I wish they sell the place back to the original owner the new owner he is bringing it down to the ground everybody in oak Park is talking about it, he using cheap ingredients is not the same no more, the slices don't be cheesy and meeting no more. He don't have the original menu, you can't buy fish and chips or nothing. If you notice he been down for 3 weeks, he's not making no profit like that. to the person who own primo's now, if you readinf this message. Get back the quality cheese that we used to have, don't make the slices look like it really have nothing on it. The last two owners they had it before you, they kept everything the same. Primo's lines used to stay long, you barely have customers now, you should never bought the business, if you wasn't going to do it right.
Josh May
I on e worked there many years ago. What happened? Too bright! Next premade salads and they don't look great. No slices ready, it's 8pm on a Friday. No sticks ready! Waiting 10+ mins for slices. I'm watching people waiting for over an hour for their orders... My memories are broken! I would not recommend getting anything from this place. What a bad experience!! If I could give zero stars this would be it. Very disappointed ?.
Elizabeth Vick
Love your pizza and the breadsticks are to die for !Only one problem, my order was all mixed up and I didn’t get what I ordered which costed me $81.And that was a major bummer!!!And what is the service fee for $9.69?
Josh May #Fam
I on e worked there many years ago. What happened? Too bright! Next premade salads and they don't look great. No slices ready, it's 8pm on a Friday. No sticks ready! Waiting 10+ mins for slices. I'm watching people waiting for over an hour for their orders... My memories are broken! I would not recommend getting anything from this place. What a bad experience!! If I could give zero stars this would be it. Very disappointed ?.
Jim S.
worst place ever. i'll never order from this place again. ordered salad. went to pick it up and they said they have no salads. birmimgham primos should be embarrassed
Brett B
Let me just start by saying I normally do not do reviews. I have been coming to this Primos for many years along with many family and friends that often order from here. I know there has been a few transitions between ownership recently and that has showcased through their business entirely. Since the previous owner, me along with many other people were waiting to have the original Primos brought back to its former glory and be one of the best pizza places around. I have ordered from here multiple times and my findings of this establishment are quite off in a sense. While the staff is very friendly and accommodates to our needs, the inconsistency of the overall quality and presentation of the establishment is what brings this place down. I recently ordered earlier in the week and noticed that my usual order was quite different as the cheese from the pizza seemed to be a downgrade and the salad was a bit different from usual. I thought nothing of it, thinking that it must have been one of those days there. I then made another order the other day and was greeted by the same problem as before. It does not appear to be the people making these orders making it a problem as other customers have nothing but nice things to say, leaving it to be the overall quality to be changing. Whether it is from cutting costs on certain items or constantly changing recipes, this is not the original Primos way. It fills me with great sorrow that this once great pizza place is slowly coming down to its last. They are always low on refreshments and seem to barely put in effort with the place as it is the same thing every single time. If they want to continue this business and make it much better as it was before, perhaps they should consider taking more affirmative action or change ownership to someone that would be willing to raise this such low standard and make this place great again. Looking forward to hopefully a change soon and hoping that someone can lead this business into the right direction instead of driving away business.
Lena S.
I grew up coming here so when I heard about the new management, I was afraid the taste would change. Luckily, it tastes just as good if not better! I plan to make a stop here anytime I'm close
April Donaldson
I love the breadsticks. The pizza is also very good. However, I ordered a square, they gave me a round. It was good just the same. I didn’t feel like complaining about the shape of my pizza. I will order again. I missed Primo’s when they were closed.
Brandon Cota
Used to be the best pizza place around. Recently, every single order I've made has been wrong. They leave toppings off and still charge for then. Just not paying attention.
Jeffrey B.
