Papa Johns Pizza
$ • Pizza, Chicken Wings, Fast Food
Hours:
1991 S 11th St, Niles
(269) 687-7272
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Papa John's Reviews
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I was forced to place my order through a call center. For one large cheese pizza and a medium sausage pizza and delivery within 2 miles of the store. It would have been $66.00. Knowing that there was something wrong with that quote I called the local Papa John’s and spoke to the manager. I mentioned that I had ordered a large cheese and a medium sausage for delivery and they quoted me $66. Something was terribly wrong with the call center because it should have only been $27...read full review
This was a waste of money. I ordered an 8 slice medium pizza with pepperoni and mushrooms. The whole entire pizza had 7 pieces of pepperoni and 11 mushrooms. Save your $16 and get pizza elsewhere. I will not ever order anything from Papa John’s again. I would’ve given zero stars but it was not an option.
Ratings
Menu
Hours
| Monday | 10AM - 11PM |
| Tuesday | 10AM - 11PM |
| Wednesday | 10AM - 11PM |
| Thursday | 10AM - 11PM |
| Friday | 10AM - 12AM |
| Saturday | 10AM - 12AM |
| Sunday | 10AM - 11PM |
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Papa Johns Pizza is a reliable choice for hot and delicious food, with friendly and pleasant delivery service. The prices are reasonable, making it a great value compared to other pizza chains. The customer service is excellent, with staff going above and beyond to resolve issues. However, some customers have had difficulties with phone orders due to communication issues. The pizza itself has received mixed reviews, with some enjoying the food and others finding the sauce too sweet and the crust just palatable. Despite this, Papa Johns remains a popular choice for those looking for a convenient and affordable meal.
The pizza is hit or miss, often tasting decent but with issues regarding presentation and honoring what customers pay for. Customers have reported not receiving the extra cheese or toppings they ordered, and the cheese distribution on the pizza can be uneven, with some areas lacking cheese. The toppings are sometimes concentrated in the center of the pizza instead of being evenly distributed. While Papa Johns has great pizza, the way it is sometimes put together can affect the taste and quality.
Customers have also mentioned that their requests for specific cuts or cooking preferences, such as square cut or well-done, are not always honored. Despite these issues, the pizza can still be delicious, with one customer reporting a pizza that had plenty of sauce and was delivered promptly by a third-party service. The main complaint in this case was the difficulty understanding the person taking the order due to their fast speech.
Another customer has experienced missing items in their past orders, despite tipping 15-20% in advance in the hope of receiving their complete order. The restaurant's solution in this case was to provide a credit for a future order, rather than a real-time solution.