Tim Hortons
1448 N Telegraph Rd, Monroe
(734) 457-2181
Recent Reviews
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Girl working the drive thru is so rude. Please train and develop your people for customer service.
Service: 1
Door dashed breakfast, half of my order was missing. Only offered compensation for the original price of missing items. Nothing towards the delivery charge or a % off for next order.
Edit: clearly you missed the part where I was offered only the value of the original missing item. So I did reach out. After 3 days of emails I did get 300 points, mind you a 4 pack of Tim bits is 340 points. So slightly above the bare minimum.
Service: 1
Last few times through the drive through, the lady at the window was incredibly rude and the opposite of helpful.
Trying to ask for a sleeve for a hot coffee is some sort of horrible sin for her and it’s incredibly irritating for someone to respond in indignation when asked to perform a simple customer service task.
Service: 1
Drive thru
Atmosphere: 1
Food: 5
Service: 5
Ordered 2 Chicken Panini sandwiches, they must have run out of chicken. Received cheese paninis.
Food: 2
Costumer service sucks
As someone who needs a pick me up around about 2am, I'm really thankful this location is 24/7, and ontop of it, the Ghouls and Gals on the nightshift are absolutely amazing people. I'm a regular here, and they have my order memorized most days, we also have a good laugh everytime I come by, I absolutely adore the midnight shift workers. Without them the location would be way less fun to visit.
Atmosphere: 4
Food: 3
Service: 5
Get the same thing everyday! Caramel Ice Capp & sometimes they dont taste the same so that's why I rate 4 stars instead of 5
Atmosphere: 4
Food: 4
Service: 4
I always do drive through,get my coffee,it's always fresh,and everyone is extremely kind.thank you
I will miss the workers!!
keep your cockroach juice(anytime you mass grind coffee beans roaches are there too). FACT CHECK ME. I will happily get bean to cup at most GAS STATIONS.
BUH BYE.
Atmosphere: 1
Food: 1
Service: 5
Restaurantji Recommends
Why is it EVERYTIME, EVERY SINGLE TIME I go through the order you guys seem to mess up my entire order and if I bring it inside to get it fixed you guys still can’t seem to get it right ?!
Atmosphere: 1
Food: 1
Service: 1
Myself or my husband come through this Tim Hortons at least five times a week. There is never a sleeve on a hot drink, we’re works to ask. When we do ask, still 90% of the time, no sleeve. I only made this complaint because it has happened 4-5 times now, I go to get my coffee, it’s not completely brewed. The color is a very light brown and looks like a tea. And I know only they’ve ran out of coffee because they will pull me up. So instead of waiting for the whole pot to brew, they pour the very little that’s been brewed at first and the coffee is absolutely terrible. I specifically go to Tim’s for Tim’s coffee, it’s happened too many times in the last two weeks and very disappointing.
Pricey
Atmosphere: 4
Food: 4
Service: 4
Been coming here many years, and many other locations. Sometimes I drink decaf. This location gives me their old room temp decaf on several occasions. 3 out of 3 days this week, and countless times over the years. Sometimes I go back, but it’s inconvenient. That guaranteed fresh and hot thing is only for regular coffee. They just put decaf in a thermos, not on a heated surface. So I went there at 10 am. They gave me coffee that was made around 6am it seems. I wait a few months then try again thinking they’ll get better, but no. So tired of this store. How does a coffee shop serve cold coffee? No steam when pouring doesn’t make them stop and think??What else don’t they care about?
I got a chai latte and asked for extra pumps. It was better than the first one I'd had. Still needed more pumps. But it was ok. I also had an apple fritter which was fantastic! It had like real apple pie in it and was fluffy and decadent. And the salted caramel cookie was out of this world! My niece got a Matcha iced tea that she said was the best ever. We went through the drive thru. Next time we'll go in to place our order since we did have special requests. You're always worried about the car behind you. Definitely will go inside next time. Overall, I'd highly recommend it.
Atmosphere: 4
Food: 5
Service: 5
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