EverytiPme I go to this Baskin & Robbins, they are out of certain flavors. They serve my 2 scoop Sunday in small cups. This place is horrible and I will not be going back.
Atmosphere: 3
Food: 1
Service: 1
Elena Gross
Thank you again for the most delicious ice cream celebration cake! This is my go-to place when I need a Kosher cake. In the past, I needed to choose a cake already made in the freezer, but now they have a decorator again! Yay! My guests and I enjoyed the ice cream cake. I will be back in the future to get an ice cream cake and donuts when the need arises.
Food: 5
Service: 5
Alyssa “Alyssa Lashay” Lashay
Brought my son here to celebrate his t ball game and the doors were all locked prior to 9pm. They locked them closer to 8:30pm. And basically told me I had to use the drive thru which took away from the experience of my son picking out his ice cream. It was horrible I had to leave with a screaming 4 year old because I refuse to spend my money somewhere that would lock the doors early and stare at a disappointed child through the windows because they are trying not to do their job. This is so terrible and I will not be returning. To whoever owns this place, they are turning away money and whoever the manager is shame on you!!!!
Atmosphere: 1
Food: 1
Service: 1
Geoffrey Vincent
I cannot stress enough that you should avoid this location for any advanced order. 2 times now they have failed to have our order ready. This time we ordered online and paid for a customized $28.00 PolarPizza to pick up Thursday at 10:00am. I showed up at quarter to 11 and gave them my name and order number and their response was that they "...didn't have that order..." and that was it. When I pressed them and showed the screen shot of the order, order number, date/ time and location they again said they "...never received it..." and again, just sort of stood there and looked at me. After some back and forth and talking amongst themselves, I again asked someone what the situation was and they came back and said they now had the order and would make it while I waited. I was almost positive it would be a problem, but I was pressed for time, and it was for a birthday later that day so I waited. After a few minutes someone approached me and asked if they could see the order on my phone again so they would know what to make so, clearly, they still did not have that order or did anything to retrieve it. After a couple more minutes he walked back over and handed me the item and walked away. I was very disappointed that not ONE of the people working even offered any kind of apology. Technical issues aside, you have a customer standing there with confirmation of a PAID order with a clear pick-up time and location. There is no doubt you failed that customer. Why not offer a simple apology? To round it out, as soon as I got home i stuck it in the freezer, and when my wife got home that night to take a look at it, as expected it had melted because they poured hot fudge on top of the ice cream. As you can see from the picture it was a total mess and, on a side note, I later found out that it had leaked and got ice cream and fudge on my floor mat. Needless to say, my wife drove back to the location, returned it and asked for a refund which came with an offer to exchange for some other completely different kind they had in the freezer pre-made. She declined, asked for a refund again and then... finally got an apology. It was only after she got back home that we remembered a couple years ago this same store didn’t have the order when we arrived to pick up an ice cream pie we had ordered for our sons birthday party. We were wiser then, I guess because we asked for the refund immediately that time. In summary, this location is not well connected to the larger network or does not obtain orders properly but either way is completely uninterested in valuing their customer. I’d suggest you use a different location if you want Baskin Robbins products.
Food: 1
Service: 1
Geoffrey Vincent
I cannot stress enough that you should avoid this location for any advanced order. 2 times now they have failed to have our order ready. This time we ordered online and paid for a customized $28.00 PolarPizza to pick up Thursday at 10:00am. I showed up at quarter to 11 and gave them my name and order number and their response was that they "...didn't have that order..." and that was it. When I pressed them and showed the screen shot of the order, order number, date/ time and location they again said they "...never received it..." and again, just sort of stood there and looked at me. After some back and forth and talking amongst themselves, I again asked someone what the situation was and they came back and said they now had the order and would make it while I waited. I was almost positive it would be a problem, but I was pressed for time, and it was for a birthday later that day so I waited. After a few minutes someone approached me and asked if they could see the order on my phone again so they would know what to make so, clearly, they still did not have that order or did anything to retrieve it. After a couple more minutes he walked back over and handed me the item and walked away. I was very disappointed that not ONE of the people working even offered any kind of apology. Technical issues aside, you have a customer standing there with confirmation of a PAID order with a clear pick-up time and location. There is no doubt you failed that customer. Why not offer a simple apology? To round it out, as soon as I got home i stuck it in the freezer, and when my wife got home that night to take a look at it, as expected it had melted because they poured hot fudge on top of the ice cream. As you can see from the picture it was a total mess and, on a side note, I later found out that it had leaked and got ice cream and fudge on my floor mat. Needless to say, my wife drove back to the location, returned it and asked for a refund which came with an offer to exchange for some other completely different kind they had in the freezer pre-made. She declined, asked for a refund again and then... finally got an apology. It was only after she got back home that we remembered a couple years ago this same store didn’t have the order when we arrived to pick up an ice cream pie we had ordered for our sons birthday party. We were wiser then, I guess because we asked for the refund immediately that time. In summary, this location is not well connected to the larger network or does not obtain orders properly but either way is completely uninterested in valuing their customer. I’d suggest you use a different location if you want Baskin Robbins products.