Somehow it's just not what it used to be? I will say I'm happy Primo's is open again, but gone are the days of the slightly undercooked square pizza with too much cheese. I've ordered Primo's three times in the past few months, and I do like that there's a coupon for a two topping medium pizza for $9.99 or something like that, but I am not certain this really is the pizza I want to eat over other options anymore. The saving graces are the garlic dip which is still the same and proximity. The option for breadsticks with baked cheese is off the menu, sadly. I recently had spinach as an option but it was basically added after the pizza came out of the oven? I would put under the cheese personally. Mushrooms are still canned, which doesn't completely turn me off, but it's worth noting. The square small pizza was huge when I ordered it also recently that I question if it was actually a small I was given? The medium is 14" and 8 slices. Again, happy to see Primo's open again, but it's not exactly the same.
Placed my order online and they literally got everything wrong on my pizza. Asking for 4 toppings and ended up with about 10 that I didnt even want. After taking off the unwanted toppings I put my pizza back in the oven to re-cook. Chicken wings tasted bad and looked like boneless wings with bones in them. I grew up on Primos and If you're looking for the real primos , that old primos taste and experience..this isn't it at all. It's not even close.
Alexus Williams
I haven’t been to Primo’s in awhile and wanted to try it since they’ve reopened under new ownership. Food definitely does not taste good like it use to. The sauce container opened in my box of food so there was bbq spilled all over the inside of my carry out box. I then complained and the employee mentioned that the containers aren’t that great and gave me more bbq sauce in a bag. The containers of bbq then busted in the bag. The wing dings were awful and they couldn’t even tell me how many came in the order.
Michele Malone
Recently visited this pizza place that I remembered eating here when I was a teenager. It used to be so good. I have no idea what has happened and how do you mess up pizza! This was the worst experience ever. I had family visiting from out of town. First of all, rude customer service, no greeting and the lady had a dry attitude. I placed an order for pepperoni pizza and I got a cheese pizza! Disgusting! I can make a better pizza at home. Wings look terrible and taste awful. Breadsticks were big and dry.So disappointed with them. I will never visit again.
Ronald K.
Amazing food and great customer service!! Went to this place last minute because no other place would deliver and they had amazing service and great pizza. Would highly recommend!
Richard M.
Crust was very good, but the pizza sauce needs more flavor. Asked for well done and, of course, got the opposite. They also put black and green olives on my veggie pizza when the menu never mentioned olives. Yuck! Bread sticks are good when made fresh. Salads look good but taste bland. Service was nice.
I wish they sell the place back to the original owner the new owner he is bringing it down to the ground everybody in oak Park is talking about it, he using cheap ingredients is not the same no more, the slices don't be cheesy and meeting no more. He don't have the original menu, you can't buy fish and chips or nothing. If you notice he been down for 3 weeks, he's not making no profit like that. to the person who own primo's now, if you readinf this message. Get back the quality cheese that we used to have, don't make the slices look like it really have nothing on it. The last two owners they had it before you, they kept everything the same. Primo's lines used to stay long, you barely have customers now, you should never bought the business, if you wasn't going to do it right.
I on e worked there many years ago. What happened? Too bright! Next premade salads and they don't look great. No slices ready, it's 8pm on a Friday. No sticks ready! Waiting 10+ mins for slices. I'm watching people waiting for over an hour for their orders... My memories are broken! I would not recommend getting anything from this place. What a bad experience!! If I could give zero stars this would be it. Very disappointed ?.
Love your pizza and the breadsticks are to die for !Only one problem, my order was all mixed up and I didn’t get what I ordered which costed me $81.And that was a major bummer!!!And what is the service fee for $9.69?
I on e worked there many years ago. What happened? Too bright! Next premade salads and they don't look great. No slices ready, it's 8pm on a Friday. No sticks ready! Waiting 10+ mins for slices. I'm watching people waiting for over an hour for their orders... My memories are broken! I would not recommend getting anything from this place. What a bad experience!! If I could give zero stars this would be it. Very disappointed ?.
