I recently visited the Dunkin’ Donuts inside the United Wholesale Mortgage campus while there for training. I ordered a pumpkin latte with almond milk, as I have a dairy allergy. The drink came with whipped cream, which I didn’t expect. When I kindly explained that I couldn’t have whipped cream due to my allergy, the employee argued with me and insisted I pay for a new drink. Normally, when I order with almond milk, I’m asked about whipped cream, especially since it involves an allergy.
Eventually, the employee remade the drink, but it was done maliciously with full dairy milk. After just a couple of sips, I became extremely sick and had to leave the training early. I filled out the survey on my receipt to inform Dunkin’ Donuts of the situation, but their response was dismissive, essentially calling me a liar and offering no apology or resolution.
What I don’t understand most of all is why the staff was so rude and unkind. Food allergies are serious, and the symptoms are unmistakable. It’s disappointing not only to be treated this way but also to see that Dunkin’ Donuts failed to take accountability.
Atmosphere: 1
Food: 1
Service: 1
Dwayne Williams
I ❤️ Dunkin Donuts! Far better than Starbucks. And easier on your wallet.
Creg PuttinGodfirst Lyles
Great place. For morning Treats before work, but you must go early in the morning! It's a good experience�
I recently visited the Dunkin’ Donuts inside the United Wholesale Mortgage campus while there for training. I ordered a pumpkin latte with almond milk, as I have a dairy allergy. The drink came with whipped cream, which I didn’t expect. When I kindly explained that I couldn’t have whipped cream due to my allergy, the employee argued with me and insisted I pay for a new drink. Normally, when I order with almond milk, I’m asked about whipped cream, especially since it involves an allergy.
Eventually, the employee remade the drink, but it was done maliciously with full dairy milk. After just a couple of sips, I became extremely sick and had to leave the training early. I filled out the survey on my receipt to inform Dunkin’ Donuts of the situation, but their response was dismissive, essentially calling me a liar and offering no apology or resolution.
What I don’t understand most of all is why the staff was so rude and unkind. Food allergies are serious, and the symptoms are unmistakable. It’s disappointing not only to be treated this way but also to see that Dunkin’ Donuts failed to take accountability.
Atmosphere: 1
Food: 1
Service: 1
I ❤️ Dunkin Donuts! Far better than Starbucks. And easier on your wallet.
Great place. For morning Treats before work, but you must go early in the morning! It's a good experience�
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