Not the first time but definitely the last. I won’t be going back. Waited over 10 minutes for a plain black coffee that never came. It was only when I asked for a refund that they wanted to pour it. Black plain coffee should be served immediately. Not be waiting in a line of 20 more complicated drinks and food. It takes seconds. This time the cashier blamed another customer for taking my coffee. THEY GIVE NO NAMES, order number ITS A FREE FOR ALL apparently. But in this case IT WAS NEVER SERVED. Get your act together.
Nicole Jarvis
Okay so, Bell and Lainey, They are so beyond sweet, I was having a rough day and told them to please make my drink with extra love and they had given me their shift drink. They made my whole day with literally just an act of kindness. Thank you again so much🥺🩷
Zoey Brookland
My best friend and I go here all the time, usually my mocktail is pretty complicated because i’m picky (sorry) but they’re always so sweet, make the drinks right and genuinely deserve the world. Love it here and appreciate the patience they have
Joshua Stevens
I try not to give local businesses negative reviews. But the service we experienced this morning was absolutely unreal. Completely unprofessional and downright immature.
The vehicle ahead of us waited for what seemed like forever at the drive thru speaker. No employees acknowledged them. After several minutes they just pulled ahead.
When it was our turn to order, again the speaker was just silent. We waited easily 5+ minutes. Not a word was spoken to us - no polite “we will be right with you” or anything. Like the vehicle ahead of us, we had to assume their speaker was just not working.
So we pulled to the window and explained that situation, and they took our order there. And you’d think it would end there.
But after a couple minutes, rather than returning with our order, an employee childishly rips open their drive thru window and starts berating us about their speaker! I couldn’t believe it! I explained how two separate vehicles waited there without being acknowledged, so of course we’d assume it isn’t working. She yelled about it being our fault and we need to do this and that.
I was stunned.
She eventually stopped her tirade to do other business. But then she came back again to continue the argument! I’ve never seen anything like it. Other staff were pretty busy, but instead of helping them her highest priority was returning to the window to be rude and nasty to customers.
At this point I just demanded a refund. I won’t be spoken to that way.
The employee had to ask for help to issue the refund, which tells me there must be a manager around and they’re seemingly OK with this person unnecessarily drumming up drama with customers.
The employee who issued our refund was kind and polite, and told us in just a moment she would be back with the receipt.
As we waited, the original employee came back a third time and started yelling at us again! I could not believe this was happening.
I explained the other employee was getting our receipt, and she rudely snatched one off the register and handed it to us.
In all my years, I have never seen anything like this.
Previous reviews make it clear this is not a one-off situation and others have ran into this outrageously disrespectful employee.
I just wanted a drink, not drama. But it looks like this location only serves the latter.
Gvon Beard
Tonight I came in to get a drink. I'm not from Mason but I was passing through. I stopped in for my favoritedrink. . On top of getting my favorite drink I was greeted with the most pleasant staff. Max and Lauren were so kind to my daughter and i. The customer service they provided was honestly what I wish i could encounter everywhere. They were both kind beyond normal. Today was a bad for me. They made my day so much better. Honestly, if everyone could encounter a Max or Lauren on a bad their day would be a whole lot nicer. Thanks Max and Lauren. You gave me a reason to smile. I hope you are both blessed in life.
Joe C
Not bad but also not great. The staff seems unhappy. And usually slow.
Shayna
Jamie is super awesome and sweet!!!! The team makes drinks fast and tasty!!!
Bruce
Mason is THE Worst customer service of all area Biggby locations. Rude. Condescending. Strange assumptions (“all americanos come with milk added”). Won’t accept local coupons sold as mason fundraisers. Avoid this location.
I always feel like I’m asking too much when I ask for extra cream cheese. It never misses at this location. EXTRA MEANS EXTRA. Or just throw a side of cream cheese in peoples bags. I don’t really understand…WE literally pay more…
Atmosphere: 4
Food: 2
Service: 3
stan smith
Ok. $8 for a killer pumpkin spice latte . I wasn't even mad about it 😂🤣 I never pay for bougie coffee but had 2 try it . Was very good
Atmosphere: 5
Food: 5
Service: 5
Pam Hawkins
I keep seeing ads for the peppermint stick capacino, had to try it. What I got looked nothing like the ad. Just a plain capacino with slight taste of peppermint. That was it. Very disappointed.
Kristina Cole
Order 3 drinks today 2 peppermint sticks and a sugar cookie latte, the was no peppermint flavor added and no crushed peppermint on the drink. The drive thu lady even asked the employee if he was okay, clearly needs more training, will not return sticking with Starbucks, at least you can test the flavors in their coffees
Atmosphere: 2
Service: 2
Matt Spiewla
Fastest drive-thru experience I’ve ever had. The crew did justice to the pumpkin cold brew 👌
Not the first time but definitely the last. I won’t be going back. Waited over 10 minutes for a plain black coffee that never came. It was only when I asked for a refund that they wanted to pour it. Black plain coffee should be served immediately. Not be waiting in a line of 20 more complicated drinks and food. It takes seconds. This time the cashier blamed another customer for taking my coffee. THEY GIVE NO NAMES, order number ITS A FREE FOR ALL apparently. But in this case IT WAS NEVER SERVED.
