This place is awful,never have anything you want and the night guys are very rude.i miss my Indian buddy that worked nights for years until a few months ago.
Sky Thames
I hate having to do this but I’ve had more cons than pros at this particular location. The younger employees seem to have the problems, the older ones always make sure to be courteous and friendly. The coffee was not up to par it tasted burnt, maybe it was rushed. And the one to take my order seem to have an attitude as if I was a burden when I asked simple questions about the coffee I paid for. I’m not a difficult customer I never complain but I felt a way with my service and the hospitality I did not receive. Most of us look forward to coffee to either end or start our day so it wasn’t appreciated. I get we have long days and get tired but you know the job you signed up for, do better. Thanks
Atmosphere: 1
Food: 2
Service: 1
Ebone Lewis
I have been going to Dunkin’ for years in Oak Park off 10/greenfield, there were 3 lady baristas excellent. Now I either go to bigby or the Location on 9mile, the baristas are terrible in attitude, demeanor and this is in the morning, like they are mad a breakfast. I am a chai latte and matcha never are made correctly. This particular franchise location needs new staffing.
Atmosphere: 1
Food: 1
Service: 1
See Loo
The donuts are never fresh anymore! I have given up on this location and now go to the Tim Hortons in 9/Coolidge!
Food: 1
Tay'Shaun Lewis (Tay)
Worst Staff That Works here. I had placed a order on the app for them to say they don’t have it and the money was taken out. Then continued to try to have me pay
Atmosphere: 1
Food: 2
Service: 1
Gaby Lopez
Ordered two breakfast sandwiches sausage and egg with cheese and three hash browns. First of all the sandwiches were placed on top of the hash browns making them mush before I even left the store, I was going to let that go then when I get home my sandwiches have no cheese and no meat just egg and bread ridiculous!!! Ordered 12 donuts Glazed donuts were okay the rest of the flavores tastes stale and I came upon them opening. just really sad called the store multiple times to see if this can be resolved and no answer drove 25 minutes through snow for no reason ?? never will be coming back here ever again this Duncan is nothing like the ones back on the west coast truly disappointed
Atmosphere: 1
Food: 1
Service: 3
Devon Long
I’ve been coming to this location almost ever day since moving to the area 4 years ago. They mess up my order every now and then but I usually let it slide. The one time I ask for a drink to be remade because it was gross the man told me I had to pay the difference between the 2 drinks.? After telling him I’m not doing that he proceeds to argue with me about policy this policy that. I could see if I was trying to keep both drinks, I simply wanted to return the gross drink and have it remade. I gave up because the issue was not being resolved. Shouldn’t have to argue with a grown man over a milkshake! Left without a refund and a drink. Customer service went down hill, workers have smart mouths and attitudes.
Atmosphere: 1
Service: 1
Heather Renee MUHAMMAD
I was really excited about this location being Kosher. Although my coffee was way too sweet, I was excited about the kosher/veggie bacon and sausage options. The sourdough sandwich was ok but it definitely needed something else.
Atmosphere: 4
Food: 3
Service: 4
Kim Lea
Donuts have gotten smaller ,charge more $$ , No one seems to care ,they are so busy talking with each other . NO one speaks English ,can't understand a word . WHAT happened this used to be a friendly place to go ...
Very rude, I've been asking for a bag for the 2 dozen I ordered, he handed me 2 dozens without a banging them when I asked for the 3rd time for a bag he brought a bag then said bring me the 2 dozen so he can bag them. He put 2 dozens in the bag sideways, this happened at 3am on 11-14-2022.
Atmosphere: 1
Food: 1
Service: 1
A.
Coffee was warm not hot. Macchiato was not made correctly.
Atmosphere: 4
Food: 2
Service: 5
Mark Winters
They gave my wife the wrong ice cream in her sundae through the drive in.
Food: 4
Service: 3
Recommended dishes: Egg and Cheese, Croissant
Ty Jordan
Their employee's attitude towards customers are extremely sour to be such a sweet ? place. The first couple times I received good service. Now that my daughter likes to go there after school. It makes me very anxious for construction to be done and over with. We will take our business to the Dunkin Donuts that is closer to 9 mile that, is if they have what she wants there??♀️
Food: 5
Service: 1
Barbee Season
My drinks weren't made that great. It made me feel sick after about an hour. I mean nausea & stomach bubbling so bad. I've deleted the app, I'll probably never go back.
