Just moved to Plymouth. This is on my way to work every day. Normally would get coffee before work. Not here. The drive thru seems to be one customer at a time. Meaning you can’t order until car ahead leaves Tim Hortons. Takes 10 mins for a freekin cup of coffee with no wait.
pavan kumar
To the Manager, Tim Hortons – 150 Plymouth Rd-48170
I am extremely disappointed and frustrated with the service I’ve been receiving at your store. My experience has been consistently terrible, and it’s clear that the team here is not taking customer service or basic order accuracy seriously.
First, during one of my recent visits at the drive-thru, the staff member was outright rude. My order was already prepared, yet he told me to move forward and “wait near the door” for absolutely no reason. When I questioned it politely, he responded with more rude behavior and even walked away from the counter. This is completely unacceptable.
And today, things got even worse. I ordered a Bagel BELT with no bacon, and I specifically asked for only egg and cream cheese. I was even charged extra for the cream cheese—which I agreed to. But instead, I received a bagel with bacon added, the exact thing I asked NOT to have. What is the point of asking customers for their preferences if your team can’t follow basic instructions?
On top of that, your employees seem completely inattentive. The croissants are often over-baked, items are wrong, and no one seems focused on what they’re doing. It genuinely feels like the staff is half-asleep or simply doesn’t care.
Is this really the standard of service at Tim Hortons Plymouth? Now I am left without a proper breakfast because of your team’s negligence. Who is responsible for fixing this? Will anyone step up to replace the food I paid for and couldn’t even eat?
Manager Tina needs to take responsibility for what’s happening in this store. It doesn’t look like she is enforcing quality, accuracy, or professionalism at all. When employees repeatedly ignore instructions and treat customers poorly, it reflects directly on management.
This experience is beyond frustrating, and your team needs a serious wake-up call.
Atmosphere: 1
Food: 1
Service: 1
Anna Dziamski
Fast, friendly (especially Serena at the counter), and yummy
kirk sivic
Stopped at tim hos to get coffee and donuts for the volunteers who where planting flowers in the median on main street.
Atmosphere: 5
Food: 5
Service: 5
RK 81
Bread bowl of chili and some timbits plz!
Chyanne Tackett
Horrible I wouldn't go here
Juice Boxx
This place is very delicious. The staff member who took our order was so kind with such a sweet voice and spirit. The inside was clean and the service was fast. Even when a correction was made, everyone was patient and kind. Really enjoyed this. Thank you all for your hard work!
Atmosphere: 5
Food: 5
Service: 5
elaine bazzi
Terrible experience at this Tim Hortons, Employees there shouldn’t even be allowed to even work with customers especially after being flipped off and cussed out in front of the so called manager there because they did my order wrong and I asked for it to be done correctly. It’s to bad that a customer that goes there all the time would have to be treated this way.
Amy Sills
Customer service is the worst and product quality is usually awful. I live in Plymouth and drive past this one normally because of said reasons, however I decided to give it another chance and was more disappointed and disgusted then ever before. The girl spoke like she was from the hood, grabbed my card with dirty gloves, handed me my food that should have been bagged much better then it was (doughnuts separate from other foods) then processed to hand me back my card with the dirty gloves. I'll continue going to Northville, they seem to have higher standards!
Atmosphere: 1
Tara Lapham
It was listed as a participant in the Special Olympics donuts. But did not have any because they chose not to carry it.
Garbage! I wouldn't visit this Tim Horton's if my life depended on it! My bagel tasted a week old and it was burnt. The manager could care less after I complained. She simply apologized and defended their food. I should've saved it and had her enjoy the crap she served me. Plus the staff are literally zombies. No "Hello, how are you, how can I help you, have a great day." The cashier annoyingly tapped her nails on the counter as I was getting change out of my purse.
Ren
This is a great Tim Hortons but unfortunately there are certain days and times when it’s just horrible (Monday and Sunday night shift) they disregard whatever you say and have an attitude for no reason. Won’t put the right amount of sugar or just give you straight black coffee. I’m hoping this review reaches to management because this place is actually good and should stay like that
Atmosphere: 3
Food: 4
Service: 3
Mel C
I will start by saying Tim Hortons has the BEST hot chocolate ever and the peppermint hot chocolate around the holiday time is one of my favorite things ever. The doughnuts are good if they aren't already sold out. The food is not. I've gotten violently ill the 2 times in my life that I've ever ordered any lunch items here. The drive thru consistently takes forever even when there's only 1 or 2 cars in line. The staff is typically unfriendly. I pulled up to the drive thru window to pay and the girl working was literally SILENT. Like did not say one single word, didn't give me the total... No hello. Nothing. Maybe she was mute? I guess that's preferable to the miserable attitudes I usually get from the employees here.
Jackie Daily
Got food and it all tasted like chemicals and plastic? And no not because it’s fast food, Actually had to pull over and throw all the food out.