Get your act together.
Okay so, Bell and Lainey, They are so beyond sweet, I was having a rough day and told them to please make my drink with extra love and they had given me their shift drink. They made my whole day with literally just an act of kindness. Thank you again so much🥺🩷
My best friend and I go here all the time, usually my mocktail is pretty complicated because i’m picky (sorry) but they’re always so sweet, make the drinks right and genuinely deserve the world. Love it here and appreciate the patience they have
I try not to give local businesses negative reviews. But the service we experienced this morning was absolutely unreal. Completely unprofessional and downright immature.
The vehicle ahead of us waited for what seemed like forever at the drive thru speaker. No employees acknowledged them. After several minutes they just pulled ahead.
When it was our turn to order, again the speaker was just silent. We waited easily 5+ minutes. Not a word was spoken to us - no polite “we will be right with you” or anything. Like the vehicle ahead of us, we had to assume their speaker was just not working.
So we pulled to the window and explained that situation, and they took our order there. And you’d think it would end there.
But after a couple minutes, rather than returning with our order, an employee childishly rips open their drive thru window and starts berating us about their speaker! I couldn’t believe it! I explained how two separate vehicles waited there without being acknowledged, so of course we’d assume it isn’t working. She yelled about it being our fault and we need to do this and that.
I was stunned.
She eventually stopped her tirade to do other business. But then she came back again to continue the argument! I’ve never seen anything like it. Other staff were pretty busy, but instead of helping them her highest priority was returning to the window to be rude and nasty to customers.
At this point I just demanded a refund. I won’t be spoken to that way.
The employee had to ask for help to issue the refund, which tells me there must be a manager around and they’re seemingly OK with this person unnecessarily drumming up drama with customers.
The employee who issued our refund was kind and polite, and told us in just a moment she would be back with the receipt.
As we waited, the original employee came back a third time and started yelling at us again! I could not believe this was happening.
I explained the other employee was getting our receipt, and she rudely snatched one off the register and handed it to us.
In all my years, I have never seen anything like this.
Previous reviews make it clear this is not a one-off situation and others have ran into this outrageously disrespectful employee.
I just wanted a drink, not drama. But it looks like this location only serves the latter.
Tonight I came in to get a drink. I'm not from Mason but I was passing through. I stopped in for my favoritedrink. . On top of getting my favorite drink I was greeted with the most pleasant staff. Max and Lauren were so kind to my daughter and i. The customer service they provided was honestly what I wish i could encounter everywhere. They were both kind beyond normal. Today was a bad for me. They made my day so much better. Honestly, if everyone could encounter a Max or Lauren on a bad their day would be a whole lot nicer. Thanks Max and Lauren. You gave me a reason to smile. I hope you are both blessed in life.
Not bad but also not great. The staff
seems unhappy. And usually slow.
Jamie is super awesome and sweet!!!! The team makes drinks fast and tasty!!!
Mason is THE Worst customer service of all area Biggby locations. Rude. Condescending. Strange assumptions (“all americanos come with milk added”). Won’t accept local coupons sold as mason fundraisers. Avoid this location.
Atmosphere: 3
Food: 5
Service: 1
Always polite staff and great service
Atmosphere: 5
Food: 5
Service: 5
Nice Bigby not usually too busy
Atmosphere: 4
Food: 4
Service: 4
Restaurantji Recommends
I always feel like I’m asking too much when I ask for extra cream cheese. It never misses at this location. EXTRA MEANS EXTRA. Or just throw a side of cream cheese in peoples bags. I don’t really understand…WE literally pay more…
Atmosphere: 4
Food: 2
Service: 3
Ok. $8 for a killer pumpkin spice latte . I wasn't even mad about it 😂🤣
I never pay for bougie coffee but had 2 try it . Was very good
Atmosphere: 5
Food: 5
Service: 5
I keep seeing ads for the peppermint stick capacino, had to try it. What I got looked nothing like the ad. Just a plain capacino with slight taste of peppermint. That was it. Very disappointed.
Order 3 drinks today 2 peppermint sticks and a sugar cookie latte, the was no peppermint flavor added and no crushed peppermint on the drink. The drive thu lady even asked the employee if he was okay, clearly needs more training, will not return sticking with Starbucks, at least you can test the flavors in their coffees
Atmosphere: 2
Service: 2
Fastest drive-thru experience I’ve ever had. The crew did justice to the pumpkin cold brew 👌
Atmosphere: 4
Food: 4
Service: 5
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