Starbucks

I had a coupon for a $3 drink. The young lady at the drive thru window had an issue with seeing it on the app. She stated she couldn’t see it,I showed her on the app it was available. After a few mins she says well the total is $6 plus. I said I’m not paying that when I have a coupon. I said I’ll come in. She gave rude and attitude as, if I was in the wrong. I went inside the young lady at the corner had no issue pulling my coupon up. Customer service needs to be better.

The staff in the early morning is amazing. If you show up too late the drive thru can get busy.

Atmosphere: 4

Food: 4

Service: 4

Chaos and nothing special for out of town guests.

I made the bold mistake of walking into this Starbucks on Christmas morning expecting… coffee. What I received instead was a live-action performance art piece Chaos & Coffee

Act One: I patiently stand in line while it’s busy (because, shockingly, other humans also want caffeine on Christmas). No problem as I respect people working on holidays and even tip generously. Holiday spirit, goodwill, all that jazz…
Act Two: 1st in line and 5 min waiting to order a coffee with extra milk and a hazelnut late with 1 pump of syrup. A simple request and not molecular gastronomy. Many people waiting for their drinks so we find a corner seat and wait for our name to be called. 20 min go but and somehow my coffee is made without my name, spilled all over the cup and lid, and then… I approach the staff to ask if it was mine, only to be met with attitude and my “excuse me” vanishing into the void. Waiting another minute or 2 and I approach the same person I placed the order to seek clarification before I took the coffee cup. I don’t know she responds, I called it long ago. No name, no ticket no nothing.
All the 3–4 people who ordered after me receive their drinks and move on with their lives my late still missing. The manager makes a snarky comment after a customer walks away, seeking grace from customers whose orders continue to be messed up.
So I said, it’s not the customers, it’s the attitude all your employees are displaying on their faces.
Act Three: Attitude. Confusion. Rudeness. Defensive energy like I just asked for the nuclear codes instead of my latte. Asking for grace and forgiveness but forgetting to let go of their own anger towards the boss who placed them on schedule. Then another employee jumps in, defending yet again their incompetence.
My husband kindly asks for a second cup because the first one is actively leaking like a sinking ship. This somehow triggers a cup being thrown and I am busy snappy comment…
To make matters worse another customer jumps in make to excuse the terrible service with the comment that they have to work on Christmas. Yes, I said so do doctors nurses, pilots all emergency workers, airport staff etc and somehow they manage to do their jobs without scolding the people they’re helping or paying customers.
The grand finale? I never received my latte. No option on the app to get a refund, to grade the drink or service…..
If this store’s goal was to replace caffeine with resentment and festive disappointment, congratulations, you nailed it. Will never return….

Atmosphere: 1

Food: 1

Service: 1

The worst ever Starbucks … very disappointed with service . Rude staff with lots of attitude.

The slowest Starbucks ever. Plan to be in line forever no matter how long the line is . It’s absolutely terrible everytime

The BEST morning coffee stop in town.

Atmosphere: 5

Food: 5

Service: 5

I paid for two orders but was only given one. The worker said “have a good one” and closed the window. When I waited for the second drink, she said nothing and just stared at me.
Please make sure they trained to check orders and communicate clearly. Customers shouldn’t feel uncomfortable after paying for their order.

Atmosphere: 1

Food: 2

Service: 1

Good experience

Atmosphere: 5

Food: 5

Service: 5

Can I get some coffee with my 7 dollar ice please

Atmosphere: 1

Food: 1

Service: 1

Extremely slow service, 32 minutes for two drinks.

Atmosphere: 5

Food: 5

Service: 1

Told me 30 min wait...
Who would wait for that long...
Terrible service
Lostbucks

It’s my birthday today so I asked if I could get a free standard coffee with my breakfast sandwich at my local Starbucks. The answer was “no” unless my Starbucks app says I qualify. When I asked a second time they said “no” again and there was nothing they could do. Such a small ask—so much for bringing back the personal atmosphere :(

Service: 1

Best barista's in Northville! Often my first human interaction of the day. Make an awesome cup of mocha and they send me off with a smile on my face! Thanks all. You guys rock 🤘🏻

Atmosphere: 5

Food: 5

Service: 5

This location seems To be ran very well and smoothly -The staff is always very friendly especially Nicki -

Atmosphere: 5

Food: 5

Service: 5

I stop at this Starbucks all the time and it honestly feels like more than a coffee run. The staff is always warm, friendly, and they genuinely love on their customers. Nikki & Christina always greet me by name and already know my order when I pull up to the drive-through. The rest of the team (I’m blanking on names!) is just as awesome and welcoming. Consistent service, great energy, and it’s clear they care about people.

Atmosphere: 5

Food: 5

Service: 5