Firehouse Subs 11th Street Niles

Great place

Atmosphere: 5

Food: 5

Service: 5

Good food... went to counter with no help... had to ask if taking my online order and drink was ok... place was not busy but treated like the 4 people in kitchen didnt care...

Atmosphere: 2

Food: 4

Service: 3

I was really bummed at my almost all bread sandwich. I feel like they put the meat for a 6” on the 12”. First time trying Firehouse in Niles and I won’t waste $17 again there!

Food: 1

Service: 5

I'm really starting to question the staff's ability to read and / or follow a simple customized order. I always request an extra spear with each sandwich, but hardly ever get it. Sometimes I don't even get the pickle spear that comes with the sandwich. Like today, I ordered 2 sandwiches, each with an extra spear. One sandwich came with a single spear, and the other sandwich didn't even have one. In a addition, the extra veggies I added to the Italian is missing. What's the point of customizing. Might as just show up and as for a sandwich and let them give you what they feel like making.

Atmosphere: 3

Food: 3

Service: 2

Couldnt remenber what I ordered the last time. So I decided to order the large Firehouse Hero, was not at all disappointed!! Will be back!!

Atmosphere: 5

Food: 5

Service: 5

Very clean. Staff was friendly and helpful. Live the food!!

Atmosphere: 5

Food: 5

Service: 5

Food was good !!

Atmosphere: 5

Food: 5

Service: 5

I placed an online order and arrived about 10 minutes later, expecting it to be ready or at least close. Instead, nothing was prepared, and it was obvious no one even knew an online order existed. The woman at the counter was moving unbelievably slow while helping the customers in front of me. After finally finishing with them, she told me to “wait” and then immediately left the counter.

She went straight to the drive-thru and focused completely on that. I watched her take three full drive-thru orders, hand out their food, and carry on while I was still standing there with zero acknowledgment. Meanwhile, there were four people in the kitchen who had no idea what was going on. One of them finally asked what my order was because nothing had been passed along.

To make it worse, I ended up having to get my own drink since no one bothered to do it, as this was an online order for takeout. Another customer behind me had to do the same thing, which shows this isn’t just a one-time slip—this is how they run the place.

I waited an additional 23 minutes after already giving them 10 minutes before I even arrived. I finally had to tell the counter worker I had to leave because I was on a lunch break and running out of time. My food was STILL not ready, and I barely made it back to work to clock in.

It’s honestly ridiculous how this location completely ignores in-store customers while bending over backwards for the drive-thru. The lack of communication, urgency, and basic customer service is shocking. This experience reminded me exactly why I stopped coming here. I tried giving them another chance… and they proved once again that the service here is slow, disorganized, and absolutely unacceptable.

Atmosphere: 1

Food: 1

Service: 1

So I placed a DoorDash delivery order for a meatball sub and a kids meatball sub at 7:51pm.. at 8:31 I called firehouse and asked them to just cancel my order that it’s getting late and I don’t want cold food if they already made my order it’s been sitting forever.. well she told me they had no way to cancel the order and I had to go through DoorDash ( DoorDash told me they couldn’t refund me because the store already worked on my order ) so now at 8:49 pm I got my food delivered by someone at the store ( not a dasher ) AND ITS COLD. they definitely prepared my food at 7:51 and brought it to me at 8:49… im so disappointed whatever manager was working tonight let that just Happen… Im not eating this food and DoorDash isn’t offering me any sort of refund since I got my food.. I eat here all the time and this is NOT how my food should have arrived…

Atmosphere: 1

Food: 1

Service: 1

Absolutely lobe the service and food

Atmosphere: 5

Food: 5

Service: 5

Always super yummy and clean. My favorite subs, hands down!

Atmosphere: 5

Food: 5

Service: 5

Got my order wrong

Always great food here! The ranch they use is fantastic

Atmosphere: 5

Food: 5

Service: 5

Great service! Delicious gluten free options 😋

Atmosphere: 5

Food: 5

Service: 5

The food is okay, but certainly not worth the menu price compared to other local options. What you pay for 1 sub here could get you 2 at competitor locations. It isn’t of a quality that I’d say you’re losing by going elsewhere. It’s a sub, it’s hard to mess up. The seating area was quite crowded and small when we visited. I wouldn’t recommend taking a family to dine in.

Atmosphere: 2

Food: 3

Service: 4