My husband went to get coffee this morning the place wasn't open again very disappointed
josh coc
I’ve been a regular customer here for nearly two years, but I have to address an ongoing issue that makes the drive-thru experience uncomfortable. Instead of using a standard card reader or tablet for tips, the baristas verbally ask customers if they’d like to tip during the transaction, and if so how much they’d like to tip. This puts customers in an awkward position of having to decline out loud or feel pressured to tip on the spot. When I asked about this practice, I was told it’s because the cord on their card reader is broken and they can’t hand it to customers. However, this “temporary” solution has been going on for a year and a half now. A cord would be cheap and easy to replace. The fact that this hasn’t been fixed after 18 months suggests it’s either not a priority or has become their preferred method. The coffee itself is decent, but the uncomfortable tipping situation has made me start going elsewhere. A simple fix would make this a much more pleasant experience for everyone involved.
Atmosphere: 2
Food: 3
Service: 1
Ally Whitworth
The staff is always so friendly and welcoming. I love going into this biggby. I’ll go out of my way just to go to this one!
Atmosphere: 5
Food: 5
Service: 5
Kevin K.
Only customer inside. One customer at drive through. Ordered 1 drink. Took way too long. Server talking to other staff. When done gave me a very insincere.” Oh sorry it took so long”. Have not been back.
Atmosphere: 4
Food: 4
Service: 2
Eve Hinkley
the most trash biggby in kalamazoo. be better.
Atmosphere: 1
Food: 1
Service: 1
Nevaeh Butler
The staff are Amazing, literally Everytime I go there they are so sweet and kind service is Amazing !!!!
Atmosphere: 5
Food: 5
Service: 5
Jovan Birge
Excellent customer service bagels off the charts the nutty squirrel hit different let’s start der do yo home work on bigby
Atmosphere: 5
Food: 5
Service: 5
Casi Macey
I love this Biggby. Compared to the others I have been too the staff is wonderful and the coffee is great, unlike other Biggby stores I won't mention by name ( Gull rd) that always smells like burnt coffee and tastes bitter. Greatness takes time so if there is a line deal with it or go somewhere else!
This is by far the worst bigby in Kalamazoo. They ask you for tips and they never get your order right. Every. Single. Time. If you’re thinking of going to this bigby save your self and just go to the one on gull road.
Melissa Weston
The bariscos were awesome! They remembered me from when my daughter Abigail work there! Always great service
Atmosphere: 5
Food: 5
Service: 5
Jennifer Ocasio
Everytime I have gone into this particular Biggby location the staff do not acknowledge customers when they come in. No welcome or we'll be right with you.
Atmosphere: 4
Food: 4
Service: 1
Caitlin Martindale
I've been to several of these locations around southwest Michigan as of late. Mostly because of coupons and veterans day haha, but 3 out of 4 had where wonderful. At one was asked for a tip from the tender. At the price the drinks are and its a drive thru window. Not a bar in a pub with cocktails... located riverview drive kalamazoo mi. Yes they were tipped. The temperature is a bit chill on the hot drinks as well but I don't blame business for bringing down the Temps. I like to drink mine asap, and some you nice folks be serving them hot drinks back to them unfortunately. Shout out to the Chai lattes your the best!
Food: 4
Service: 4
Shardae Jones-Chambers
Overall this Biggby is decent. The lattes are good somedays. The somedays they are lukewarm which is very disappointing depending on the barista making the orders. The coffee is not this stores speciality. The coffee after many tries is the pitts it's either watery or lukewarm. It hasn't been made right at this store for months. Now customer service is very good that's what brings me back.
My husband went to get coffee this morning the place wasn't open again very disappointed
I’ve been a regular customer here for nearly two years, but I have to address an ongoing issue that makes the drive-thru experience uncomfortable. Instead of using a standard card reader or tablet for tips, the baristas verbally ask customers if they’d like to tip during the transaction, and if so how much they’d like to tip. This puts customers in an awkward position of having to decline out loud or feel pressured to tip on the spot.
When I asked about this practice, I was told it’s because the cord on their card reader is broken and they can’t hand it to customers. However, this “temporary” solution has been going on for a year and a half now. A cord would be cheap and easy to replace. The fact that this hasn’t been fixed after 18 months suggests it’s either not a priority or has become their preferred method.
The coffee itself is decent, but the uncomfortable tipping situation has made me start going elsewhere. A simple fix would make this a much more pleasant experience for everyone involved.
Atmosphere: 2
Food: 3
Service: 1
The staff is always so friendly and welcoming. I love going into this biggby. I’ll go out of my way just to go to this one!
Atmosphere: 5
Food: 5
Service: 5
Only customer inside. One customer at drive through. Ordered 1 drink. Took way too long. Server talking to other staff. When done gave me a very insincere.” Oh sorry it took so long”. Have not been back.
Atmosphere: 4
Food: 4
Service: 2
the most trash biggby in kalamazoo. be better.
Atmosphere: 1
Food: 1
Service: 1
The staff are Amazing, literally Everytime I go there they are so sweet and kind service is Amazing !!!!
Atmosphere: 5
Food: 5
Service: 5
Excellent customer service bagels off the charts the nutty squirrel hit different let’s start der do yo home work on bigby
Atmosphere: 5
Food: 5
Service: 5
I love this Biggby. Compared to the others I have been too the staff is wonderful and the coffee is great, unlike other Biggby stores I won't mention by name ( Gull rd) that always smells like burnt coffee and tastes bitter. Greatness takes time so if there is a line deal with it or go somewhere else!
Atmosphere: 5
Food: 5
Service: 5
We love our local little Biggby.
Atmosphere: 5
Food: 5
Service: 5
Great place!
Restaurantji Recommends
This is by far the worst bigby in Kalamazoo. They ask you for tips and they never get your order right. Every. Single. Time. If you’re thinking of going to this bigby save your self and just go to the one on gull road.
The bariscos were awesome! They remembered me from when my daughter Abigail work there! Always great service
Atmosphere: 5
Food: 5
Service: 5
Everytime I have gone into this particular Biggby location the staff do not acknowledge customers when they come in. No welcome or we'll be right with you.
Atmosphere: 4
Food: 4
Service: 1
I've been to several of these locations around southwest Michigan as of late. Mostly because of coupons and veterans day haha, but 3 out of 4 had where wonderful. At one was asked for a tip from the tender. At the price the drinks are and its a drive thru window. Not a bar in a pub with cocktails... located riverview drive kalamazoo mi. Yes they were tipped. The temperature is a bit chill on the hot drinks as well but I don't blame business for bringing down the Temps. I like to drink mine asap, and some you nice folks be serving them hot drinks back to them unfortunately. Shout out to the Chai lattes your the best!
Food: 4
Service: 4
Overall this Biggby is decent. The lattes are good somedays. The somedays they are lukewarm which is very disappointing depending on the barista making the orders. The coffee is not this stores speciality. The coffee after many tries is the pitts it's either watery or lukewarm. It hasn't been made right at this store for months. Now customer service is very good that's what brings me back.
Atmosphere: 4
Food: 3
Service: 4
Loading...