It would have been 5 stars forever just for the beef sticks...but the recipe changed and that's what my son and I go for. Please change the recipe back. I thought it might have been a bad batch, but It just had a conversation with my uncle who I showed the beef sticks to and he said his were funky a few weeks later...we loved them. Now they taste weird, and 3 hearts are broken. Please go back to the old recipe 🤕
Food: 5
Angela Whitaker
Pickup dinner from here often since it's on my way home from my work at tigon golf carts. Great spot with good food
Atmosphere: 4
Food: 5
Service: 4
Heather Watkins
This establishment makes good food; however, their Customer Service is terrible. I placed an order 5 days ago, one of the items I ordered was missing. I called to report it. I live 20 minutes away and was already home for the evening and didn't want to drive back. I asked for a Credit. She acknowledged that the item was missing (Lo Mein Noodles) took my Name and last 4 of my phone number. I went today to pick up the food I was supposed to be credited along with additional food I ordered for dinner. She rang me up for the missing item, I informed her that I should not have been rang up for that item since I had already paid for it previously but never got it. She acknowledged that she spoke with me but asked if I brought my receipt. I told her no. I gave her the last 4 digits of my phone number to confirm that I spoke with her. She found the note she took that was taped behind her plexiglass window and said no receipt no free food. I said I paid for it and never got it that's why I called, and you wrote down the credit. She rudely barked by order total and said no receipt no replacement food. As a means to not make a scene and the fact my family was waiting in the car I said I should get my credit. She spoke over me then was shouting about me to her cooks. I paid for the whole order including the item I previously paid for but never received and I told her I won't be back!
I will never order from here again. They lack Customer Service skills! Speaking over and shouting rudely at customers is unacceptable. I will no longer recommend this place due to that alone!
Atmosphere: 1
Food: 4
Service: 1
Jeff Forsythe
Take out or no frills dine-in location. Giant high power woks in the kitchen produce great stir fry and the fried rice is excellent. Adds wok hei, a smokey toasted flavor you won't find everywhere!
Atmosphere: 4
Food: 5
Service: 5
Nancy P
The food from Hot Wok tasted amazing! I enjoy Chinese carry-out. There was so much flavor in our food. It was better than my favorite Chinese restaurant back home in St. Louis, Missouri! We definitely plan to stop here on our next visit to Michigan. Generous portions, too.
Atmosphere: 3
Food: 5
Service: 5
jaybird1868
One of the top spots in Niles!
Atmosphere: 5
Food: 5
Service: 5
Julius Rhodes
The food was fresh and hot. It was also a nice proportion! Definitely had enjoy for lunch the next day. Order the $10 three fried chicken (wings)/shrimp fried rice combo plate when you go.
Atmosphere: 3
Food: 4
Service: 3
Amanda R
Not awful usually and not horribly expensive. Nom nom.
I absolutely loveee the shrimp fried rice it always has tonssss of shrimp and the egg rolls are 🔥!!!! I could eat here everyday !
Atmosphere: 2
Food: 5
Service: 4
Angella
The eggrolls we so delicious nothing was greasy not even the egg drop soup. My lomein was just flavored perfectly. I dont do curry but hubbys was super good though like i wanted a couple bites this place is delicious
Recommended dishes: Honey Chicken, Green Pepper Steak
Tomi
First time to Hot Wok my husband and I stopped for an early dinner. The prices are reasonable, the service was great and the food was excellent and hot. We had the Sweet and Sour Chicken Combo Platter and the portions were big you definitely won't leave hungry
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Sweet and Sour Chicken
Jay M
Watch out they add themselves tips when you pay with a card
It would have been 5 stars forever just for the beef sticks...but the recipe changed and that's what my son and I go for. Please change the recipe back. I thought it might have been a bad batch, but It just had a conversation with my uncle who I showed the beef sticks to and he said his were funky a few weeks later...we loved them. Now they taste weird, and 3 hearts are broken. Please go back to the old recipe 🤕
Food: 5
Pickup dinner from here often since it's on my way home from my work at tigon golf carts. Great spot with good food
Atmosphere: 4
Food: 5
Service: 4
This establishment makes good food; however, their Customer Service is terrible. I placed an order 5 days ago, one of the items I ordered was missing. I called to report it. I live 20 minutes away and was already home for the evening and didn't want to drive back. I asked for a Credit. She acknowledged that the item was missing (Lo Mein Noodles) took my Name and last 4 of my phone number. I went today to pick up the food I was supposed to be credited along with additional food I ordered for dinner. She rang me up for the missing item, I informed her that I should not have been rang up for that item since I had already paid for it previously but never got it. She acknowledged that she spoke with me but asked if I brought my receipt. I told her no. I gave her the last 4 digits of my phone number to confirm that I spoke with her. She found the note she took that was taped behind her plexiglass window and said no receipt no free food. I said I paid for it and never got it that's why I called, and you wrote down the credit. She rudely barked by order total and said no receipt no replacement food. As a means to not make a scene and the fact my family was waiting in the car I said I should get my credit. She spoke over me then was shouting about me to her cooks. I paid for the whole order including the item I previously paid for but never received and I told her I won't be back!
I will never order from here again. They lack Customer Service skills! Speaking over and shouting rudely at customers is unacceptable. I will no longer recommend this place due to that alone!
Atmosphere: 1
Food: 4
Service: 1
Take out or no frills dine-in location. Giant high power woks in the kitchen produce great stir fry and the fried rice is excellent. Adds wok hei, a smokey toasted flavor you won't find everywhere!
Atmosphere: 4
Food: 5
Service: 5
The food from Hot Wok tasted amazing! I enjoy Chinese carry-out. There was so much flavor in our food. It was better than my favorite Chinese restaurant back home in St. Louis, Missouri! We definitely plan to stop here on our next visit to Michigan. Generous portions, too.
Atmosphere: 3
Food: 5
Service: 5
One of the top spots in Niles!
Atmosphere: 5
Food: 5
Service: 5
The food was fresh and hot. It was also a nice proportion! Definitely had enjoy for lunch the next day. Order the $10 three fried chicken (wings)/shrimp fried rice combo plate when you go.
Atmosphere: 3
Food: 4
Service: 3
Not awful usually and not horribly expensive. Nom nom.
Atmosphere: 3
Food: 4
Service: 4
Recommended dishes: Sweet and Sour Chicken, Chicken Fried Rice, Sweet Sour Pork, Mongolian Beef
I absolutely loveee the shrimp fried rice it always has tonssss of shrimp and the egg rolls are 🔥!!!! I could eat here everyday !
Atmosphere: 2
Food: 5
Service: 4
The eggrolls we so delicious nothing was greasy not even the egg drop soup. My lomein was just flavored perfectly. I dont do curry but hubbys was super good though like i wanted a couple bites this place is delicious
Atmosphere: 4
Food: 5
Service: 5
Restaurantji Recommends
Foods quick and yummy
Atmosphere: 5
Food: 5
Service: 5
Good food nice people fast takeout
Atmosphere: 2
Food: 4
Service: 5
Foods great!
Atmosphere: 4
Food: 5
Service: 3
Recommended dishes: Honey Chicken, Green Pepper Steak
First time to Hot Wok my husband and I stopped for an early dinner. The prices are reasonable, the service was great and the food was excellent and hot. We had the Sweet and Sour Chicken Combo Platter and the portions were big you definitely won't leave hungry
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Sweet and Sour Chicken
Watch out they add themselves tips when you pay with a card
Atmosphere: 1
Food: 4
Service: 1
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