I ordered to dine-in. I literally watched 3 employees go outside (1 to smoke, 1 to vape & the other stood around). They ALL returned and 1 immediately started bagging food orders. I know for certian that the one who started bagging food didn't wash their hands. I didn't see the other 2 because they proceeded behind where I could see. I couldn't finish my food after witnessing this! This is concerning and unsanitary!
Atmosphere: 1
Service: 1
Jamie Hall
Food is trash!!! Girl ant the window was very rude, bad attitude & didn’t give me everything I asked for. Everything tasted like it was cooked in the same old grease. Everything was cold and hard. Cookie tasted like it was zapped in the microwave. It was wet and soft from the bag it was in. Disgusting and in the trash were it belongs.Definitely a waste of money. Definitely will not be back. Thanks for ruining my lunch break.
Food: 1
Service: 1
Steve Valmassoi
Very nice. Order & go. Everything was good 🤗
Atmosphere: 5
Food: 5
Service: 5
tom healey
Decent food.
Cindy Selden
I order 11 kid meals and only receives just the sandwichs no frys no water no toy last i new all that came with and worker was very rude
Aaron Brown
Mmmm yummy mozz sticks and potato cakes. 😋
Lance Bateman
Went through the drive through about 10:15 on a Sunday(they close at 11) and ordered 2 fish sandwiches, 2 mint shakes and a large curly fry. They informed me that it would be about a 5min wait for some fresh fish and asked if that would be alright. Yep. No problem. Paid at the window, good service there. They asked me to pull up while I waited on the food. No worries. Waited maybe 5 mins and the food showed up. Drive the less than half mile home to eat. Tried a fry. Terrible. They must have scraped together the last of the fries that had been sitting there for an hour. We could hardly eat them they were so hard. I called them up to let them know if they ask someone to wait for fresh fish, they might want to give them fresh fries as well. I wasn't looking for any compensation. Really just wanted to make that suggestion. Apparently that's all I was to do. I'd like to think it was a phone issue but the line went dead like they hung up.
Sarah Lawrence
Litterally always get our food wrong. Not a special order or anything. Haven't been here in a year because of this exact issue. Tried to get the seasonal gobbler today, got home and it's not either of their advertised turkey sandwiches. It was a plain turkey sandwich, no cheese no seasoning no bacon no onion straws. It wasn't the gobbler nor the club. So disappointed. As usual this isn't what I ordered. 😔
Atmosphere: 3
Food: 2
Service: 2
Janine Snyder
Food was not as good as it usually is. But it was edible.
Atmosphere: 5
Food: 3
Service: 5
Recommended dishes: Roast Beef
Travis Alden
I pass through Mason weekly almost and I usually stop here for food. Food is expect, service is fast and friendly.
While the staff was very friendly! The restaurant it's self was not clean. And there was a horrible smell coming from within the restaurant, not sure what that was about. Made me so sick I could barely eat the food. On the postive side, The food was hot and they were quick to make it!
Atmosphere: 1
Food: 2
Service: 3
Mimi Yaw
The restaurant was clean. The food was hot and good. We found the jalapeno poppers a little bit spicy!
Undependable and always understaffed. Far too often tell you to sit in wait in the parking lot for your order to come. Straight out lie to you on how long it will be. Too bad decent product decent people
Service: 1
J.
The worst Arby's location ever. Will not return. Lazy staff just playing on their phones with crazy wait times.
I ordered to dine-in. I literally watched 3 employees go outside (1 to smoke, 1 to vape & the other stood around). They ALL returned and 1 immediately started bagging food orders. I know for certian that the one who started bagging food didn't wash their hands. I didn't see the other 2 because they proceeded behind where I could see. I couldn't finish my food after witnessing this! This is concerning and unsanitary!
Atmosphere: 1
Service: 1
Food is trash!!! Girl ant the window was very rude, bad attitude & didn’t give me everything I asked for. Everything tasted like it was cooked in the same old grease. Everything was cold and hard. Cookie tasted like it was zapped in the microwave. It was wet and soft from the bag it was in. Disgusting and in the trash were it belongs.Definitely a waste of money. Definitely will not be back. Thanks for ruining my lunch break.
Food: 1
Service: 1
Very nice. Order & go.
Everything was good 🤗
Atmosphere: 5
Food: 5
Service: 5
Decent food.
I order 11 kid meals and only receives just the sandwichs no frys no water no toy last i new all that came with and worker was very rude
Mmmm yummy mozz sticks and potato cakes. 😋
Went through the drive through about 10:15 on a Sunday(they close at 11) and ordered 2 fish sandwiches, 2 mint shakes and a large curly fry. They informed me that it would be about a 5min wait for some fresh fish and asked if that would be alright. Yep. No problem.
Paid at the window, good service there. They asked me to pull up while I waited on the food. No worries.
Waited maybe 5 mins and the food showed up. Drive the less than half mile home to eat. Tried a fry. Terrible. They must have scraped together the last of the fries that had been sitting there for an hour. We could hardly eat them they were so hard.
I called them up to let them know if they ask someone to wait for fresh fish, they might want to give them fresh fries as well. I wasn't looking for any compensation. Really just wanted to make that suggestion. Apparently that's all I was to do.
I'd like to think it was a phone issue but the line went dead like they hung up.
Litterally always get our food wrong. Not a special order or anything. Haven't been here in a year because of this exact issue. Tried to get the seasonal gobbler today, got home and it's not either of their advertised turkey sandwiches. It was a plain turkey sandwich, no cheese no seasoning no bacon no onion straws. It wasn't the gobbler nor the club. So disappointed. As usual this isn't what I ordered. 😔
Atmosphere: 3
Food: 2
Service: 2
Food was not as good as it usually is. But it was edible.
Atmosphere: 5
Food: 3
Service: 5
Recommended dishes: Roast Beef
I pass through Mason weekly almost and I usually stop here for food. Food is expect, service is fast and friendly.
Atmosphere: 4
Food: 5
Service: 5
Restaurantji Recommends
While the staff was very friendly! The restaurant it's self was not clean. And there was a horrible smell coming from within the restaurant, not sure what that was about. Made me so sick I could barely eat the food. On the postive side, The food was hot and they were quick to make it!
Atmosphere: 1
Food: 2
Service: 3
The restaurant was clean. The food was hot and good. We found the jalapeno poppers a little bit spicy!
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Greek Gyro, Roast Beef, Double Roast Beef
Undependable and always understaffed. Far too often tell you to sit in wait in the parking lot for your order to come. Straight out lie to you on how long it will be. Too bad decent product decent people
Service: 1
The worst Arby's location ever. Will not return. Lazy staff just playing on their phones with crazy wait times.
Atmosphere: 1
Food: 1
Service: 1
Good food and service
Atmosphere: 4
Food: 5
Service: 5
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