I am typically here on Saturday or Sunday mornings and the staff during these shift hours are awesome. They are SO busy but still so professional and courteous.
Lastly, Starbucks is still one of the few places that appreciate and encourage the culture of community and gathering through investment in their coffee shops with a nice ambience and seating- most other coffee chains are only doing drive-through (because you know, covid). Starbucks also trumps in specialty drinks. Recently, they are even doing free coffee refills if you complete your drink at the store. I almost always get a drink when I visit here but people can still sit and enjoy time at the store without ordering.
I realize I totally sound like a Starbucks spokesperson but I am NOT. Just a fan. Keep up the good work.
Atmosphere: 5
Service: 5
Judy Stafford
If you haven't ordered the egg white bites and you like healthier eating they are delicious! 3 and a package instead of two.
Atmosphere: 5
Food: 5
Service: 5
dorothy shader
I order drinks often, door dash and uber eats get my drinks from here. They are frequently messing up my choice of milk, wrong ingredients in the drinks, send no straws and today I called the store to make sure my order is correct. Ordered iced cherry chai and regular iced chai. I get 2 regular iced chai's. One with whipped cream, cinnamon the other without. The barista obviously knew the order was wrong and sent it anyway. No whipped cream, cinnamon on second drink because they knew it was a regular iced chai instead of cherry. Cherry has pink, cherry cold foam on top. Incompetent staff, they tell you to call delivery service for credit. I rely on the delivery services snd when they mess up my orders, I'm stuck with credits instead of drinks. No cherry, chai. Why?? Two different drinks shouldn't be so complicated. I believe this is a corporate store. No problems with the Franchise stores.
You don’t talk disrespectful about your customers while your customers are in the building. Have people orders ready and they won’t crowed around the counter. That’s extremely unprofessional! The young lady (Gray sweat shirt and black pants 3-22 went back and forth with me about how it’s okay and fine for the staff to talk about people in front of them. Walked away saying “I can’t hear anything that you’re saying”. I let her know. Someone in here could be secret shopper and the way you handled that situation was EXTREMELY unprofessional! She needs to not be in the front if you “don’t care” about what people say! I am extremely disappointed in the service.
Atmosphere: 1
Service: 1
Ravion Reneé
I DoorDashed A caramel ribbon crunch Frappuccino with a breakfast sandwich and I tried to call because I didn’t want coffee in it and they removed the option for the cream version of the Frappuccino from their menu. After a short conversation with the barista, she went ahead and made the Frappuccino as I wanted it, even though it was not on the menu. I don’t usually do reviews, but I wanted to make sure that I came on here and left one because I genuinely appreciated that. **Side note: please bring the caramel ribbon crunch cream Frappuccino back ASAP <3
Food: 5
Service: 5
Shelly Kremhelmer
I pulled up to the counter, an older man was working, but was not at the window yet, and I just mentioned I had a mobile order. And all he could say is "yeah?" Acted like I was expecting something because he never said "I'll be right with you" or anything. Just kept looking at me and again said "yeah, ok?" I must have bothered him as he was not at the window yet and he must have thought I was demanding something but I was not. That's how he treated me. But at the same time if I ordered a mobile order why is he going to make me wait? It's already been sitting there. Just absolutely no response as far as customer service. Rude!!
Atmosphere: 4
Food: 3
Service: 1
Christina Hills
Medicine Ball is the best when you're under the weather!
Atmosphere: 5
Food: 5
Service: 5
Claudia Bokuniewicz-Hanna
Pleasant staff, coffee done RIGHT! Long lines, but rapid results.
Says open yet the guy said they close at 7pm till next Monday then open till 9pm but it's 7:35pm now. They always making up there own time and drive thru
Atmosphere: 1
Food: 1
Service: 1
I frequently order iced americanos through door dash, and more times than not, the drink arrives warm to the touch with the ice completely melted. Lately, it’s been happening more times than not. While I can pop the drink into the fridge and/or add my own ice, i shouldn’t have to. That’s the point of ordering an iced drink. Besides that, once I have cooled it, it tastes watered down due to the melted ice.
