Worst Einstein Bagels I’ve ever been to. The bagels are never cooked all the way, the service is terrible, and the drive-thru almost never works.
Roy Cole
They were rude and not happy to be there it is always that way. Might want to invest in Customer training since Einstein owns most of the bagel places around here. I guess I’ll just have to go to Kroger‘s.
Chad Aiello
It's been going downhill the last few years. Today was the last time I will patronize this location. The quality of the food is substandard here now; incorrectly made multiple times lately, cold when it should be hot... We've had the food bag thrown at us in the drive thru once, then they closed the window so we could not even pay for it...waited 5 minutes. So strange. It's a shame because the drive thru made it convenient. Oh well, the location in Canton is better and where we will go from now on.
Frank Bommarito
The one in Canton. Horrible. Bagels old and never going there again
Ashley Pearcy
Burnt my bagel spitefully I believe, they seemed confused about what I was trying to order which led to a little bit of irritation that I believed to be the the reason they I burned the crap out of my bagel
Maria Barajas
If I could I would with a negative because my experience here, I ordered the sunrise and I got it where is wasn’t appetite at all. The bagel was soggy wasn’t appetite at all. I ended up throwing my meal away and walking out.
Maria Garcia
I came to The location on Ann Arbor Rd. in Plymouth because I had assumed that this was a good bagel place around the area but It was not what I expected. Don’t get me wrong. I understand having to work in the morning, but everyone seem like such a snot and I felt the farthest thing from welcoming. I wasn’t looking to get greeted, but I also didn’t anticipate on every single person staring at me the whole time before I ordered to the point to when I ordered. I had to repeat my order five times and the order was still wrong. For as expensive as four bagels came out to be, which was $25. I would at least expected there to be the cream cheese that I ordered on my bagels. I was biting into my bagel and I felt like I was eating pure bread and chunks of butter, which I did ask for, but they didn’t bother spreading it and they put barely any cream cheese on the bagels mind you the bagels are five dollars apiece. The least you can do is put on what people order. I also ordered a coffee, but I never got a coffee cup but when I did ask for one, the immediate response was well did you pay for coffee? Would I be asking you for a coffee cup if I didn’t pay for coffee. When my order was ready, nobody told me everyone knew that it was ready, but no one bothered to let me know which was on super annoying because I didn’t feel comfortable. Just grabbing anyone’s food.The whole experience was just super weird and I truly felt like I just wasted $25 when I had been looking forward to coming here. Never coming back to this location never had a problem at any other one.
Kellyanne Charlebois
Clean, friendly staff and amazing food! Come here EVERY time we come here to Michigan!
Rick Knieper
Customer service was Great !
J Garcia
You’d think with Bagels in the business name they might be good serving bagels. Unfortunately they were both cold and only had about a tablespoon of cream cheese.
Went to the drive thru to order the new Maplehouse Bagel. Took my order. Waited in the line behind one car for 10 minutes. Got to the drive thru and told me they were out of the Maplehouse Bagel. It’s not that big of a place, you should know you’re out of something by turning around and looking before taking orders.
Atmosphere: 1
Food: 1
Service: 1
T
Upon our first time at this location this weekend, which was around 10-11am, it wasn’t many bagels out. When my husband asked were any more bagels coming out the team member stated “What you see is what you get”. If it wasn’t for my son being hungry & us being in a rush to get to the dealership we wouldn’t have gotten ANYTHING from this store. Me & my husband decided not to get anything & my son just got a “what you see is what you get” bagel with a ton of cream cheese after we requested light cream cheese & a simply orange juice. It’s a better way to say things. Don’t way customer service jobs if you don’t want to provide good service to customers. Will never return to this location.
Atmosphere: 1
Food: 2
Service: 1
M K
I went in to grab a bagel like I do every morning, and I asked if they could put my bagel in the toaster instead of oven (which they usually do). I then had an employee verbally jump down my throat, mind you it wasn’t even the employee that I was speaking to. She then proceeded to yell at me telling me that she had told me numerous times before that they won’t do that (I have never been told this before fyi) I asked for a manager, they told me that there was no manager present and I would have to wait until the next visit. I visited again in hopes of speaking with the manager, to which I was told “I don’t have time for you, I have baking to do” as she is playing cashier. This makes no sense, I will no longer be returning to this location as they are rude and uncaring.
Atmosphere: 1
Food: 1
Service: 1
Melad K
I went in to grab a bagel like I do every morning, and I asked if they could put my bagel in the toaster instead of oven (which they usually do). I then had an employee verbally jump down my throat, mind you it wasn’t even the employee that I was speaking to. She then proceeded to yell at me telling me that she had told me numerous times before that they won’t do that (I have never been told this before fyi) I asked for a manager, they told me that there was no manager present and I would have to wait until the next visit. I visited again in hopes of speaking with the manager, to which I was told “I don’t have time for you, I have baking to do” as she is playing cashier. This makes no sense, I will no longer be returning to this location as they are rude and uncaring.
lotti dah
Couldn't or wouldn't make change, apparently credit is preferred over cash here.
