Came at 7:50pm to get food with family. First impression wasn't good considering both front doors were locked and some child running around had to open it. I understand if an employee couldn't find childcare or a parent is eating but the kid showed an employee something and the employee seemed aggravated, I understand since I too work in customer service but with customers around it's not something nice to say whatsoever. I didn't bother looking at names but one night gentleman did have to open the front door to tell others that the cafe was closed but the drive thru was indeed still open. Floors had multiple order stickers too which wasn't very cleanly.
Atmosphere: 1
Food: 2
Service: 2
CJ
Horrible can’t even make a BACON QTR POUNDER RIGHT what BACON quarter ponder comes with no BACON wouldve just ordered a regular one had to go in twice and they still decided to mess the order up if people can’t speak English they needa not be working in fast food. LOL
Atmosphere: 1
Food: 1
Service: 1
Kyy Waters
What is with McDonald’s employees now a days? All I was asking was what time does breakfast start so that I don’t have to drive all the way to the store only to find that you can’t make the order. Then I spend 30 minutes trying to get support to cancel the order. I don’t know about other dashers but from my end I can’t see what the customer orders until I arrive at the establishment. Then and only then can I see. So when I pulled up tonight and was told it’s breakfast, I responded with ok thanks but then I asked again what time does it start so I’ll know ahead of time to contact the customer, but you ignored me just like the other McDonald’s. Was I rude? No. So why such bad treatment? Try driving around in a busted car all day long and get horrible treatment from people and still remain positive. Yeah it’s not easy but you don’t see me being rude. Do better.
Julianna King
Ordered only a couple things and they forgot not one but two different items… and when I tried to ask for help the lady was noticeably pissed off and was rude. We had to go back through the drive through which we had already waited in. Ended up spending over half a hour waiting for McDonald’s. Thanks.
Atmosphere: 1
Food: 2
Service: 1
Latrice M
I DoorDashed a filet of fish meal and when I received it the fries were so hard and I called therm and the manager hung up in my face. This place is horrible they need to get rid of him immediately
Atmosphere: 1
Food: 1
Service: 1
Ms. Meko
The big guy in the back cash drive thru window was Hella rude!!!!! He needs to be coached on how to speak to the public. My filet o fish was piping hot. My fries were cold as 🧊. The restroom was very clean.
Atmosphere: 5
Food: 2
Service: 1
Mitchiyoshi Uyeda
This I was a very frustrating experience. I have some tips to improve the consumer experience here:
1. Remove the curbside pickup option here. There’s no designated spots, but one sign that is a difficult to see. After driving around the block and finding it, it made me go inside.
2. Don’t expect customers to understand McDonalds terminology. Telling me it’s staged means nothing to me. But when you say that and look at me like I am the problem, it’s very frustrating. I get that you can’t just hand out food to people. But when your technology fails, it’s not my fault.
The older woman at the counter was very nice, though. She kept checking on my orders as I waited. That’s why you get a 2. She doubled your score.
Atmosphere: 3
Food: 2
Service: 1
Krissy Albertson
They're McDonald's like every chain same expected food not ever cold friendly staff... BTW I'm not doing nothing weird over in the gas area I noticed a 2wk old kitten was going to rescue it before it got cold out 😫🤣 also work lyft so I'm around a lot
Atmosphere: 5
Food: 4
Service: 4
Marlena Mccree
Messed up my order as usual. I dont know why I keep going back.
Atmosphere: 3
Food: 3
Service: 3
Gavin Shaheen
Why am I cleaning the bathroom for yall? It’s absolutely disgusting in here
Maybe the computer screens aren’t working well where the orders are prepared but, EVERY TIME I order EXTRA FRIES instead of apple slices, the extra fries never make it in to the Happy Meal box.
Atmosphere: 1
Food: 2
Service: 1
Greatest Ever
Fast and hot A+ McDouble deal - 07/15/25
Atmosphere: 5
Food: 5
Service: 5
Trey Wilson
customer service is nice
Aaliyah Harris
THE MANAGER WAS VERY RUDE THE ONE ON WOODWARD IN PONTIAC AND WAS TALKING TO US ANY KIND OF WAY I EVEN HAD SOMETHING PUT IN MY DRINK.
