Dunkin'

1314 M-89, Otsego
(269) 204-6009

Recent Reviews

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Pammi ASMR

Great Coffee and Refreshers!

Atmosphere: 5

Food: 5

Service: 5

Brianna Sacco

Previously had multiple terrible experiences at this Dunkin location. Today I went through the drive through and talked to 2 (I’m assuming new) workers who I hadn’t seen before. From the moment I pulled up to the moment I left the two employees working there were so sweet, helpful, and overall amazing people. (Dakota and McKenzie) they absolutely deserve the acknowledgement for turning this location around and hopefully it continues going up from there!

Atmosphere: 5

Food: 5

Service: 5

Emma L.

Every single time i order a latte from here it is TERRRIBLE. I've gotten the same feedback from other people in my family who've visited this dunkin, also the younger girls that are in there always seem to have an additude and treat me like an inconvenience for ordering while theyre busy having a conversation. The breakfast sandwhiches are another thing that had always let me down at this location as well. I really enjoy dunkin and this establishment is doing a extremely poor job representing the company. Hopefully we'll see improvements soon though.

Atmosphere: 1

Food: 1

Service: 1

Brooke Lambert

Had to have coffee remade several times now. Used to be consistent and good. Plus some of the workers have terrible attitudes. You're a franchise, get it together on your recipe prep.

Food: 2

Service: 1

Christy Wilson

Friendly cashier. Good donuts and coffee.

Atmosphere: 5

Food: 5

Service: 5

Faith Bowe

Went in and was greeted by Shelby, who was super sweet and friendly. Doughnuts were tasty and coffee was hot and fresh!

Shelly Perry

I’ve tried to give this store a chance but everyone in it needs to be fired atp they are running the store to the ground. Always claim they are out of everything on the menu if that’s the case then the manager needs to lose their job for not placing orders of restock properly. Terrible attitudes towards everyone. I hope cooperate does something about this because theres no way they’re actually making money off this store if the store isn’t selling anything due to never having anything in stock. And the workers are continuously running customers off left and right.

Atmosphere: 1

Service: 1

Bethani Weaver

I love Dunkin’ but this place is terrible and I’m going to continue to give 1 star reviews until someone acknowledges they need better training . I got another wrong order today. Ordered bacon avocado toast and received no bacon again , also ordered a Hot caramel latte and it was hardly lukewarm . Do better!

Atmosphere: 1

Food: 1

Service: 1

Marcos Perez

Takes too long to prepare a coffee, and after waiting so long they gave us the wrong order

LEE Wiseman

The staff is on it! Everyone of my drinks have been perfect.

Atmosphere: 5

Food: 5

Service: 5

Alexandria Carley

I REALLY wanted to like this place. But after several wrong orders, and being treated like an inconvenience for being a customer I see no reason to continue spending my money here.

Atmosphere: 1

Food: 1

Service: 1

Zee tay

Burnt hash browns, disgusting sandwiches, plus they never have donuts in stock. They have a few kinds. Not to mention not even made there. Why even open in the first place. This store is a joke. Worst Dunkin in the states.

Atmosphere: 1

Food: 1

Service: 1

Beezy

Such a weird vibe when you go in, I cant really explain it. Very small area inside. Service wasn't great, a bunch of teenagers and people in their early 20s who dont seem to care about much. They all just kind of stand around unless they have to do something...No donut menu, the girl just pulled a rack out of what donuts they had left. I had to ask her to tell us what they were, and I couldn't even see them from the counter. Haven't returned since.

Atmosphere: 1

Food: 2

Service: 1

Susan Knapp

My home health care worker stops and gets us donut and coffee on Thursdays. Been doing this for a month and it has always been PERFECT

Food: 5

Service: 5

Valiant Transportation

For coffee to be served in the morning. Your service is trash

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