mz valeta
If I could give them a zero, it would be a zero I ordered two scoops strawberry sundae The first one the guy made was a single scoop, with just whipped cream and nuts. The second one he made. Was just whipped cream, and nuts had to go knock on the window because it was late night he walked away, so then I had to walk around to the drive-through while a customer was waiting on their order The guy working did not want to put the strawberry topping on it. He’s trying to tell me I gave you the two scoops that’s because the first one he only gave me one scoop. Never again terrible customer service!!!!
Atmosphere: 1
Food: 1
Service: 1
LaTonya Sherie
Ice cream was all
Atmosphere: 1
Service: 1
Bradley Davis
This location is by far the worse one.just get ice cream and it it had freezer burn all over it.this place is really went downhill in the last 6 months.
Food: 1
Man of God Mind (Red pill thinking man)
Horrible chocolate shake...I told the guide to make the shake thick...I received a cup of chocolate milk. Terrible response to my nearly $10 order request.
High price and the service is not good. We just received and ordered a shake, the employee who is working now, is not greeting the customer even like hi and bye. He was such a rude person I never seen in any of the stores.
Atmosphere: 1
Food: 1
Gina Moorman
Not just this Baskin Robbins, but a lot of them do not have peanut butter and chocolate ice cream!!
Michael
My wife’s and I experience here was a good one. We stopped here late at night after a concert in Sterling Heights. The sole employee working was friendly and patient with our ordering. One of our donuts tasted stale but everything else including the ice cream was great.
Decent for a Dunkin, but it's fast food
Atmosphere: 5
Food: 4
Service: 5
EverytiPme I go to this Baskin & Robbins, they are out of certain flavors. They serve my 2 scoop Sunday in small cups. This place is horrible and I will not be going back.
Atmosphere: 3
Food: 1
Service: 1
Thank you again for the most delicious ice cream celebration cake! This is my go-to place when I need a Kosher cake. In the past, I needed to choose a cake already made in the freezer, but now they have a decorator again! Yay! My guests and I enjoyed the ice cream cake. I will be back in the future to get an ice cream cake and donuts when the need arises.
Food: 5
Service: 5
Brought my son here to celebrate his t ball game and the doors were all locked prior to 9pm. They locked them closer to 8:30pm. And basically told me I had to use the drive thru which took away from the experience of my son picking out his ice cream. It was horrible I had to leave with a screaming 4 year old because I refuse to spend my money somewhere that would lock the doors early and stare at a disappointed child through the windows because they are trying not to do their job. This is so terrible and I will not be returning. To whoever owns this place, they are turning away money and whoever the manager is shame on you!!!!
Atmosphere: 1
Food: 1
Service: 1
I cannot stress enough that you should avoid this location for any advanced order. 2 times now they have failed to have our order ready. This time we ordered online and paid for a customized $28.00 PolarPizza to pick up Thursday at 10:00am. I showed up at quarter to 11 and gave them my name and order number and their response was that they "...didn't have that order..." and that was it. When I pressed them and showed the screen shot of the order, order number, date/ time and location they again said they "...never received it..." and again, just sort of stood there and looked at me. After some back and forth and talking amongst themselves, I again asked someone what the situation was and they came back and said they now had the order and would make it while I waited. I was almost positive it would be a problem, but I was pressed for time, and it was for a birthday later that day so I waited. After a few minutes someone approached me and asked if they could see the order on my phone again so they would know what to make so, clearly, they still did not have that order or did anything to retrieve it. After a couple more minutes he walked back over and handed me the item and walked away. I was very disappointed that not ONE of the people working even offered any kind of apology. Technical issues aside, you have a customer standing there with confirmation of a PAID order with a clear pick-up time and location. There is no doubt you failed that customer. Why not offer a simple apology? To round it out, as soon as I got home i stuck it in the freezer, and when my wife got home that night to take a look at it, as expected it had melted because they poured hot fudge on top of the ice cream. As you can see from the picture it was a total mess and, on a side note, I later found out that it had leaked and got ice cream and fudge on my floor mat. Needless to say, my wife drove back to the location, returned it and asked for a refund which came with an offer to exchange for some other completely different kind they had in the freezer pre-made. She declined, asked for a refund again and then... finally got an apology. It was only after she got back home that we remembered a couple years ago this same store didn’t have the order when we arrived to pick up an ice cream pie we had ordered for our sons birthday party. We were wiser then, I guess because we asked for the refund immediately that time. In summary, this location is not well connected to the larger network or does not obtain orders properly but either way is completely uninterested in valuing their customer. I’d suggest you use a different location if you want Baskin Robbins products.
