Let me start by saying that we live in an apartment complex near this establishment, which is within walking distance. Initially, we planned to walk there and use our coupons. However, when we arrived, the doors were locked, and there was no sign indicating that they were short-staffed, something I would have understood if it had been mentioned. The establishment is supposed to offer indoor dining, and if it doesn’t, I simply don’t see the point in having seats inside.
If the goal is to cut costs and minimize staff, maybe it would be wise to move to a smaller venue that doesn’t require indoor seating. On the way back, I tried to explain to my boyfriend that ever since COVID, the restaurant industry—especially fast food—has been pushing to increase revenue by limiting indoor service to save on staffing costs. Honestly, I didn’t even get my food in the end. After the attitude I received from the woman at the drive-thru when I merely asked about the coupons, which was a straightforward question, we decided to go somewhere else.
It really comes down to the need for businesses to properly staff their establishments and offer employees a livable wage or, ideally, both. This way, the staff won’t display a poor attitude when customers have simple questions or need guidance. The restaurant industry is struggling because there seems to be a lack of concern for service and support for the staff. At the end of the day, while business is indeed transactional, I would much prefer to spend my money at a place that treats both customers and employees with respect.
John Stuart
This was almost a 5 star rating.. untill JENNIFER forgot my nuggets! -_- but over all everything else was delicious! Jennifer was pretty nice too so that was a plus. Might try to give them another chance as the food was really good. I'll probably be back...Maybe...
Atmosphere: 4
Food: 5
Service: 4
Recommended dishes: Roast Beef Sandwich and Crinkle Cut Fries
Brooke N
Shift manager, I think his name was Tommy, gave excellent customer service. Thank you
BigSteph
Pretty decent food fast
Atmosphere: 3
Food: 4
Service: 4
Recommended dishes: Roast Beef
Wendy M. Miley
Cute decorations good people good service
Atmosphere: 5
Food: 5
Service: 5
cowg1rl852
Drive through, no problem.
Food: 5
Service: 5
Recommended dishes: Roast Beef
Tristan Artom
Not sure if that's fecal matter from a rodent, it was actually purchased from Gratiot and Masonic today.
Atmosphere: 4
Food: 1
Service: 5
Recommended dishes: Roast Beef
Owen Hill
Fries were bad do NOT order the gyro
Atmosphere: 1
Food: 1
Service: 5
Tim Young (Fireball20010)
You know they always forget something no matter what you order and 90% of the time, they never put sauce in the bag.
Atmosphere: 2
Food: 4
Service: 2
Tammy W
Arby's food has become low quality and expensive. My classic chicken sandwich was a disappointment. Tomato slices were thicker than the chicken patty
Want a refund cold food rude worker with a bunch of piercings she didn’t care at all I work in food and I would never treat anyone like that!!
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Double Beef 'N Cheddar, Roast Beef
John Norris
One of the best Arby's around. Fresh food and fast service
Kid-friendliness: My daughter loves the nuggies
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: French Dip
Penny N.P.
Update: 5 years later and still terrible. Didn't give me half my order. No one has the time to drive back and complain. Wonder how the employees like it when they're screwed over with how expensive everything is now. Try and take a little pride in the work you do.Absolutely terrible. Cold food thrown together that you can actually see being thrown together behind the counter. The microwave works harder than this locations employees. Fast food in the most literal sense.
Let me start by saying that we live in an apartment complex near this establishment, which is within walking distance. Initially, we planned to walk there and use our coupons. However, when we arrived, the doors were locked, and there was no sign indicating that they were short-staffed, something I would have understood if it had been mentioned. The establishment is supposed to offer indoor dining, and if it doesn’t, I simply don’t see the point in having seats inside.
If the goal is to cut costs and minimize staff, maybe it would be wise to move to a smaller venue that doesn’t require indoor seating. On the way back, I tried to explain to my boyfriend that ever since COVID, the restaurant industry—especially fast food—has been pushing to increase revenue by limiting indoor service to save on staffing costs. Honestly, I didn’t even get my food in the end. After the attitude I received from the woman at the drive-thru when I merely asked about the coupons, which was a straightforward question, we decided to go somewhere else.
It really comes down to the need for businesses to properly staff their establishments and offer employees a livable wage or, ideally, both. This way, the staff won’t display a poor attitude when customers have simple questions or need guidance. The restaurant industry is struggling because there seems to be a lack of concern for service and support for the staff. At the end of the day, while business is indeed transactional, I would much prefer to spend my money at a place that treats both customers and employees with respect.
This was almost a 5 star rating.. untill JENNIFER forgot my nuggets! -_- but over all everything else was delicious! Jennifer was pretty nice too so that was a plus. Might try to give them another chance as the food was really good. I'll probably be back...Maybe...
Atmosphere: 4
Food: 5
Service: 4
Recommended dishes: Roast Beef Sandwich and Crinkle Cut Fries
Shift manager, I think his name was Tommy, gave excellent customer service. Thank you
Pretty decent food fast
Atmosphere: 3
Food: 4
Service: 4
Recommended dishes: Roast Beef
Cute decorations good people good service
Atmosphere: 5
Food: 5
Service: 5
Drive through, no problem.
Food: 5
Service: 5
Recommended dishes: Roast Beef
Not sure if that's fecal matter from a rodent, it was actually purchased from Gratiot and Masonic today.
Atmosphere: 4
Food: 1
Service: 5
Recommended dishes: Roast Beef
Fries were bad do NOT order the gyro
Atmosphere: 1
Food: 1
Service: 5
You know they always forget something no matter what you order and 90% of the time, they never put sauce in the bag.
Atmosphere: 2
Food: 4
Service: 2
Arby's food has become low quality and expensive. My classic chicken sandwich was a disappointment. Tomato slices were thicker than the chicken patty
Atmosphere: 5
Food: 2
Service: 5
Restaurantji Recommends
Want a refund cold food rude worker with a bunch of piercings she didn’t care at all I work in food and I would never treat anyone like that!!
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Double Beef 'N Cheddar, Roast Beef
One of the best Arby's around. Fresh food and fast service
Kid-friendliness: My daughter loves the nuggies
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: French Dip
Update: 5 years later and still terrible. Didn't give me half my order. No one has the time to drive back and complain. Wonder how the employees like it when they're screwed over with how expensive everything is now. Try and take a little pride in the work you do.Absolutely terrible. Cold food thrown together that you can actually see being thrown together behind the counter. The microwave works harder than this locations employees. Fast food in the most literal sense.
Atmosphere: 1
Food: 1
Service: 1
Love the jalapeno bites and spicy curly fries
Atmosphere: 5
Food: 5
Service: 5
Online order, friendly service
Atmosphere: 5
Food: 4
Service: 5
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