I was not greeted. There was only 1 worker and he was not friendly at all. No hello, how are you, thank you, or have a good day. He also had a afro and should have been wearing a hair net. Customer service was horrible. He made my sandwich extra sloppy. Meat just thrown on there a bunch of lettuce in the middle I just wasn't satisfied at all.
Atmosphere: 1
Food: 1
Service: 1
Dabba Do
I went in today around 11 am. Woman Tina was very rude. I ordered a footling sub with egg pepperoni n cheese I told her I did not want it all toasted but to please cook the egg pepperoni and cheese. She cooked the egg I asked are u adding my pepperoni n cheese she said no goes after I said I wanted it warmed to. She said no that's not what we do. Throwing things around. And eventually warmed my cheese on my eggs. I should of just walked out at this point. I go to this one because close to my house. This is not first time happened with this lady. I norm do not get on here for things like this. But I will no longer go to this Subway. If you don't like your job then don't work there. Ive worked customer service 95% of my jobs and bad day or not you put a smile on n deal.
Atmosphere: 2
Food: 3
Service: 1
Jennifer Mendoza
The last couple of times I've been at this Subway, the food is good, and the place is, for the most part, clean. It's one of the employees who just does not have the energy to keep up (she's slow, I won't mention her name you'll know if you decide to go) I'll still go back every now and then just hope it'll be better next time. Try a smile and some positive attitude, Subway. Thanks.
Atmosphere: 3
Food: 4
Service: 1
Simeon Knapp
One of the nicest servers I’ve had in a long time—made me feel like I was ordering a gourmet meal. The subs? Well, they were subs. But hey, the building was so clean, I almost felt bad walking in with crumbs on my shirt. 5/5 for the experience (and the clean floors)!
Atmosphere: 5
Food: 5
Service: 5
Brian Hinders
Nasty, ruined my coupon, woman making my sandwhiches wanted to only do meat and cheese no vegatables, just an unpleasant expierience. I recomend going elsewhere until a new team is trained. Sandwhich artist failure, communications failure.
Atmosphere: 4
Food: 2
Service: 1
Ametria Taylor
Overall good food , cookies were stale they weren’t fresh. No one was in there but it still took them forever to do my sub.
Atmosphere: 1
Food: 4
Service: 3
Tina Gourrier
First time I ever stopped into this store. The staff were very helpful. Will definitely stop in again!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pizza Sub
Mike O'Malley
This grand haven rd location is my favorite when it comes to service there. I want to thank Kenny for making the best sandwich on my last visit!
Atmosphere: 3
Food: 5
Service: 5
Zach K
Making online orders before in store customers is diabolical.
Atmosphere: 2
Food: 2
Service: 1
Kim Carlson
First time at this location and will NEVER RETURN. The two girls took 45 minutes and there were only two people ahead of us. I believe they were doing online orders. Offered the people who we waited with a cookie for their wait but not us. And the girl who checked us out whispers and you can’t hear ANYTHING they’re saying because it’s so noisy.
Got the dippers, they were nothing like the commercials. Flat and skimpy. Not round and full.
Atmosphere: 4
Food: 1
Service: 4
C C
Great food
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Subway Club, Pizza Sub
derp the wolf
This subway looks nice and the lady there was all so very nice and helpful but the brand new flat bread sucks and I miss the old flat bread pleas bring it back
Parking: It's small but the place is all so small
Atmosphere: 5
Food: 1
Service: 5
tedg854
I ordered a BMT (not "ultimate"), my son ordered simple salami with lettuce. The cashier, who seemed to be the owner? would not accept my 2 footlong for $12.99 coupon. She said she was forced to ring up my son's sandwich as a veggie + salami, so the total was almost $18. Been to many subways, first time a simple sandwich was penalized for not meeting the coupon. I can see extra meet or cheese, but the sandwich was too simple to qualify? Come on, get with the spirit of the coupon that Subway is promoting for your franchise! Advise going to the Fruitport, Sherman Ave, or Harvey St locations, avoid this one!
Randy Bonter
One of the nicest Subways I've been to. The building is unique and clean. Excellent friendly service.
