Arby's as a rule is generally perty good. This one, however, needs some training in time management and customer service. It appeared that they were overwhelmed by the drive up window and sacrificed serving inside customers. There also was contention between employees who argued about how orders were put together and delevered to the cystomer. This could have been a bad day for this location, but if someone else has had similar experiences, then I would shy away from this one IMHO
I walked in the building to pick up an order I placed myself in the app. As soon as I walk in two ladies just kind of glare at me. Not a hello, not one can I help you. A couple minutes later, they gave me my food and I said thank you. The lady that handed it to me was silent. I don’t expect a red carpet when I walk in the door, but at least say something to me.
Atmosphere: 1
Food: 5
Service: 1
James Postman
Very poor serviceDisrespectfulManagement ArgumentativeUnprofessionalNo Greeting or Thank You
Atmosphere: 3
Food: 5
Service: 1
Recommended dishes: Roast Beef
Alyssa Carros
Waited in like for 20 minutes just to be told they were only doing Doordash orders. Then had to wait in line another 20 minutes due to being trapped in the drive thru. I get being short staffed, but close the drive thru down then to let people know.
Atmosphere: 1
Food: 1
Service: 1
Cat Sliverio
Not the first tome last week they were closed as well they suck so bad they had 7 or more ppl working and they close the inside while the management should be fired they all are dumb ! Dont waste your money or time here they are never open inside anymore why even have a building they suck they are slow and very rude. This location should be knocked down no point to it anymoreWhen you order online i dont want to be in the drive thur waiting for my damn order... Smh hate this one so much!!! Would give neg. StarsStuck in the dumb drive thur for a order that has probably been done this place should be closed......!!
Atmosphere: 1
Food: 1
Service: 1
Grey Wolf
Upon entering the establishment - the floors and tables were dirty - floors looked like they haven't been swept in a few days - there was no heat in the restroom as it was icy cold in there - the faucet was unusable since it was not bolted in place - the ceiling panels in the men's room were open exposing the pipes inside - had to wet napkins from other bathroom to clean my table and bench before sitting down - the temperature of my meal was unsatisfactory and the only part of that was hot were the fresh curly fries which I asked for - will NOT be coming back to this establishment - they have lost my business - top of the food chain as the sign says - not even close to the top - more like the basement
Atmosphere: 1
Food: 2
Service: 2
Ellyn Nadeau
6:30 in the evening and all doors were locked. People were in ordering food so one of them unlocked the door for me. After waiting 10 minutes I asked how come doors were locked and was told they were shutting down the lobby because they were short staffed (7 workers that I saw) and we're just doing drive thru and door dash (I had to unlock door for them), told the guy to put up a sign on door, was ignored. Was in there half hour finally 3 of us left. Very poor management and decisions.
Jodi Allen
The hrs say 12am, but its not even 10 pm and they are closed.
Atmosphere: 1
Food: 1
Service: 1
Emma M.
I don’t know whose fault this is but the hours are wrong. I went tonight with the promise of the green “Open. Closes at 12am.” only to be devastated by the man at the speaker telling me they were closed.Please, Google, talk to Arby’s. Or Arby’s, talk to Google. Figure out your communication issues like a healthy relationship should unless you want me crying in your parking lot again.
HOW DO YOU CLOSE FROM 8PM-9PM FOR A CHRISTMAS PARTY ? IM ALL ABOUT CELEBRATING BUT DO IT BEFORE YOU OPEN …HOW WEIRD! Then you guys argue with someone at the window and we are all stuck in the drive thru !!!!
Carol Parker
Definitely love the new steak and cheese sub definitely really
Atmosphere: 5
Food: 5
Service: 5
Marie Dunlap-Ali
We stopped here on our way home(Toledo) from the airport(DTW), we had good HOT food but the bestest service, from a middle aged lady... wish I could remember her name, for a fast food spot!Even my husband noticed!Thanks again!!
Atmosphere: 4
Food: 4
Service: 5
Recommended dishes: Dr Pepper, Greek Gyro, Roast Beef, Tiny Af Smokehouse Brisket Ripoff
Savannah R.
