There are effective methods to manage pests, such as maintaining cleanliness around your establishment and regularly spraying the patio to mitigate such occurrences. To claim that “bugs were not present on the food during the cooking process” is somewhat amusing. Regardless, if we are dining outdoors and bugs are on the food, the courteous response would be to offer a replacement and suggest we eat inside. Unfortunately, I was not offered this option and was left to pay for the meal.
Furthermore, my children have allergies to bees, yet your waitress suggested we bring the contaminated food inside and eat it. Do you recognize how absurd that sounds? I did not imply that she was rude, but rather that she was dismissive regarding the issue at hand. As regular patrons, I can recall several instances where your waitress displayed a poor attitude, which is equally concerning.
It is disheartening that, as the owner, you would not review the camera footage to assess the incident objectively and instead assume your staff is correct while dismissing the customer’s account. I have heard numerous negative comments about your establishment, so I am not surprised by your response.
To instruct us to consume food that had been contaminated by insects, without offering any form of compensation or acknowledgment for the situation, is unacceptable. Consequently, we will not be returning. Your lack of professionalism in addressing this matter is alarming, and I will be forwarding this incident to the health department due to the potential endangerment of minors.
We have lost all respect for your establishment, and it is regrettable that you have chosen to handle this matter poorly. I urge you to reconsider your approach to customer interactions, as labeling customers as dishonest is a serious misstep.
I feel a deep sense of pity for the employees and their behavior exhibited within the workplace. It seems they lack the essential problem-solving skills necessary to navigate such situations effectively. Addressing the issue at hand should be instinctive, as it is fundamentally a matter of common sense.
I can understand how confusion may arise, particularly if one is under the influence of substances that impair judgment. However, as adults, it is disheartening to observe a lack of direction or aspiration, which can hinder personal growth and motivation for a better future.
While their negative attitudes do not go unnoticed, it is more sorrowful to realize that they have not advanced in their lives or pursued opportunities to achieve their goals.
Atmosphere: 1
Food: 1
Service: 1
Michael Smith
Great grinders, but I do feel like something in their ingredients gives me indigestion when others don't. Ordered this time without mayo, that wasn't it. Maybe the lettuce? It tastes like the bagged stuff that McDonald's uses, I wonder whether fresh might fix that. Still too good to turn down!
joseph bentley
Order completely incorrect.
Atmosphere: 1
Food: 1
Service: 1
Daniel Roberson
Cold pizza with minimal sauce and toppings, not worth 16.00. There is A Jetts pizza near by ...
Atmosphere: 1
Food: 1
Service: 1
Jeremy Taylor
2 times now orderes burger med well and it came pink and raw..what kind of no skills cooks do they have there? Trying to make people sick..never again will i spend a dime at this place
Food: 1
Dustin Prajzner
burnt cheese bread and would not fix the problem sead it is spost to be like that
Shannon Beaudry
It was wonderful. Staff was friendly.
Ur Mum
Online states there is a drive thru, no such thing is available. Food was moderate, cold and service was very poor. I waited over 5 minutes standing at the bar waiting for a bartender to request my food. when I'm a disabled Women and would like it be in and out. Bar didn't seem very clean either was dirty. I would deeply recommend you go to the Saline location over the Monroe location any day, if you want actual good food and service for what your paying!
Jason Smith
I had this a while ago, it's not the best but not anything you's regret, worth a try once at least
though watch out when you order, it was a while ago but I order when they couldn't deliver. still happy that when I called, they at least stayed to say they couldn't refund, and all they could do was hold it till I got there. No harm cause that was my fault
Very good food the chicken parm was fresh with extra garlic butter on it yum!
Jim Schoonover
4th time getting pizza and taking it home. Easy to order, taste is excellent. We love pepperoni, sausage and extra cheese! Also have tried cinnamon and cheese bread. Not one complaint, excellent. The wait staff is always friendly, sometimes parking is hard to find but if you are a Pokemon player, you're going to have quite a few Poke Stops to spin. The bar has a nice selection, might have to stop by for a drink instead of pizza.
Atmosphere: 5
Food: 5
Service: 5
Laura Klotz
Never again at monroe location..first time I ordered pizza for take out it was wrong but they caught it so I waited for them to remake. Bartender was nice and gave me a free beer while I waited ...2nd time no issues .3rd time again I called for pu at a certain time ..got there waited for 5 for help. The waitress checked said they were cutting it now..waited atleast 5 or more minutes.they give me it but i thought it looked to small so i check .not my order. Waitress didn't know so not her fault she was just trying to help. I order a beer been now 15 min past my pu time .Bartender remembers my order and goes to check but in all was atleast 25 min past my pick up time. Bartender and waitress were great ..someone said it was taco tues ..ok so u can't do a large pizza in-between that was called in a hour before.. pizza and breadsticks are really good.. no parking had to walk a block and service will have me driving out of my way to another location
*Incident involves minors *
There are effective methods to manage pests, such as maintaining cleanliness around your establishment and regularly spraying the patio to mitigate such occurrences. To claim that “bugs were not present on the food during the cooking process” is somewhat amusing. Regardless, if we are dining outdoors and bugs are on the food, the courteous response would be to offer a replacement and suggest we eat inside. Unfortunately, I was not offered this option and was left to pay for the meal.