Worst Einstein Bagels I’ve ever been to. The bagels are never cooked all the way, the service is terrible, and the drive-thru almost never works.
They were rude and not happy to be there it is always that way. Might want to invest in Customer training since Einstein owns most of the bagel places around here. I guess I’ll just have to go to Kroger‘s.
It's been going downhill the last few years. Today was the last time I will patronize this location. The quality of the food is substandard here now; incorrectly made multiple times lately, cold when it should be hot... We've had the food bag thrown at us in the drive thru once, then they closed the window so we could not even pay for it...waited 5 minutes. So strange. It's a shame because the drive thru made it convenient. Oh well, the location in Canton is better and where we will go from now on.
The one in Canton. Horrible. Bagels old and never going there again
Burnt my bagel spitefully I believe, they seemed confused about what I was trying to order which led to a little bit of irritation that I believed to be the the reason they I burned the crap out of my bagel
If I could I would with a negative because my experience here, I ordered the sunrise and I got it where is wasn’t appetite at all. The bagel was soggy wasn’t appetite at all. I ended up throwing my meal away and walking out.
I came to The location on Ann Arbor Rd. in Plymouth because I had assumed that this was a good bagel place around the area but It was not what I expected. Don’t get me wrong. I understand having to work in the morning, but everyone seem like such a snot and I felt the farthest thing from welcoming. I wasn’t looking to get greeted, but I also didn’t anticipate on every single person staring at me the whole time before I ordered to the point to when I ordered. I had to repeat my order five times and the order was still wrong. For as expensive as four bagels came out to be, which was $25. I would at least expected there to be the cream cheese that I ordered on my bagels. I was biting into my bagel and I felt like I was eating pure bread and chunks of butter, which I did ask for, but they didn’t bother spreading it and they put barely any cream cheese on the bagels mind you the bagels are five dollars apiece. The least you can do is put on what people order. I also ordered a coffee, but I never got a coffee cup but when I did ask for one, the immediate response was well did you pay for coffee? Would I be asking you for a coffee cup if I didn’t pay for coffee. When my order was ready, nobody told me everyone knew that it was ready, but no one bothered to let me know which was on super annoying because I didn’t feel comfortable. Just grabbing anyone’s food.The whole experience was just super weird and I truly felt like I just wasted $25 when I had been looking forward to coming here. Never coming back to this location never had a problem at any other one.
Clean, friendly staff and amazing food! Come here EVERY time we come here to Michigan!
Customer service was Great !
You’d think with Bagels in the business name they might be good serving bagels. Unfortunately they were both cold and only had about a tablespoon of cream cheese.
Restaurantji Recommends
Went to the drive thru to order the new Maplehouse Bagel. Took my order. Waited in the line behind one car for 10 minutes. Got to the drive thru and told me they were out of the Maplehouse Bagel. It’s not that big of a place, you should know you’re out of something by turning around and looking before taking orders.
Atmosphere: 1
Food: 1
Service: 1
Upon our first time at this location this weekend, which was around 10-11am, it wasn’t many bagels out. When my husband asked were any more bagels coming out the team member stated “What you see is what you get”. If it wasn’t for my son being hungry & us being in a rush to get to the dealership we wouldn’t have gotten ANYTHING from this store. Me & my husband decided not to get anything & my son just got a “what you see is what you get” bagel with a ton of cream cheese after we requested light cream cheese & a simply orange juice. It’s a better way to say things. Don’t way customer service jobs if you don’t want to provide good service to customers. Will never return to this location.
Atmosphere: 1
Food: 2
Service: 1
I went in to grab a bagel like I do every morning, and I asked if they could put my bagel in the toaster instead of oven (which they usually do). I then had an employee verbally jump down my throat, mind you it wasn’t even the employee that I was speaking to. She then proceeded to yell at me telling me that she had told me numerous times before that they won’t do that (I have never been told this before fyi)
I asked for a manager, they told me that there was no manager present and I would have to wait until the next visit.
I visited again in hopes of speaking with the manager, to which I was told “I don’t have time for you, I have baking to do” as she is playing cashier.
This makes no sense, I will no longer be returning to this location as they are rude and uncaring.
Atmosphere: 1
Food: 1
Service: 1
I went in to grab a bagel like I do every morning, and I asked if they could put my bagel in the toaster instead of oven (which they usually do). I then had an employee verbally jump down my throat, mind you it wasn’t even the employee that I was speaking to. She then proceeded to yell at me telling me that she had told me numerous times before that they won’t do that (I have never been told this before fyi)
I asked for a manager, they told me that there was no manager present and I would have to wait until the next visit.
I visited again in hopes of speaking with the manager, to which I was told “I don’t have time for you, I have baking to do” as she is playing cashier.
This makes no sense, I will no longer be returning to this location as they are rude and uncaring.
Couldn't or wouldn't make change, apparently credit is preferred over cash here.
Service: 1
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