worst place ever. i'll never order from this place again. ordered salad. went to pick it up and they said they have no salads. birmimgham primos should be embarrassed
Let me just start by saying I normally do not do reviews. I have been coming to this Primos for many years along with many family and friends that often order from here. I know there has been a few transitions between ownership recently and that has showcased through their business entirely. Since the previous owner, me along with many other people were waiting to have the original Primos brought back to its former glory and be one of the best pizza places around. I have ordered from here multiple times and my findings of this establishment are quite off in a sense. While the staff is very friendly and accommodates to our needs, the inconsistency of the overall quality and presentation of the establishment is what brings this place down. I recently ordered earlier in the week and noticed that my usual order was quite different as the cheese from the pizza seemed to be a downgrade and the salad was a bit different from usual. I thought nothing of it, thinking that it must have been one of those days there. I then made another order the other day and was greeted by the same problem as before. It does not appear to be the people making these orders making it a problem as other customers have nothing but nice things to say, leaving it to be the overall quality to be changing. Whether it is from cutting costs on certain items or constantly changing recipes, this is not the original Primos way. It fills me with great sorrow that this once great pizza place is slowly coming down to its last. They are always low on refreshments and seem to barely put in effort with the place as it is the same thing every single time. If they want to continue this business and make it much better as it was before, perhaps they should consider taking more affirmative action or change ownership to someone that would be willing to raise this such low standard and make this place great again. Looking forward to hopefully a change soon and hoping that someone can lead this business into the right direction instead of driving away business.
I grew up coming here so when I heard about the new management, I was afraid the taste would change. Luckily, it tastes just as good if not better! I plan to make a stop here anytime I'm close
I love the breadsticks. The pizza is also very good. However, I ordered a square, they gave me a round. It was good just the same. I didn’t feel like complaining about the shape of my pizza. I will order again. I missed Primo’s when they were closed.
Used to be the best pizza place around. Recently, every single order I've made has been wrong. They leave toppings off and still charge for then. Just not paying attention.
Somehow it's just not what it used to be? I will say I'm happy Primo's is open again, but gone are the days of the slightly undercooked square pizza with too much cheese. I've ordered Primo's three times in the past few months, and I do like that there's a coupon for a two topping medium pizza for $9.99 or something like that, but I am not certain this really is the pizza I want to eat over other options anymore. The saving graces are the garlic dip which is still the same and proximity. The option for breadsticks with baked cheese is off the menu, sadly. I recently had spinach as an option but it was basically added after the pizza came out of the oven? I would put under the cheese personally. Mushrooms are still canned, which doesn't completely turn me off, but it's worth noting. The square small pizza was huge when I ordered it also recently that I question if it was actually a small I was given? The medium is 14" and 8 slices. Again, happy to see Primo's open again, but it's not exactly the same.
Restaurantji Recommends
Placed my order online and they literally got everything wrong on my pizza. Asking for 4 toppings and ended up with about 10 that I didnt even want. After taking off the unwanted toppings I put my pizza back in the oven to re-cook. Chicken wings tasted bad and looked like boneless wings with bones in them. I grew up on Primos and If you're looking for the real primos , that old primos taste and experience..this isn't it at all. It's not even close.
I haven’t been to Primo’s in awhile and wanted to try it since they’ve reopened under new ownership. Food definitely does not taste good like it use to. The sauce container opened in my box of food so there was bbq spilled all over the inside of my carry out box. I then complained and the employee mentioned that the containers aren’t that great and gave me more bbq sauce in a bag. The containers of bbq then busted in the bag. The wing dings were awful and they couldn’t even tell me how many came in the order.
Recently visited this pizza place that I remembered eating here when I was a teenager. It used to be so good. I have no idea what has happened and how do you mess up pizza! This was the worst experience ever. I had family visiting from out of town. First of all, rude customer service, no greeting and the lady had a dry attitude. I placed an order for pepperoni pizza and I got a cheese pizza! Disgusting! I can make a better pizza at home. Wings look terrible and taste awful. Breadsticks were big and dry.So disappointed with them. I will never visit again.
Amazing food and great customer service!! Went to this place last minute because no other place would deliver and they had amazing service and great pizza. Would highly recommend!
Crust was very good, but the pizza sauce needs more flavor. Asked for well done and, of course, got the opposite. They also put black and green olives on my veggie pizza when the menu never mentioned olives. Yuck! Bread sticks are good when made fresh. Salads look good but taste bland. Service was nice.