My boyfriend and I went there last night because he had never been before and wanted to give it a shot. We read the reviews beforehand and decided to see if the experiences mentioned of long wait times, terrible service, and mediocre food were one off’s. We walk in and the place is larger than expected and we were greeted and shown to a booth. The server asked us what we would like to drink and she brings it out immediately and tells us who our server will be. That was the end of the great experience. We sat there for an incredibly long time and no one came to check on us. Finally a server, who had been standing at the carry out section comes over and asks if we had just been helped to which we said, “No. No one has come by to take our order.” She then takes our order but not once did she apologize for the long wait time or anything. She left but came back 5 minutes later and asks if I want a side salad because it comes with my meal so I said sure. It took another 10 minutes to get the salad and all it was was a pile of iceberg lettuce, a ton of shredded cheese dumped on top, a handful of croutons, and 3 slivers of red onions with honey mustard. I ate a few of the croutons. When our food finally came out, it was luke warm and mid at best. My boyfriend had very little fries and the server said she was bringing more fries. Those finally showed up at the end of his meal about 15-20 minutes later. We than sat and waited for our ticket and by this time I was exhausted and tired of waiting so we went to the register and paid. The original girl who sat us helped us and she was friendly. The entire time we were there, she was running around working hard, talking to her customers at her tables. Ours was pretty much nowhere to be seen. We got the impression that maybe she was new but that doesn’t excuse her complete lack of service. Maybe if the service was better, we could have overlooked the lukewarm, overcooked food.
It was a terrible experience and I can’t believe we paid $30+ for mediocre fish and chips, and southern fried chicken dinner with terrible service. We left saying we should have gone to where we originally planned. I am not from this area and this was my first and last experience with a Big Boy restaurant. (The great server was short with long black hair btw. Ours was taller, short light ashy brown hair with a lip piercing.)
Atmosphere: 1
Food: 1
Service: 1
Scott Bartz
Service was trash. Food was meh.
Atmosphere: 2
Food: 2
Service: 1
Giuseppa Bostwick
Took my grandkids to dinner. Both ordered from the kids menu. One ordered a hamburger with ketchup and mustard. When we got our bill they charged $2 more for each meal than what was listed on the menu and 50 each for the ketchup and mustard. The ketchup is FREE on the table.
Atmosphere: 1
Food: 1
Service: 1
Ben
Well to start with, it took a long time for us to get our food followed by asking our waitress for napkins when we did get the food and she never came by until we decided we were done. When checking out a guy asked a customer if their was anything else he needed and the customer replied "yeah, food". The food was average, nothing to brag about.
Atmosphere: 1
Food: 2
Service: 1
Lisa Mills-Sexton
waited to get seated, not busy, waited at our table 15 or 20 min and didn't even get accnoledged, walked out & won't be back
Carol Garrett
It was a snow day. Schools closed. The waitress was friendly and came fairly promptly, as we were one of 6 customers at the time. I ordered an egg white veggie omelette which was a problem for the cook, who loudly scolded the waitress for getting the order wrong. The manager then got involved because the cook went in to the office to complain and wanted to make sure that we were going to be charged more. ( the menu said $.99 but he wanted the waitress to charge more). He appeared to not know how to make a veggie omelette . My omelette came out yellow, rubbery and with egg whites inside - with egg shells. After a couple of crunchy, rubbery bites , I also noticed that the onions in my hash browns were raw, cup up , onions on top of my hash browns. We called over the waitress, who was still complaining to the manager that she didn’t make a mistake in our order, to ask her to please take my egg shells, rubbery food, and so not to trouble the cook more, just give me 2 eggs over easy and some hash browns. About 10 minutes later, the cook (spending several minutes sitting in the office), cooked my eggs and I was brought over a plate with only 2 eggs, (which were done properly and no egg shells). I had already gotten The hot cakes, which were done correctly. After about 10 more minutes, (watching the cook in the office, I wondered if I was ever going to get my hash browns), b finally the cook went back in to the kitchen and the waitress brought over my plate, explaining that the onions were now cooked. My husband had far passed eating his food and had I waited for the hash browns to eat my eggs, they would have been cold. In the end, the waitress brought us a bill charging for the veggie omelet that I didn’t eat and extra for the egg whites, that I also didn’t eat. We were happy to just get out of there , so we paid the extra money and left. $32 for this breakfast. I would have thought the manager would have been more helpful, apologized and or comped my meal. Not!! This is Not a place I would recommend. Too bad, because I grew up in Michigan (although I now live in Florida) and was excited about trying Big Boy again from my past. Rating this place a 2 in generous.