Came at 7:50pm to get food with family. First impression wasn't good considering both front doors were locked and some child running around had to open it. I understand if an employee couldn't find childcare or a parent is eating but the kid showed an employee something and the employee seemed aggravated, I understand since I too work in customer service but with customers around it's not something nice to say whatsoever. I didn't bother looking at names but one night gentleman did have to open the front door to tell others that the cafe was closed but the drive thru was indeed still open. Floors had multiple order stickers too which wasn't very cleanly.
Atmosphere: 1
Food: 2
Service: 2
Horrible can’t even make a BACON QTR POUNDER RIGHT what BACON quarter ponder comes with no BACON wouldve just ordered a regular one had to go in twice and they still decided to mess the order up if people can’t speak English they needa not be working in fast food. LOL
Atmosphere: 1
Food: 1
Service: 1
What is with McDonald’s employees now a days? All I was asking was what time does breakfast start so that I don’t have to drive all the way to the store only to find that you can’t make the order.
Then I spend 30 minutes trying to get support to cancel the order.
I don’t know about other dashers but from my end I can’t see what the customer orders until I arrive at the establishment. Then and only then can I see. So when I pulled up tonight and was told it’s breakfast, I responded with ok thanks but then I asked again what time does it start so I’ll know ahead of time to contact the customer, but you ignored me just like the other McDonald’s. Was I rude? No. So why such bad treatment? Try driving around in a busted car all day long and get horrible treatment from people and still remain positive. Yeah it’s not easy but you don’t see me being rude. Do better.
Ordered only a couple things and they forgot not one but two different items… and when I tried to ask for help the lady was noticeably pissed off and was rude. We had to go back through the drive through which we had already waited in. Ended up spending over half a hour waiting for McDonald’s. Thanks.
Atmosphere: 1
Food: 2
Service: 1
I DoorDashed a filet of fish meal and when I received it the fries were so hard and I called therm and the manager hung up in my face. This place is horrible they need to get rid of him immediately
Atmosphere: 1
Food: 1
Service: 1
The big guy in the back cash drive thru window was Hella rude!!!!! He needs to be coached on how to speak to the public. My filet o fish was piping hot. My fries were cold as 🧊. The restroom was very clean.
Atmosphere: 5
Food: 2
Service: 1
This I was a very frustrating experience. I have some tips to improve the consumer experience here:
1. Remove the curbside pickup option here. There’s no designated spots, but one sign that is a difficult to see. After driving around the block and finding it, it made me go inside.
2. Don’t expect customers to understand McDonalds terminology. Telling me it’s staged means nothing to me. But when you say that and look at me like I am the problem, it’s very frustrating. I get that you can’t just hand out food to people. But when your technology fails, it’s not my fault.
The older woman at the counter was very nice, though. She kept checking on my orders as I waited. That’s why you get a 2. She doubled your score.
Atmosphere: 3
Food: 2
Service: 1
They're McDonald's like every chain same expected food not ever cold friendly staff... BTW I'm not doing nothing weird over in the gas area I noticed a 2wk old kitten was going to rescue it before it got cold out 😫🤣 also work lyft so I'm around a lot
Atmosphere: 5
Food: 4
Service: 4
Messed up my order as usual. I dont know why I keep going back.
Atmosphere: 3
Food: 3
Service: 3
Why am I cleaning the bathroom for yall? It’s absolutely disgusting in here
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Maybe the computer screens aren’t working well where the orders are prepared but, EVERY TIME I order EXTRA FRIES instead of apple slices, the extra fries never make it in to the Happy Meal box.
Atmosphere: 1
Food: 2
Service: 1
Fast and hot A+ McDouble deal - 07/15/25
Atmosphere: 5
Food: 5
Service: 5
customer service is nice
THE MANAGER WAS VERY RUDE THE ONE ON WOODWARD IN PONTIAC AND WAS TALKING TO US ANY KIND OF WAY I EVEN HAD SOMETHING PUT IN MY DRINK.
For something quick something always wrong.
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