A really nice crew working their
Atmosphere: 4
Food: 4
Service: 5
poor customer service
terrible drinks
Atmosphere: 1
Food: 1
Service: 1
Incorrect hours posted. Very disappointing
It saddens me to see so many bad reviews because this location is one of my favorite go-to places. I used to go to the Troy location but didn't feel the vibe the way I do here. I have always had a great experience with my order but I also sit at the Cafe and have watched the staff engaged in exceptional customer service should an order go wrong. I am typically here on Saturday or Sunday mornings and the staff during these shift hours are awesome. They are SO busy but still so professional and courteous.
Lastly, Starbucks is still one of the few places that appreciate and encourage the culture of community and gathering through investment in their coffee shops with a nice ambience and seating- most other coffee chains are only doing drive-through (because you know, covid). Starbucks also trumps in specialty drinks. Recently, they are even doing free coffee refills if you complete your drink at the store. I almost always get a drink when I visit here but people can still sit and enjoy time at the store without ordering.
I realize I totally sound like a Starbucks spokesperson but I am NOT. Just a fan. Keep up the good work.
Atmosphere: 5
Service: 5
If you haven't ordered the egg white bites and you like healthier eating they are delicious! 3 and a package instead of two.
Atmosphere: 5
Food: 5
Service: 5
I order drinks often, door dash and uber eats get my drinks from here. They are frequently messing up my choice of milk, wrong ingredients in the drinks, send no straws and today I called the store to make sure my order is correct. Ordered iced cherry chai and regular iced chai. I get 2 regular iced chai's. One with whipped cream, cinnamon the other without. The barista obviously knew the order was wrong and sent it anyway. No whipped cream, cinnamon on second drink because they knew it was a regular iced chai instead of cherry. Cherry has pink, cherry cold foam on top. Incompetent staff, they tell you to call delivery service for credit. I rely on the delivery services snd when they mess up my orders, I'm stuck with credits instead of drinks. No cherry, chai. Why?? Two different drinks shouldn't be so complicated. I believe this is a corporate store. No problems with the Franchise stores.
Their service is little bit slow
Atmosphere: 3
Food: 3
Service: 3
Ok. Over price
Atmosphere: 3
Food: 4
Service: 3
Restaurantji Recommends
You don’t talk disrespectful about your customers while your customers are in the building. Have people orders ready and they won’t crowed around the counter. That’s extremely unprofessional! The young lady (Gray sweat shirt and black pants 3-22 went back and forth with me about how it’s okay and fine for the staff to talk about people in front of them. Walked away saying “I can’t hear anything that you’re saying”. I let her know. Someone in here could be secret shopper and the way you handled that situation was EXTREMELY unprofessional! She needs to not be in the front if you “don’t care” about what people say! I am extremely disappointed in the service.
Atmosphere: 1
Service: 1
I DoorDashed A caramel ribbon crunch Frappuccino with a breakfast sandwich and I tried to call because I didn’t want coffee in it and they removed the option for the cream version of the Frappuccino from their menu. After a short conversation with the barista, she went ahead and made the Frappuccino as I wanted it, even though it was not on the menu. I don’t usually do reviews, but I wanted to make sure that I came on here and left one because I genuinely appreciated that. **Side note: please bring the caramel ribbon crunch cream Frappuccino back ASAP <3
Food: 5
Service: 5
I pulled up to the counter, an older man was working, but was not at the window yet, and I just mentioned I had a mobile order. And all he could say is "yeah?" Acted like I was expecting something because he never said "I'll be right with you" or anything. Just kept looking at me and again said "yeah, ok?" I must have bothered him as he was not at the window yet and he must have thought I was demanding something but I was not. That's how he treated me. But at the same time if I ordered a mobile order why is he going to make me wait? It's already been sitting there. Just absolutely no response as far as customer service. Rude!!
Atmosphere: 4
Food: 3
Service: 1
Medicine Ball is the best when you're under the weather!
Atmosphere: 5
Food: 5
Service: 5
Pleasant staff, coffee done RIGHT! Long lines, but rapid results.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Bacon Gouda & Egg Breakfast Sandwich, Turkey Bacon Cheddar & Egg White Sandwich
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