Atmosphere: 3
Food: 2
Service: 2
Denise Coyle
They were slow there was only 2 tables in restaurant. The food was ICE COLD . The waitress didn’t want to listen to what I had to say . Didn’t offer any compensation also every time I said something she wouldn’t even loook at me . What a JOKE . Now I know why there were no cars in parking lot
Pam Parkin
The prices were high and the food was terrible. The next time I go to Owasso to see my Neuroscience doctor I will be eating somewhere else.
Joshua Glassbrook
Haven’t tried the food yet. Still waiting for a takeout order that said it was ready 20 minutes ago.
When you walk in and the host is sitting in a booth paying no attention to the front it doesn’t start off very well. I said I had a takeout order (never done this before through big boy) confused, she walked over and said it’s not ready and immediately walked away. I proceeded to ask for an expected time frame because it said it was all ready. Rudely, she said 10 minutes and again immediately walked away.
Way to make a paying customer feel valued. She deserves a promotion….Nicely done guys…. That is the first impression of this big boy and I promise you I will not wast my money on this establishment ever again, even if the food is great. It’s shocking they are still open. Just sitting there waiting and hearing how they talk to all of the people in there was disheartening and extremely disrespectful.
Atmosphere: 1
Food: 1
Service: 1
Toya Andrews
The buffet was disgusting and staff rude. This place was dirty and talked to management and they said I’m sorry and staff said I’m sorry will contact corporate. Never will go there again. Only gave 1 star because they have 0 options for anything negative.
Food is nasty and they charged 40 for two people to eat 1 buffet and 1 salad bar lol so not worth it should have went somewhere else will not gonna get me again promise
Atmosphere: 1
Food: 1
Service: 1
Alexander Lopez
Service was horrible dint pay any attention to any of the tables around food was cold off the buffet and it had just opened
Food: 1
Service: 1
william karpovich
Great food
Penny Coffey
One other customer. 5:00 pm on a Saturday. Two waitstaff bust talking to the one and only customer. Husband wanted salad bar, broccoli soup almost empty. Is this one closing in near future like Davison and Lapeer? Disappointed.
My boyfriend and I went there last night because he had never been before and wanted to give it a shot. We read the reviews beforehand and decided to see if the experiences mentioned of long wait times, terrible service, and mediocre food were one off’s. We walk in and the place is larger than expected and we were greeted and shown to a booth. The server asked us what we would like to drink and she brings it out immediately and tells us who our server will be. That was the end of the great experience. We sat there for an incredibly long time and no one came to check on us. Finally a server, who had been standing at the carry out section comes over and asks if we had just been helped to which we said, “No. No one has come by to take our order.” She then takes our order but not once did she apologize for the long wait time or anything. She left but came back 5 minutes later and asks if I want a side salad because it comes with my meal so I said sure. It took another 10 minutes to get the salad and all it was was a pile of iceberg lettuce, a ton of shredded cheese dumped on top, a handful of croutons, and 3 slivers of red onions with honey mustard. I ate a few of the croutons. When our food finally came out, it was luke warm and mid at best. My boyfriend had very little fries and the server said she was bringing more fries. Those finally showed up at the end of his meal about 15-20 minutes later. We than sat and waited for our ticket and by this time I was exhausted and tired of waiting so we went to the register and paid. The original girl who sat us helped us and she was friendly. The entire time we were there, she was running around working hard, talking to her customers at her tables. Ours was pretty much nowhere to be seen. We got the impression that maybe she was new but that doesn’t excuse her complete lack of service. Maybe if the service was better, we could have overlooked the lukewarm, overcooked food.
It was a terrible experience and I can’t believe we paid $30+ for mediocre fish and chips, and southern fried chicken dinner with terrible service. We left saying we should have gone to where we originally planned. I am not from this area and this was my first and last experience with a Big Boy restaurant. (The great server was short with long black hair btw. Ours was taller, short light ashy brown hair with a lip piercing.)
Atmosphere: 1
Food: 1
Service: 1
Service was trash. Food was meh.
Atmosphere: 2
Food: 2
Service: 1
Took my grandkids to dinner. Both ordered from the kids menu. One ordered a hamburger with ketchup and mustard. When we got our bill they charged $2 more for each meal than what was listed on the menu and 50 each for the ketchup and mustard. The ketchup is FREE on the table.
