BIGGBY COFFEE
176 W River Valley, Newaygo
(231) 452-6713
Recent Reviews
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I had a Black Forest Cold Brew. It was delicious. I enjoy the drinks I get from here. I occasionally get the sandwiches they offer and they are good as well.
Employees were kind and did a great job. I always order from the counter inside.
Atmosphere: 4
Food: 4
Service: 5
Summer is my favorite barista, always makes my drinks perfect and has the best energy! and the whole staff is honestly the reason I keep coming back. Fantastic place. Always my go to before work. 5 stars all day
Atmosphere: 5
Food: 5
Service: 5
The works always try there best :)
Food: 3
Service: 5
I ordered donut holes and they were covered in black specks. I reached out and got ignored. Disgusting.
Food: 1
I was just there, and the 2 ladies were very polite. I meet a client there and they were very accommodating. Thank you.
Atmosphere: 4
Service: 5
What a joyful experience here this morning. The barista (didn’t catch her name) was so lovely!
Went there this afternoon, and used a coupon, for some reason my coupon wasn’t added to my order and I paid full price. I tried to call to see why and no one wanted to answer.
The baristas are lovely and they really work hard but the waiting time is always extremely long which leads to cold food/drink. It just tells me they do not have enough staff at this location.
Atmosphere: 1
Food: 1
Service: 1
Very slow and they can’t get your order right at all.
Seems they are regularly training new folks. probably need better pay. my drinks are consistently delicious and if there'd ever an issue with my order, they promptly apologize and fix it. these poor folks are constantly dealing with rude customers. People need to cut them a break. owner needs to cut them a bigger check.
Restaurantji Recommends
The only time I visited was horrible and slow. I was the only one in the store and my order was completely wrong! I caught the error on the drink before I left and they fixed it but not the sandwich. I was very specific and repeated it multiple times and they still got it wrong. It was wrong to the point that one bite made me sick! They seemed to concerned about complaining about their work schedules and other employees to focus on what they were doing. I called about and am still waiting on the email they told me I would be receiving days ago.
Atmosphere: 1
Food: 1
Service: 1
I love bigby and it always taste great the service is just always super slow here
Atmosphere: 5
Food: 5
Service: 4
I would like to commend the barista who served me this morning for creating a delicious scotchy cream freeze with coffee shots. I called to express my appreciation for her excellent work. I regret not getting her name, but I hope you can pass along my kudos. Her customer service and positive attitude were truly exceptional! She served me this morning at around 8:15 on 7/16 ?✨️
Coffee is delicious. Nothing beats a bragel of any kind! The staff is always friendly. I love to treat myself after a double or third shift.
Atmosphere: 5
Food: 5
Service: 5
Super slow service. Can’t get the orders correct even after having to remake the order it was still wrong. Didn’t give a total cost of the order at any point. I’m a biggby fan and frequent visitor but this location is very poorly run.
Service: 1
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