Just moved to Plymouth. This is on my way to work every day. Normally would get coffee before work. Not here. The drive thru seems to be one customer at a time. Meaning you can’t order until car ahead leaves Tim Hortons. Takes 10 mins for a freekin cup of coffee with no wait.
To the Manager,
Tim Hortons – 150 Plymouth Rd-48170
I am extremely disappointed and frustrated with the service I’ve been receiving at your store. My experience has been consistently terrible, and it’s clear that the team here is not taking customer service or basic order accuracy seriously.
First, during one of my recent visits at the drive-thru, the staff member was outright rude. My order was already prepared, yet he told me to move forward and “wait near the door” for absolutely no reason. When I questioned it politely, he responded with more rude behavior and even walked away from the counter. This is completely unacceptable.
And today, things got even worse. I ordered a Bagel BELT with no bacon, and I specifically asked for only egg and cream cheese. I was even charged extra for the cream cheese—which I agreed to. But instead, I received a bagel with bacon added, the exact thing I asked NOT to have. What is the point of asking customers for their preferences if your team can’t follow basic instructions?
On top of that, your employees seem completely inattentive. The croissants are often over-baked, items are wrong, and no one seems focused on what they’re doing. It genuinely feels like the staff is half-asleep or simply doesn’t care.
Is this really the standard of service at Tim Hortons Plymouth?
Now I am left without a proper breakfast because of your team’s negligence. Who is responsible for fixing this? Will anyone step up to replace the food I paid for and couldn’t even eat?
Manager Tina needs to take responsibility for what’s happening in this store. It doesn’t look like she is enforcing quality, accuracy, or professionalism at all. When employees repeatedly ignore instructions and treat customers poorly, it reflects directly on management.
This experience is beyond frustrating, and your team needs a serious wake-up call.
Atmosphere: 1
Food: 1
Service: 1
Fast, friendly (especially Serena at the counter), and yummy
Stopped at tim hos to get coffee and donuts for the volunteers who where planting flowers in the median on main street.
Atmosphere: 5
Food: 5
Service: 5
Bread bowl of chili and some timbits plz!
Horrible I wouldn't go here
This place is very delicious. The staff member who took our order was so kind with such a sweet voice and spirit. The inside was clean and the service was fast. Even when a correction was made, everyone was patient and kind. Really enjoyed this. Thank you all for your hard work!
Atmosphere: 5
Food: 5
Service: 5
Terrible experience at this Tim Hortons, Employees there shouldn’t even be allowed to even work with customers especially after being flipped off and cussed out in front of the so called manager there because they did my order wrong and I asked for it to be done correctly. It’s to bad that a customer that goes there all the time would have to be treated this way.
Customer service is the worst and product quality is usually awful. I live in Plymouth and drive past this one normally because of said reasons, however I decided to give it another chance and was more disappointed and disgusted then ever before. The girl spoke like she was from the hood, grabbed my card with dirty gloves, handed me my food that should have been bagged much better then it was (doughnuts separate from other foods) then processed to hand me back my card with the dirty gloves. I'll continue going to Northville, they seem to have higher standards!
Atmosphere: 1
It was listed as a participant in the Special Olympics donuts. But did not have any because they chose not to carry it.
Restaurantji Recommends
Better coffee and donuts than MCDONALD'S...
Atmosphere: 4
Food: 4
Service: 4
Garbage! I wouldn't visit this Tim Horton's if my life depended on it! My bagel tasted a week old and it was burnt. The manager could care less after I complained. She simply apologized and defended their food. I should've saved it and had her enjoy the crap she served me. Plus the staff are literally zombies. No "Hello, how are you, how can I help you, have a great day." The cashier annoyingly tapped her nails on the counter as I was getting change out of my purse.
This is a great Tim Hortons but unfortunately there are certain days and times when it’s just horrible (Monday and Sunday night shift) they disregard whatever you say and have an attitude for no reason. Won’t put the right amount of sugar or just give you straight black coffee. I’m hoping this review reaches to management because this place is actually good and should stay like that
Atmosphere: 3
Food: 4
Service: 3
I will start by saying Tim Hortons has the BEST hot chocolate ever and the peppermint hot chocolate around the holiday time is one of my favorite things ever. The doughnuts are good if they aren't already sold out. The food is not. I've gotten violently ill the 2 times in my life that I've ever ordered any lunch items here. The drive thru consistently takes forever even when there's only 1 or 2 cars in line. The staff is typically unfriendly. I pulled up to the drive thru window to pay and the girl working was literally SILENT. Like did not say one single word, didn't give me the total... No hello. Nothing. Maybe she was mute? I guess that's preferable to the miserable attitudes I usually get from the employees here.
Got food and it all tasted like chemicals and plastic? And no not because it’s fast food, Actually had to pull over and throw all the food out.
Food: 1
Recommended dishes: Breakfast Sandwich
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