Every single time I come here , I'm always missing something! Call to tell them and ask what they can do bc I don't want to drive all the way back there AGAIN and they say " well next time we will make sure everything is right" there won't be a next time since this is damn near the 7th time they've messed up my order . I spend well over 40$ every single time for my family ... it's ridiculous
Arby's as a rule is generally perty good. This one, however, needs some training in time management and customer service. It appeared that they were overwhelmed by the drive up window and sacrificed serving inside customers. There also was contention between employees who argued about how orders were put together and delevered to the cystomer. This could have been a bad day for this location, but if someone else has had similar experiences, then I would shy away from this one IMHO
Atmosphere: 2
Food: 4
Service: 1
Recommended dishes: Arby's Signature Sandwiches, Curly Fries
It Arby'
Atmosphere: 4
Food: 4
Service: 4
I walked in the building to pick up an order I placed myself in the app. As soon as I walk in two ladies just kind of glare at me. Not a hello, not one can I help you. A couple minutes later, they gave me my food and I said thank you. The lady that handed it to me was silent. I don’t expect a red carpet when I walk in the door, but at least say something to me.
Atmosphere: 1
Food: 5
Service: 1
Very poor serviceDisrespectfulManagement ArgumentativeUnprofessionalNo Greeting or Thank You
Atmosphere: 3
Food: 5
Service: 1
Recommended dishes: Roast Beef
Waited in like for 20 minutes just to be told they were only doing Doordash orders. Then had to wait in line another 20 minutes due to being trapped in the drive thru. I get being short staffed, but close the drive thru down then to let people know.
Atmosphere: 1
Food: 1
Service: 1
Not the first tome last week they were closed as well they suck so bad they had 7 or more ppl working and they close the inside while the management should be fired they all are dumb ! Dont waste your money or time here they are never open inside anymore why even have a building they suck they are slow and very rude. This location should be knocked down no point to it anymoreWhen you order online i dont want to be in the drive thur waiting for my damn order... Smh hate this one so much!!! Would give neg. StarsStuck in the dumb drive thur for a order that has probably been done this place should be closed......!!
Atmosphere: 1
Food: 1
Service: 1
Upon entering the establishment - the floors and tables were dirty - floors looked like they haven't been swept in a few days - there was no heat in the restroom as it was icy cold in there - the faucet was unusable since it was not bolted in place - the ceiling panels in the men's room were open exposing the pipes inside - had to wet napkins from other bathroom to clean my table and bench before sitting down - the temperature of my meal was unsatisfactory and the only part of that was hot were the fresh curly fries which I asked for - will NOT be coming back to this establishment - they have lost my business - top of the food chain as the sign says - not even close to the top - more like the basement
Atmosphere: 1
Food: 2
Service: 2
6:30 in the evening and all doors were locked. People were in ordering food so one of them unlocked the door for me. After waiting 10 minutes I asked how come doors were locked and was told they were shutting down the lobby because they were short staffed (7 workers that I saw) and we're just doing drive thru and door dash (I had to unlock door for them), told the guy to put up a sign on door, was ignored. Was in there half hour finally 3 of us left. Very poor management and decisions.
The hrs say 12am, but its not even 10 pm and they are closed.
Atmosphere: 1
Food: 1
Service: 1
I don’t know whose fault this is but the hours are wrong. I went tonight with the promise of the green “Open. Closes at 12am.” only to be devastated by the man at the speaker telling me they were closed.Please, Google, talk to Arby’s. Or Arby’s, talk to Google. Figure out your communication issues like a healthy relationship should unless you want me crying in your parking lot again.
Restaurantji Recommends
Fast and friendly service good
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Roast Beef
HOW DO YOU CLOSE FROM 8PM-9PM FOR A CHRISTMAS PARTY ? IM ALL ABOUT CELEBRATING BUT DO IT BEFORE YOU OPEN …HOW WEIRD! Then you guys argue with someone at the window and we are all stuck in the drive thru !!!!
Definitely love the new steak and cheese sub definitely really
Atmosphere: 5
Food: 5
Service: 5
We stopped here on our way home(Toledo) from the airport(DTW), we had good HOT food but the bestest service, from a middle aged lady... wish I could remember her name, for a fast food spot!Even my husband noticed!Thanks again!!
Atmosphere: 4
Food: 4
Service: 5
Recommended dishes: Dr Pepper, Greek Gyro, Roast Beef, Tiny Af Smokehouse Brisket Ripoff
Every single time I come here , I'm always missing something! Call to tell them and ask what they can do bc I don't want to drive all the way back there AGAIN and they say " well next time we will make sure everything is right" there won't be a next time since this is damn near the 7th time they've messed up my order . I spend well over 40$ every single time for my family ... it's ridiculous