I was not greeted. There was only 1 worker and he was not friendly at all. No hello, how are you, thank you, or have a good day. He also had a afro and should have been wearing a hair net. Customer service was horrible. He made my sandwich extra sloppy. Meat just thrown on there a bunch of lettuce in the middle I just wasn't satisfied at all.
Atmosphere: 1
Food: 1
Service: 1
I went in today around 11 am. Woman Tina was very rude. I ordered a footling sub with egg pepperoni n cheese I told her I did not want it all toasted but to please cook the egg pepperoni and cheese. She cooked the egg I asked are u adding my pepperoni n cheese she said no goes after I said I wanted it warmed to. She said no that's not what we do. Throwing things around. And eventually warmed my cheese on my eggs. I should of just walked out at this point. I go to this one because close to my house. This is not first time happened with this lady. I norm do not get on here for things like this. But I will no longer go to this Subway. If you don't like your job then don't work there. Ive worked customer service 95% of my jobs and bad day or not you put a smile on n deal.
Atmosphere: 2
Food: 3
Service: 1
The last couple of times I've been at this Subway, the food is good, and the place is, for the most part, clean. It's one of the employees who just does not have the energy to keep up (she's slow, I won't mention her name you'll know if you decide to go) I'll still go back every now and then just hope it'll be better next time. Try a smile and some positive attitude, Subway. Thanks.
Atmosphere: 3
Food: 4
Service: 1
One of the nicest servers I’ve had in a long time—made me feel like I was ordering a gourmet meal. The subs? Well, they were subs. But hey, the building was so clean, I almost felt bad walking in with crumbs on my shirt. 5/5 for the experience (and the clean floors)!
Atmosphere: 5
Food: 5
Service: 5
Nasty, ruined my coupon, woman making my sandwhiches wanted to only do meat and cheese no vegatables, just an unpleasant expierience. I recomend going elsewhere until a new team is trained. Sandwhich artist failure, communications failure.
Atmosphere: 4
Food: 2
Service: 1
Overall good food , cookies were stale they weren’t fresh. No one was in there but it still took them forever to do my sub.
Atmosphere: 1
Food: 4
Service: 3
First time I ever stopped into this store. The staff were very helpful. Will definitely stop in again!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pizza Sub
This grand haven rd location is my favorite when it comes to service there. I want to thank Kenny for making the best sandwich on my last visit!
Atmosphere: 3
Food: 5
Service: 5
Making online orders before in store customers is diabolical.
Atmosphere: 2
Food: 2
Service: 1
First time at this location and will NEVER RETURN.
The two girls took 45 minutes and there were only two people ahead of us. I believe they were doing online orders.
Offered the people who we waited with a cookie for their wait but not us.
And the girl who checked us out whispers and you can’t hear ANYTHING they’re saying because it’s so noisy.
Atmosphere: 1
Food: 2
Service: 1
Restaurantji Recommends
Got the dippers, they were nothing like the commercials. Flat and skimpy. Not round and full.
Atmosphere: 4
Food: 1
Service: 4
Great food
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Subway Club, Pizza Sub
This subway looks nice and the lady there was all so very nice and helpful but the brand new flat bread sucks and I miss the old flat bread pleas bring it back
Parking: It's small but the place is all so small
Atmosphere: 5
Food: 1
Service: 5
I ordered a BMT (not "ultimate"), my son ordered simple salami with lettuce. The cashier, who seemed to be the owner? would not accept my 2 footlong for $12.99 coupon. She said she was forced to ring up my son's sandwich as a veggie + salami, so the total was almost $18. Been to many subways, first time a simple sandwich was penalized for not meeting the coupon. I can see extra meet or cheese, but the sandwich was too simple to qualify? Come on, get with the spirit of the coupon that Subway is promoting for your franchise! Advise going to the Fruitport, Sherman Ave, or Harvey St locations, avoid this one!
One of the nicest Subways I've been to. The building is unique and clean. Excellent friendly service.
Atmosphere: 5
Food: 5
Service: 5
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