Katalina's Kitchen

Very professional! Food was fast and very good!! Will return!

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: 2 Taco Dinner

Great tamales, friendly people.

Atmosphere: 4

Food: 5

Service: 5

All the positive comments have come from people who have never tasted AUTHENTIC Mexican food in their life. This place advertises as AUTHENTIC by the way. Trust and believe me when I say Taco Bell is better. Portions are indeed small and flavorless, and I’m more than certain I can make the same thing at home. And to the owner…please take my advice and actually review your food, take recipes from an expert or something, and take the time and patience to make it with care. Stop arguing with the people who ARE indeed right in the comments and take that energy into making better food. Didn’t mean to come off that way but the food portions are small and the food itself is mediocre. Gas station grade at best. Please update your menu and somehow make it better to bring in more business, I say this because I care…

This is a hidden gem!! This place would be packed if it wasn’t in a quiet mall. Food was amazing.

Atmosphere: 5

Food: 5

Service: 5

I live in ohio and I come to monroe to visit family and I always make sure to stop and grab some Tamales! Best I've had outside of family's. 10/10 recommended! Staff is also extremely helpful and positive.

Atmosphere: 5

Food: 5

Service: 5

Everything was hot & fresh! We had some tamales and a cheese quesadilla. Everyone was really nice. They had a couple kids selling lemonade, caricatures, and headbands when we went which was so cool! They're menu is expanded, so almost everyone can choose for something to eat. They even had vegetarian options for those who don't eat meat! Great Experience overall!

Vegetarian options: Some items on the menu have cheese & bean items :)

Kid-friendliness: There's a kid's menu with safe options in case you have picky eaters :)

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Quesadilla Dinner

The food’s good if it’s hot but the service they don’t wait on people they’re very slow. They put whoever in there she can.

Atmosphere: 1

Food: 5

Service: 1

Buckle up.. This is the short summary: Well overpriced lower quality food with a low quality atmosphere.The long summary:While I typically like to support local businesses, I like to think that most small businesses would be in favor of giving the customer a quality experience when visiting. Even going and doing a bit extra for the customer, so they feel encouraged to come back again and again. However, Katalina' Kitchen doesn't deliver.My wife and I visited Monroe to help my mother who just had surgery, decided to stop by the mall to grab a bite to eat. We decided on Katalina's Kitchen since it's the only restaurant left in the mall of Monroe. We had our order taken, then found out shortly after that their choice of beverages were from a room temperature can. Come on! Go the extra mile, and make sure that pop machine works and you have a stock of syrup. No excuse. And at least if you're gonna have Canned pop, at least have it refrigerated. Not doing that In the least bit is terrible for the customer experience.Then the food. Yes the food.The rice was flavorless, the beans were soupy and flavorless, both served in Styrofoam bowls. Along with my entree which was two small tamales. For 12.50 that was disappointing. Along with the drink not being included was incredibly disappointing. If you take a hit on the price a little bit to give back to the customer, the customer will come back over and over. Show the customer you care about their experience and they will always remember you and come back wanting more.Here's the conclusion. Katalina's Kitchen, don't respond to this with a "I'm sorry you feel this way" because I read the reviews after eating here and I realized many of them were right.You have potential, just do better.

Atmosphere: 1

Food: 2

Service: 4

Recommended dishes: 2 Tamales Dinner

They dont even got cilantro ? the food is not worth it

Love those tacos, always a repeat customer.

Atmosphere: 5

Food: 5

Service: 5

White people taco night. Lack of seasoning, and everything is from a can or is frozen.

Very pleased with the food and employees.

Atmosphere: 5

Food: 5

Service: 5

Trash if you don't believe me go see for yourself

Atmosphere: 1

Food: 1

Service: 1

I love the food and the best customer service ever

Atmosphere: 5

Food: 5

Service: 5

Tacos that beat the bell

Food: 5

Service: 5