For some reason they wanted us to apply our own cream cheese to the bagel. It isnt a big deal, but its inconvenience considering my bagel is now cold because I had to take time to apply before eating. Also, they never give me whipped cream on top of the drinks thats supposed to have it. Other then that, food is okay and the service can be good depending on who's there.
Atmosphere: 2
Food: 4
Service: 2
Joe Melwiki
This is the worst Bigby in the area. Every time I’ve gone in there, (and I’ve given them several chances), they’ve been out of something. This time, they couldn’t serve any hot coffee because they were out of lids.
Tom Peczerski
This was by far the worst coffee I have ever had. It was lukewarm and not even close to being dark roast. If I weren't in such a hurry I would have returned it and asked for my money back.
Atmosphere: 3
Food: 1
Service: 2
Fran Crampton
My husband went to get coffee this morning the place wasn't open again very disappointed
josh coc
I’ve been a regular customer here for nearly two years, but I have to address an ongoing issue that makes the drive-thru experience uncomfortable. Instead of using a standard card reader or tablet for tips, the baristas verbally ask customers if they’d like to tip during the transaction, and if so how much they’d like to tip. This puts customers in an awkward position of having to decline out loud or feel pressured to tip on the spot. When I asked about this practice, I was told it’s because the cord on their card reader is broken and they can’t hand it to customers. However, this “temporary” solution has been going on for a year and a half now. A cord would be cheap and easy to replace. The fact that this hasn’t been fixed after 18 months suggests it’s either not a priority or has become their preferred method. The coffee itself is decent, but the uncomfortable tipping situation has made me start going elsewhere. A simple fix would make this a much more pleasant experience for everyone involved.
Atmosphere: 2
Food: 3
Service: 1
Ally Whitworth
The staff is always so friendly and welcoming. I love going into this biggby. I’ll go out of my way just to go to this one!
Atmosphere: 5
Food: 5
Service: 5
Kevin K.
Only customer inside. One customer at drive through. Ordered 1 drink. Took way too long. Server talking to other staff. When done gave me a very insincere.” Oh sorry it took so long”. Have not been back.
Atmosphere: 4
Food: 4
Service: 2
Eve Hinkley
the most trash biggby in kalamazoo. be better.
Atmosphere: 1
Food: 1
Service: 1
Nevaeh Butler
The staff are Amazing, literally Everytime I go there they are so sweet and kind service is Amazing !!!!
Atmosphere: 5
Food: 5
Service: 5
Jovan Birge
Excellent customer service bagels off the charts the nutty squirrel hit different let’s start der do yo home work on bigby
I love this Biggby. Compared to the others I have been too the staff is wonderful and the coffee is great, unlike other Biggby stores I won't mention by name ( Gull rd) that always smells like burnt coffee and tastes bitter. Greatness takes time so if there is a line deal with it or go somewhere else!
Atmosphere: 5
Food: 5
Service: 5
B
We love our local little Biggby.
Atmosphere: 5
Food: 5
Service: 5
Christina Egan
Great place!
Rex S
This is by far the worst bigby in Kalamazoo. They ask you for tips and they never get your order right. Every. Single. Time. If you’re thinking of going to this bigby save your self and just go to the one on gull road.
Melissa Weston
The bariscos were awesome! They remembered me from when my daughter Abigail work there! Always great service
For some reason they wanted us to apply our own cream cheese to the bagel. It isnt a big deal, but its inconvenience considering my bagel is now cold because I had to take time to apply before eating. Also, they never give me whipped cream on top of the drinks thats supposed to have it. Other then that, food is okay and the service can be good depending on who's there.
Atmosphere: 2
Food: 4
Service: 2
This is the worst Bigby in the area. Every time I’ve gone in there, (and I’ve given them several chances), they’ve been out of something. This time, they couldn’t serve any hot coffee because they were out of lids.
This was by far the worst coffee I have ever had. It was lukewarm and not even close to being dark roast. If I weren't in such a hurry I would have returned it and asked for my money back.
Atmosphere: 3
Food: 1
Service: 2
My husband went to get coffee this morning the place wasn't open again very disappointed
I’ve been a regular customer here for nearly two years, but I have to address an ongoing issue that makes the drive-thru experience uncomfortable. Instead of using a standard card reader or tablet for tips, the baristas verbally ask customers if they’d like to tip during the transaction, and if so how much they’d like to tip. This puts customers in an awkward position of having to decline out loud or feel pressured to tip on the spot.
When I asked about this practice, I was told it’s because the cord on their card reader is broken and they can’t hand it to customers. However, this “temporary” solution has been going on for a year and a half now. A cord would be cheap and easy to replace. The fact that this hasn’t been fixed after 18 months suggests it’s either not a priority or has become their preferred method.
The coffee itself is decent, but the uncomfortable tipping situation has made me start going elsewhere. A simple fix would make this a much more pleasant experience for everyone involved.
Atmosphere: 2
Food: 3
Service: 1
The staff is always so friendly and welcoming. I love going into this biggby. I’ll go out of my way just to go to this one!
Atmosphere: 5
Food: 5
Service: 5
Only customer inside. One customer at drive through. Ordered 1 drink. Took way too long. Server talking to other staff. When done gave me a very insincere.” Oh sorry it took so long”. Have not been back.
Atmosphere: 4
Food: 4
Service: 2
the most trash biggby in kalamazoo. be better.
Atmosphere: 1
Food: 1
Service: 1
The staff are Amazing, literally Everytime I go there they are so sweet and kind service is Amazing !!!!
Atmosphere: 5
Food: 5
Service: 5
Excellent customer service bagels off the charts the nutty squirrel hit different let’s start der do yo home work on bigby
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
I love this Biggby. Compared to the others I have been too the staff is wonderful and the coffee is great, unlike other Biggby stores I won't mention by name ( Gull rd) that always smells like burnt coffee and tastes bitter. Greatness takes time so if there is a line deal with it or go somewhere else!
Atmosphere: 5
Food: 5
Service: 5
We love our local little Biggby.
Atmosphere: 5
Food: 5
Service: 5
Great place!
This is by far the worst bigby in Kalamazoo. They ask you for tips and they never get your order right. Every. Single. Time. If you’re thinking of going to this bigby save your self and just go to the one on gull road.
The bariscos were awesome! They remembered me from when my daughter Abigail work there! Always great service
Atmosphere: 5
Food: 5
Service: 5
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