As with most fast food in Muskegon they have issues with consistent shopper experience due to the available labor force. It is now customary to scrutinize the order delivered to you before leaving. And also, most fast food I've realized have turned into a kiosk type environment and they don't really appreciate anybody eating in the store.
Atmosphere: 2
Food: 3
Service: 3
Angel Fox
I am very disappointed I went there ordered two biggie bags and a extra nugget I didn't get the extra nugget had to go in and I watched the lady have a attitude and pulled up the nuggets before they were ready bit into a nugget and wasn't done mind you I got them for my 2 year old son luckily I tried them before I gave them to him she was slow very rude and food wasn't prepared properly they were undone and unprofessional so pissed 😡
Atmosphere: 1
Food: 1
Service: 1
Ezra Beach
Customer service has significantly declined. When we first moved here about a year and a half ago, there was a lovely family running this location who were very polite. Now, the person over the speaker and at the window sound like they want to strangle you. Not even excused by a bad day, it's every time we come. Need better customer service training. Makes customers want to come back less, it's not hard to be bare minimum polite (and this is coming from someone who's worked several fast food places.)
Additionally, mistakes with being given the wrong food. Didn't notice until we were home because the rest of the order looked correct. Double checked receipt, correct item was ordered but incorrect item given.
What's even worse is that they won't tell you your total. Not at the speaker, not at the window. We asked, and she rudely said we'd get the receipt later, instead of just letting us know the number that was on the screen in front of her. Not sure if this was a corporate order that she was following, or personal laziness.
Atmosphere: 3
Food: 4
Service: 1
Nichole Austermiller
I have attempted to get a snickerdoodle cookie frosty 4 times over the past month. Each time I given an excuse about how the machine is broken or they ran out of vanilla ice cream or they just replaced the vanilla ice cream. This is starting to feel like a McDonalds conspiracy...
Atmosphere: 1
Food: 1
Service: 1
Tolow
Waited almost 15 minutes for somebody to take my order while four employee stood around the kitchen. The employee working the front counter was outside shoveling sidewalks. The other four employees were discussing how it’s not their job. One of the kitchen employees attempted to stick her head out the window to yell at the outside employee to come inside, but it was cold and she said hell no. I see there are cameras inside the store and if management sees this or ownership sees us the date was December 29 at about 1230/ 1245.
Atmosphere: 1
Food: 4
Service: 1
Nicholas Sodini
24 dollars for one combo meal and 2 frosty. gfy
Atmosphere: 1
Food: 1
Service: 1
Andrew Laverty
The wait is insane here. Every time I have been here to pick up for DoorDash they always have me waiting at least 10 minutes even if there is nobody else in the Drive Thru or store
Atmosphere: 5
Food: 4
Service: 2
Kara Sproat
Was sad they no longer offer lettuce buns. Great service tho.
Atmosphere: 5
Food: 1
Service: 5
Greg B
I don't eat fast food very often but when I do I choose wendy's
Food: 5
Service: 5
Bryan C (Bc)
This is my last time for Wendy’s in Muskegon, avoid all of them, LOUSY food, people, atmosphere 👎👎
An employee locked me out before they closed. The drive thru line was wrapped around the building and no cars were at the windows. I will be reporting this to corporate.
Atmosphere: 2
Food: 4
Service: 1
Candy Fox
The food was fine and the person serving us was very friendly and helpful. What I did not care for was the filthy dirty tables not wiped off after other customers. . There was no ketchup in the ketchup machine no cups in the other ketchup machine and there were two cigarettes put out on one of the table tops. This is not where I like to take my grandchildren for a meal when it’s that dirty.
As with most fast food in Muskegon they have issues with consistent shopper experience due to the available labor force. It is now customary to scrutinize the order delivered to you before leaving. And also, most fast food I've realized have turned into a kiosk type environment and they don't really appreciate anybody eating in the store.
Atmosphere: 2
Food: 3
Service: 3
I am very disappointed I went there ordered two biggie bags and a extra nugget I didn't get the extra nugget had to go in and I watched the lady have a attitude and pulled up the nuggets before they were ready bit into a nugget and wasn't done mind you I got them for my 2 year old son luckily I tried them before I gave them to him she was slow very rude and food wasn't prepared properly they were undone and unprofessional so pissed 😡
Atmosphere: 1
Food: 1
Service: 1
Customer service has significantly declined. When we first moved here about a year and a half ago, there was a lovely family running this location who were very polite. Now, the person over the speaker and at the window sound like they want to strangle you. Not even excused by a bad day, it's every time we come. Need better customer service training. Makes customers want to come back less, it's not hard to be bare minimum polite (and this is coming from someone who's worked several fast food places.)
Additionally, mistakes with being given the wrong food. Didn't notice until we were home because the rest of the order looked correct. Double checked receipt, correct item was ordered but incorrect item given.
What's even worse is that they won't tell you your total. Not at the speaker, not at the window. We asked, and she rudely said we'd get the receipt later, instead of just letting us know the number that was on the screen in front of her. Not sure if this was a corporate order that she was following, or personal laziness.
Atmosphere: 3
Food: 4
Service: 1
I have attempted to get a snickerdoodle cookie frosty 4 times over the past month. Each time I given an excuse about how the machine is broken or they ran out of vanilla ice cream or they just replaced the vanilla ice cream. This is starting to feel like a McDonalds conspiracy...
Atmosphere: 1
Food: 1
Service: 1
Waited almost 15 minutes for somebody to take my order while four employee stood around the kitchen. The employee working the front counter was outside shoveling sidewalks. The other four employees were discussing how it’s not their job. One of the kitchen employees attempted to stick her head out the window to yell at the outside employee to come inside, but it was cold and she said hell no. I see there are cameras inside the store and if management sees this or ownership sees us the date was December 29 at about 1230/ 1245.
Atmosphere: 1
Food: 4
Service: 1
24 dollars for one combo meal and 2 frosty. gfy
Atmosphere: 1
Food: 1
Service: 1
The wait is insane here. Every time I have been here to pick up for DoorDash they always have me waiting at least 10 minutes even if there is nobody else in the Drive Thru or store
Atmosphere: 5
Food: 4
Service: 2
Was sad they no longer offer lettuce buns. Great service tho.
Atmosphere: 5
Food: 1
Service: 5
I don't eat fast food very often but when I do I choose wendy's
Food: 5
Service: 5
This is my last time for Wendy’s in Muskegon, avoid all of them, LOUSY food, people, atmosphere 👎👎
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Good service
Atmosphere: 5
Food: 5
Service: 5
It was just a quick stop to get a bite to eat.
Atmosphere: 4
Food: 3
Service: 4
An employee locked me out before they closed. The drive thru line was wrapped around the building and no cars were at the windows. I will be reporting this to corporate.
Atmosphere: 2
Food: 4
Service: 1
The food was fine and the person serving us was very friendly and helpful. What I did not care for was the filthy dirty tables not wiped off after other customers. . There was no ketchup in the ketchup machine no cups in the other ketchup machine and there were two cigarettes put out on one of the table tops. This is not where I like to take my grandchildren for a meal when it’s that dirty.
Atmosphere: 1
Food: 3
Service: 3
Chilli 🌶 is the best I've ever had
Atmosphere: 5
Food: 5
Service: 5
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