DISGUSTING. Roach filled rude staff. Food and ice cream will make you sick. Ran but literal children.
Heather Chase
This location is unprofessional and you could hear them muttering under their breath making our shakes.
Update.. next morning not feeling too well. These shakes were the last things we both had before going to bed. The only thing not normal from our day to day diets and I'm here spending my morning with major stomach cramps and throwing up the milkshake I had from last night(not to be too descriptive but I can still taste it! Smh)
Eavee Peterson
We ordered 6 icecreams. They were made quickly by the girl helping us. The problem came when it was time to pay. I had 3 $10 gift cards from a pack I bought at Sam's club. The girl was not able to get them to work then it took lots of troubleshooting. We ended up being there a lot longer than we had hoped and I didn't get to enjoy my icecream with my family but I'm glad the issue was eventually resolved. Hopefully the card reader can be updated so nobody else has an issue like we did in the future.
Craig Davis
Nasty dirty. Got sick from their ice cream. Grease and dust on top of the ice cream case. So much so you can write on it with your finger. Unkept. Disgusting place.
Mindy Snyder
$6.99 for melted ice cream. Looks like the ice cream freezer wasn’t cold enough. I watched her make and it was half melted. This photo was taken 25 seconds after paying. So disappointing.
Atmosphere: 3
Food: 1
Service: 4
charles heinrich
Place sucks it's always closed just give up the business and let someone else have it
Atmosphere: 1
Food: 1
Service: 1
Jared Kusz
Quite a few years ago they stopped serving ice cream through the drive thru. Perhaps this has changed, but my family has never been there since.
Atmosphere: 2
Food: 5
Service: 1
Ellen Snipes
The ice cream is always delicious and the topping selection is second-to-none! However, we were disappointed in the overall lack of cookie dough in the frozen cookie dough ice cream cake.
Atmosphere: 5
Food: 4
Service: 4
Recommended dishes: Mix & Go Create Your Own Creation
Really rude staff. Would not let us sample a ice cream flavor….you’ve got to be kidding me! I love cold stone, but I will not be returning to this location.
Laura
I have tried to go here twice and it is always either closed during open hours or only the drive threw is open. This time I went at 5pm on a Friday, doors were locked only one worker inside. You once again lost my business because there is no point going here if I can't see the ice cream or topings. I just went to Meijer across the street and bought my own tub of ice cream again. I know everything is undstaffed these days but if these companies dont start paying better then these places will all go out of business. Get with the times, pay better or just hurry up and go under already.
tomoko kuroki
the ice cream was fantastic. ordering the ice cream took me a few minutes to figure out, though.
Michelle Harloff
The attitude of the staff was very unwelcoming especially the girl in training. We came in well before closing time and were treated like we were an inconvenience. Probably going to Culvers next time. They are always friendly.
DISGUSTING. Roach filled rude staff. Food and ice cream will make you sick. Ran but literal children.
This location is unprofessional and you could hear them muttering under their breath making our shakes.
Update.. next morning not feeling too well. These shakes were the last things we both had before going to bed. The only thing not normal from our day to day diets and I'm here spending my morning with major stomach cramps and throwing up the milkshake I had from last night(not to be too descriptive but I can still taste it! Smh)
We ordered 6 icecreams. They were made quickly by the girl helping us. The problem came when it was time to pay. I had 3 $10 gift cards from a pack I bought at Sam's club. The girl was not able to get them to work then it took lots of troubleshooting. We ended up being there a lot longer than we had hoped and I didn't get to enjoy my icecream with my family but I'm glad the issue was eventually resolved. Hopefully the card reader can be updated so nobody else has an issue like we did in the future.
Nasty dirty. Got sick from their ice cream. Grease and dust on top of the ice cream case. So much so you can write on it with your finger. Unkept. Disgusting place.
$6.99 for melted ice cream. Looks like the ice cream freezer wasn’t cold enough. I watched her make and it was half melted. This photo was taken 25 seconds after paying. So disappointing.
Atmosphere: 3
Food: 1
Service: 4
Place sucks it's always closed just give up the business and let someone else have it
Atmosphere: 1
Food: 1
Service: 1
Quite a few years ago they stopped serving ice cream through the drive thru. Perhaps this has changed, but my family has never been there since.
Atmosphere: 2
Food: 5
Service: 1
The ice cream is always delicious and the topping selection is second-to-none! However, we were disappointed in the overall lack of cookie dough in the frozen cookie dough ice cream cake.
Atmosphere: 5
Food: 4
Service: 4
Recommended dishes: Mix & Go Create Your Own Creation
Parking: Lots of room
Wheelchair accessibility: Lots of room
Atmosphere: 5
Food: 5
Service: 5
Best Ice cream in town
Restaurantji Recommends
Good but very expensive
Really rude staff. Would not let us sample a ice cream flavor….you’ve got to be kidding me! I love cold stone, but I will not be returning to this location.
I have tried to go here twice and it is always either closed during open hours or only the drive threw is open. This time I went at 5pm on a Friday, doors were locked only one worker inside. You once again lost my business because there is no point going here if I can't see the ice cream or topings. I just went to Meijer across the street and bought my own tub of ice cream again. I know everything is undstaffed these days but if these companies dont start paying better then these places will all go out of business. Get with the times, pay better or just hurry up and go under already.
the ice cream was fantastic. ordering the ice cream took me a few minutes to figure out, though.
The attitude of the staff was very unwelcoming especially the girl in training. We came in well before closing time and were treated like we were an inconvenience. Probably going to Culvers next time. They are always friendly.
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