Atmosphere: 1
Food: 1
Service: 1
Well to start with, it took a long time for us to get our food followed by asking our waitress for napkins when we did get the food and she never came by until we decided we were done. When checking out a guy asked a customer if their was anything else he needed and the customer replied "yeah, food". The food was average, nothing to brag about.
Atmosphere: 1
Food: 2
Service: 1
waited to get seated, not busy, waited at our table 15 or 20 min and didn't even get accnoledged, walked out & won't be back
It was a snow day. Schools closed.
The waitress was friendly and came fairly promptly, as we were one of 6 customers at the time. I ordered an egg white veggie omelette which was a problem for the cook, who loudly scolded the waitress for getting the order wrong. The manager then got involved because the cook went in to the office to complain and wanted to make sure that we were going to be charged more. ( the menu said $.99 but he wanted the waitress to charge more). He appeared to not know how to make a veggie omelette .
My omelette came out yellow, rubbery and with egg whites inside - with egg shells. After a couple of crunchy, rubbery bites , I also noticed that the onions in my hash browns were raw, cup up , onions on top of my hash browns.
We called over the waitress, who was still complaining to the manager that she didn’t make a mistake in our order, to ask her to please take my egg shells, rubbery food, and so not to trouble the cook more, just give me 2 eggs over easy and some hash browns.
About 10 minutes later, the cook (spending several minutes sitting in the office), cooked my eggs and I was brought over a plate with only 2 eggs, (which were done properly and no egg shells). I had already gotten The hot cakes, which were done correctly.
After about 10 more minutes, (watching the cook in the office, I wondered if I was ever going to get my hash browns), b
finally the cook went back in to the kitchen and the waitress brought over my plate, explaining that the onions were now cooked. My husband had far passed eating his food and had I waited for the hash browns to eat my eggs, they would have been cold.
In the end, the waitress brought us a bill charging for the veggie omelet that I didn’t eat and extra for the egg whites, that I also didn’t eat. We were happy to just get out of there , so we paid the extra money and left. $32 for this breakfast.
I would have thought the manager would have been more helpful, apologized and or comped my meal. Not!!
This is Not a place I would recommend. Too bad, because I grew up in Michigan (although I now live in Florida) and was excited about trying Big Boy again from my past. Rating this place a 2 in generous.
Atmosphere: 3
Food: 2
Service: 2
They were slow there was only 2 tables in restaurant. The food was ICE COLD . The waitress didn’t want to listen to what I had to say . Didn’t offer any compensation also every time I said something she wouldn’t even loook at me . What a JOKE . Now I know why there were no cars in parking lot
The prices were high and the food was terrible. The next time I go to Owasso to see my Neuroscience doctor I will be eating somewhere else.
Haven’t tried the food yet. Still waiting for a takeout order that said it was ready 20 minutes ago.
When you walk in and the host is sitting in a booth paying no attention to the front it doesn’t start off very well. I said I had a takeout order (never done this before through big boy) confused, she walked over and said it’s not ready and immediately walked away. I proceeded to ask for an expected time frame because it said it was all ready. Rudely, she said 10 minutes and again immediately walked away.
Way to make a paying customer feel valued. She deserves a promotion….Nicely done guys…. That is the first impression of this big boy and I promise you I will not wast my money on this establishment ever again, even if the food is great. It’s shocking they are still open. Just sitting there waiting and hearing how they talk to all of the people in there was disheartening and extremely disrespectful.
Atmosphere: 1
Food: 1
Service: 1
The buffet was disgusting and staff rude. This place was dirty and talked to management and they said I’m sorry and staff said I’m sorry will contact corporate. Never will go there again. Only gave 1 star because they have 0 options for anything negative.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Rating says it all. It's ok
Atmosphere: 3
Food: 3
Service: 4
Food is nasty and they charged 40 for two people to eat 1 buffet and 1 salad bar lol so not worth it should have went somewhere else will not gonna get me again promise
Atmosphere: 1
Food: 1
Service: 1
Service was horrible dint pay any attention to any of the tables around food was cold off the buffet and it had just opened
Food: 1
Service: 1
Great food
One other customer. 5:00 pm on a Saturday. Two waitstaff bust talking to the one and only customer. Husband wanted salad bar, broccoli soup almost empty. Is this one closing in near future like Davison and Lapeer? Disappointed.
Atmosphere: 3
Food: 3
Service: 4
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