This place is awful,never have anything you want and the night guys are very rude.i miss my Indian buddy that worked nights for years until a few months ago.
I hate having to do this but I’ve had more cons than pros at this particular location. The younger employees seem to have the problems, the older ones always make sure to be courteous and friendly. The coffee was not up to par it tasted burnt, maybe it was rushed. And the one to take my order seem to have an attitude as if I was a burden when I asked simple questions about the coffee I paid for. I’m not a difficult customer I never complain but I felt a way with my service and the hospitality I did not receive. Most of us look forward to coffee to either end or start our day so it wasn’t appreciated. I get we have long days and get tired but you know the job you signed up for, do better. Thanks
Atmosphere: 1
Food: 2
Service: 1
I have been going to Dunkin’ for years in Oak Park off 10/greenfield, there were 3 lady baristas excellent. Now I either go to bigby or the Location on 9mile, the baristas are terrible in attitude, demeanor and this is in the morning, like they are mad a breakfast. I am a chai latte and matcha never are made correctly. This particular franchise location needs new staffing.
Atmosphere: 1
Food: 1
Service: 1
The donuts are never fresh anymore! I have given up on this location and now go to the Tim Hortons in 9/Coolidge!
Food: 1
Worst Staff That Works here. I had placed a order on the app for them to say they don’t have it and the money was taken out. Then continued to try to have me pay
Atmosphere: 1
Food: 2
Service: 1
Ordered two breakfast sandwiches sausage and egg with cheese and three hash browns. First of all the sandwiches were placed on top of the hash browns making them mush before I even left the store, I was going to let that go then when I get home my sandwiches have no cheese and no meat just egg and bread ridiculous!!! Ordered 12 donuts Glazed donuts were okay the rest of the flavores tastes stale and I came upon them opening. just really sad called the store multiple times to see if this can be resolved and no answer drove 25 minutes through snow for no reason ?? never will be coming back here ever again this Duncan is nothing like the ones back on the west coast truly disappointed
Atmosphere: 1
Food: 1
Service: 3
I’ve been coming to this location almost ever day since moving to the area 4 years ago. They mess up my order every now and then but I usually let it slide. The one time I ask for a drink to be remade because it was gross the man told me I had to pay the difference between the 2 drinks.? After telling him I’m not doing that he proceeds to argue with me about policy this policy that. I could see if I was trying to keep both drinks, I simply wanted to return the gross drink and have it remade. I gave up because the issue was not being resolved. Shouldn’t have to argue with a grown man over a milkshake! Left without a refund and a drink. Customer service went down hill, workers have smart mouths and attitudes.
Atmosphere: 1
Service: 1
I was really excited about this location being Kosher. Although my coffee was way too sweet, I was excited about the kosher/veggie bacon and sausage options. The sourdough sandwich was ok but it definitely needed something else.
Atmosphere: 4
Food: 3
Service: 4
Donuts have gotten smaller ,charge more $$ , No one seems to care ,they are so busy talking with each other . NO one speaks English ,can't understand a word . WHAT happened this used to be a friendly place to go ...
Atmosphere: 1
Food: 1
Service: 1
A dozen
Atmosphere: 4
Food: 4
Service: 4
Restaurantji Recommends
Very rude, I've been asking for a bag for the 2 dozen I ordered, he handed me 2 dozens without a banging them when I asked for the 3rd time for a bag he brought a bag then said bring me the 2 dozen so he can bag them. He put 2 dozens in the bag sideways, this happened at 3am on 11-14-2022.
Atmosphere: 1
Food: 1
Service: 1
Coffee was warm not hot. Macchiato was not made correctly.
Atmosphere: 4
Food: 2
Service: 5
They gave my wife the wrong ice cream in her sundae through the drive in.
Food: 4
Service: 3
Recommended dishes: Egg and Cheese, Croissant
Their employee's attitude towards customers are extremely sour to be such a sweet ? place. The first couple times I received good service. Now that my daughter likes to go there after school. It makes me very anxious for construction to be done and over with. We will take our business to the Dunkin Donuts that is closer to 9 mile that, is if they have what she wants there??♀️
Food: 5
Service: 1
My drinks weren't made that great. It made me feel sick after about an hour. I mean nausea & stomach bubbling so bad. I've deleted the app, I'll probably never go back.
Atmosphere: 3
Food: 2
Service: 2