Penn Station East Coast Subs

Bad just bad!

I have always loved to get my Cheesesteaks from here. So much so that I often recommend them; but the one I got yesterday was horrific. I probably would've died from a stroke eating it! I only asked for light onions, mushrooms, and mild peppers. I don't know why, but Extra Salt & possibly Seasoning was added even though I didn't ask for it. Whatever was done completely ruined the sandwich for me, making it inedible. Even the bread was Salty! I tried calling the restaurant, but the phone just rang & rang. I couldn't even leave a message with voicemail telling them what happened. If I give them another chance I would have to be present, watching it being made to avoid the disaster of a sandwich that I just had.

Atmosphere: 2

Food: 1

Service: 4

Food was good, but service was not. I had one woman cussing about her day and all the things going wrong at the restaurant.

Atmosphere: 2

Food: 4

Service: 1

This place has fresh food made for you every order. The manager is always checking on you to make sure your food is to your satisfaction. Place was clean and they wipe down tables after people leave allowing others to sit at any table of their choice. Some of the employees were yelling back and fourth through the store and being immature. I found that to be unprofessional but other then that great place

Atmosphere: 5

Food: 5

Service: 5

Food is usually good. Staff have messed up order a few times just because they aren’t slowing down and reading the order…and I’m usually patient when it has to be replaced. It’s on me for not checking the quality of food before I left the store so I called to have the problem resolved and was told my order could be remade or the next time I ordered it would be replaced. I’d given my name and number to be put in the system well no surprise that when I called back to have the order replaced I wasn’t in the system. I’ll have to go to Westland going forward where I won’t feel rushed and brushed off. Not worth the frustration of doing business with staff that has no hospitality or professionalism in their work.
Thumbs down; Do not recommend

Atmosphere: 1

Food: 1

Service: 1

The staff was very patient while we were trying to figure out our order. Definitely recommend!

Atmosphere: 5

Food: 5

Service: 5

Have picked up a few subs from here. Always real fast and great service. Best part is the subs are great. Lots of ways to customize anything you want. Can't go wrong eating here!

Atmosphere: 5

Food: 5

Service: 5

Great subs. They cut their own fries and fresh squeeze lemonade

Atmosphere: 4

Food: 5

Service: 5

I ordered a combination of hot and cold subs, fries, cookies and a 1/2 gallon of lemonade. The fries (outstanding and travel well), cookies and lemonade were really tasty. The sandwiches were delicious….
Will return

No matter how hard we try they can't get it right!

Always great service and as a vegetarian, I am grateful for their artichoke sub.

Omg we have never had a problem with our food before. There was so much Salt in the meat and fries we couldn't finish. Threw it all away. 41.00 wth. 5.00 for fries. ×s 2. But sub and I got the cheese steak sub. This is awful. Well chop this place off our list. Never eat there again!

There was no line but had to wait for the person behind the counter to take our order. My son told him twice that he doesn’t want everything on the sandwich so no lettuce and tomato or any other toppings just ham, cheese and mayo. He also ordered fries. Waited for sandwich to be made. Lots of confusion behind the counter. The sandwich was done but they didn’t make the fries so waited while sandwich was getting cold. They asked me to cash out so I did. I thought I was going to get my food but they told me to move so they could cash other people out. Ok. So then they finally started calling out orders. Even though my food was done and ready they served people behind me? After all this the sandwich had lettuce and tomatoes. The staff didn’t care about how long it took or that it was jacked up. So I just asked for my money back.

Love the classic Italian!

Moussa makes the best food and provides exceptionally friendly service!!