Food: 1
Service: 1
I cannot stress enough that you should avoid this location for any advanced order. 2 times now they have failed to have our order ready. This time we ordered online and paid for a customized $28.00 PolarPizza to pick up Thursday at 10:00am. I showed up at quarter to 11 and gave them my name and order number and their response was that they "...didn't have that order..." and that was it. When I pressed them and showed the screen shot of the order, order number, date/ time and location they again said they "...never received it..." and again, just sort of stood there and looked at me. After some back and forth and talking amongst themselves, I again asked someone what the situation was and they came back and said they now had the order and would make it while I waited. I was almost positive it would be a problem, but I was pressed for time, and it was for a birthday later that day so I waited. After a few minutes someone approached me and asked if they could see the order on my phone again so they would know what to make so, clearly, they still did not have that order or did anything to retrieve it. After a couple more minutes he walked back over and handed me the item and walked away. I was very disappointed that not ONE of the people working even offered any kind of apology. Technical issues aside, you have a customer standing there with confirmation of a PAID order with a clear pick-up time and location. There is no doubt you failed that customer. Why not offer a simple apology? To round it out, as soon as I got home i stuck it in the freezer, and when my wife got home that night to take a look at it, as expected it had melted because they poured hot fudge on top of the ice cream. As you can see from the picture it was a total mess and, on a side note, I later found out that it had leaked and got ice cream and fudge on my floor mat. Needless to say, my wife drove back to the location, returned it and asked for a refund which came with an offer to exchange for some other completely different kind they had in the freezer pre-made. She declined, asked for a refund again and then... finally got an apology. It was only after she got back home that we remembered a couple years ago this same store didn’t have the order when we arrived to pick up an ice cream pie we had ordered for our sons birthday party. We were wiser then, I guess because we asked for the refund immediately that time. In summary, this location is not well connected to the larger network or does not obtain orders properly but either way is completely uninterested in valuing their customer. I’d suggest you use a different location if you want Baskin Robbins products.
If I could give them a zero, it would be a zero I ordered two scoops strawberry sundae The first one the guy made was a single scoop, with just whipped cream and nuts. The second one he made. Was just whipped cream, and nuts had to go knock on the window because it was late night he walked away, so then I had to walk around to the drive-through while a customer was waiting on their order The guy working did not want to put the strawberry topping on it. He’s trying to tell me I gave you the two scoops that’s because the first one he only gave me one scoop. Never again terrible customer service!!!!
Atmosphere: 1
Food: 1
Service: 1
Ice cream was all
Atmosphere: 1
Service: 1
This location is by far the worse one.just get ice cream and it it had freezer burn all over it.this place is really went downhill in the last 6 months.
Food: 1
Horrible chocolate shake...I told the guide to make the shake thick...I received a cup of chocolate milk. Terrible response to my nearly $10 order request.
Atmosphere: 2
Food: 1
Service: 3
Restaurantji Recommends
High price and the service is not good. We just received and ordered a shake, the employee who is working now, is not greeting the customer even like hi and bye. He was such a rude person I never seen in any of the stores.
Atmosphere: 1
Food: 1
Not just this Baskin Robbins, but a lot of them do not have peanut butter and chocolate ice cream!!
My wife’s and I experience here was a good one. We stopped here late at night after a concert in Sterling Heights. The sole employee working was friendly and patient with our ordering. One of our donuts tasted stale but everything else including the ice cream was great.
Dirty & Overpriced!
Great ice cream, and flavors
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