Furthermore, my children have allergies to bees, yet your waitress suggested we bring the contaminated food inside and eat it. Do you recognize how absurd that sounds? I did not imply that she was rude, but rather that she was dismissive regarding the issue at hand. As regular patrons, I can recall several instances where your waitress displayed a poor attitude, which is equally concerning.
It is disheartening that, as the owner, you would not review the camera footage to assess the incident objectively and instead assume your staff is correct while dismissing the customer’s account. I have heard numerous negative comments about your establishment, so I am not surprised by your response.
To instruct us to consume food that had been contaminated by insects, without offering any form of compensation or acknowledgment for the situation, is unacceptable. Consequently, we will not be returning. Your lack of professionalism in addressing this matter is alarming, and I will be forwarding this incident to the health department due to the potential endangerment of minors.
We have lost all respect for your establishment, and it is regrettable that you have chosen to handle this matter poorly. I urge you to reconsider your approach to customer interactions, as labeling customers as dishonest is a serious misstep.
I feel a deep sense of pity for the employees and their behavior exhibited within the workplace. It seems they lack the essential problem-solving skills necessary to navigate such situations effectively. Addressing the issue at hand should be instinctive, as it is fundamentally a matter of common sense.
I can understand how confusion may arise, particularly if one is under the influence of substances that impair judgment. However, as adults, it is disheartening to observe a lack of direction or aspiration, which can hinder personal growth and motivation for a better future.
While their negative attitudes do not go unnoticed, it is more sorrowful to realize that they have not advanced in their lives or pursued opportunities to achieve their goals.
Atmosphere: 1
Food: 1
Service: 1
Great grinders, but I do feel like something in their ingredients gives me indigestion when others don't. Ordered this time without mayo, that wasn't it. Maybe the lettuce? It tastes like the bagged stuff that McDonald's uses, I wonder whether fresh might fix that. Still too good to turn down!
Order completely incorrect.
Atmosphere: 1
Food: 1
Service: 1
Cold pizza with minimal sauce and toppings, not worth 16.00. There is A Jetts pizza near by ...
Atmosphere: 1
Food: 1
Service: 1
2 times now orderes burger med well and it came pink and raw..what kind of no skills cooks do they have there? Trying to make people sick..never again will i spend a dime at this place
Food: 1
burnt cheese bread and would not fix the problem sead it is spost to be like that
It was wonderful. Staff was friendly.
Online states there is a drive thru, no such thing is available. Food was moderate, cold and service was very poor. I waited over 5 minutes standing at the bar waiting for a bartender to request my food. when I'm a disabled Women and would like it be in and out. Bar didn't seem very clean either was dirty. I would deeply recommend you go to the Saline location over the Monroe location any day, if you want actual good food and service for what your paying!
I had this a while ago, it's not the best but not anything you's regret, worth a try once at least
though watch out when you order, it was a while ago but I order when they couldn't deliver. still happy that when I called, they at least stayed to say they couldn't refund, and all they could do was hold it till I got there. No harm cause that was my fault
Great food, nice atmosphere
Restaurantji Recommends
Pizza and the Grinder sub.
Very good food the chicken parm was fresh with extra garlic butter on it yum!
4th time getting pizza and taking it home. Easy to order, taste is excellent. We love pepperoni, sausage and extra cheese! Also have tried cinnamon and cheese bread. Not one complaint, excellent. The wait staff is always friendly, sometimes parking is hard to find but if you are a Pokemon player, you're going to have quite a few Poke Stops to spin. The bar has a nice selection, might have to stop by for a drink instead of pizza.
Atmosphere: 5
Food: 5
Service: 5
Never again at monroe location..first time I ordered pizza for take out it was wrong but they caught it so I waited for them to remake. Bartender was nice and gave me a free beer while I waited ...2nd time no issues .3rd time again I called for pu at a certain time ..got there waited for 5 for help. The waitress checked said they were cutting it now..waited atleast 5 or more minutes.they give me it but i thought it looked to small so i check .not my order. Waitress didn't know so not her fault she was just trying to help. I order a beer been now 15 min past my pu time .Bartender remembers my order and goes to check but in all was atleast 25 min past my pick up time. Bartender and waitress were great ..someone said it was taco tues ..ok so u can't do a large pizza in-between that was called in a hour before.. pizza and breadsticks are really good.. no parking had to walk a block and service will have me driving out of my way to another location
Atmosphere: 3
Food: 4
Service: 1
So good
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