Their coffee is amazing. I also like the fact it has a pizza place inside of a grocery store.
Atmosphere: 5
Food: 5
Service: 5
Brienna Bosworth
Extra rude baristas today 10/27
Atmosphere: 1
Food: 4
Service: 1
Dave Moore
Asked for a 16oz butter bear extra shot. They gave me the 12oz…. Told them that’s the wrong size. So what do they do? Not re make my drink, they just pour it into a bigger cup add more ice and a shot of flavor and called it good. Biggby is by far the worst coffee franchise in ALL OF MICHIGAN. Thanks for drowning out the espresso when you SHOULD have made a new one. Get off your phones and pay attention!!!!! Never returning.
Atmosphere: 1
Food: 1
Service: 1
Mêlée
It's not BAD, per se, it's just SO inconsistent. I order the same thing every time I come here (lg iced SF caramel latte, half sweet, no whip, add shot) and if I came here 7 days a week I'd get 7 different drinks. Unfortunately, they're like the only coffee game in town because I'm pretty sure Courageous Coffee is open 4 hours a week ?
Atmosphere: 2
Food: 4
Service: 3
Jim Schoenith
Coffee was great. Service was especially great!
Atmosphere: 4
Food: 5
Service: 5
Kelsey Holmes
Got someone training on the register on a weekend morning so it made the wait ridiculous... my drinks were so messed up! Couldn't tell the difference between the Carmel and butterscotch drink. Acted rude like my order was an inconvenience because they were busy and I didn't even get whipped cream... tried to tell them and all they said was sorry like they couldn't fix it. I'll just start going to Starbucks...
Atmosphere: 1
Food: 1
Service: 1
Chelsea
I love biggby, but Madison does not know how to make a proper hot chocolate. It tastes like hot milk with no chocolate.
Anna B
Yikes. The person making drinks made each drink, one at a time, even if they came from the same order. You're supposed to lay out all the cups, put in all the syrups, do it step by step based on all the drinks in the order and this person was not doing it that way. Our hot drink was done start to finish before our blended drink was even started. The blended drink was only 3/4 full in the cup so with the lid on, it was more than 2/5ths whip. Took forever to get our drinks. The cashier wasn't offering help to streamline service. Basically, don't expect to get your drink quickly if you stop here, or at least give them a few months to properly train these folks. The 5 stars for food was because Decaf Teddy Bear is delicious & perfect and my daughters Mint Chip Cream Freeze is good, even though it has a ton of whip.
Atmosphere: 3
Food: 5
Service: 1
Kristin Klock
Emily is amazing.. every time I go in there she is so friendly. couldn't ask for better customer service. YOU ROCK EMILY KEEP IT UP!!!! ?
Atmosphere: 5
Food: 5
Service: 5
Ida Robinson
It is way to expensive. For what it costs for a single cup of coffee, I can buy a whole can of
Made our coffees just as we like them, and we were even able to use our BOGO from Lansing!
Atmosphere: 4
Food: 4
Service: 5
Chris Holmes
I love the fact that most times I am able to walk up and order without waiting in a long line like most BIGGBYs. A double espresso makes the food shopping at Tom’s much more enjoyable lol.
Atmosphere: 5
Food: 5
Service: 5
Jess Evans
Drinks are always made great and fast but the manager is not very friendly and never looks happy to be there.
Their coffee is amazing. I also like the fact it has a pizza place inside of a grocery store.
Atmosphere: 5
Food: 5
Service: 5
Extra rude baristas today 10/27
Atmosphere: 1
Food: 4
Service: 1
Asked for a 16oz butter bear extra shot. They gave me the 12oz…. Told them that’s the wrong size. So what do they do? Not re make my drink, they just pour it into a bigger cup add more ice and a shot of flavor and called it good. Biggby is by far the worst coffee franchise in ALL OF MICHIGAN. Thanks for drowning out the espresso when you SHOULD have made a new one. Get off your phones and pay attention!!!!! Never returning.
Atmosphere: 1
Food: 1
Service: 1
It's not BAD, per se, it's just SO inconsistent. I order the same thing every time I come here (lg iced SF caramel latte, half sweet, no whip, add shot) and if I came here 7 days a week I'd get 7 different drinks. Unfortunately, they're like the only coffee game in town because I'm pretty sure Courageous Coffee is open 4 hours a week ?
Atmosphere: 2
Food: 4
Service: 3
Coffee was great. Service was especially great!
Atmosphere: 4
Food: 5
Service: 5
Got someone training on the register on a weekend morning so it made the wait ridiculous... my drinks were so messed up! Couldn't tell the difference between the Carmel and butterscotch drink. Acted rude like my order was an inconvenience because they were busy and I didn't even get whipped cream... tried to tell them and all they said was sorry like they couldn't fix it. I'll just start going to Starbucks...
Atmosphere: 1
Food: 1
Service: 1
I love biggby, but Madison does not know how to make a proper hot chocolate. It tastes like hot milk with no chocolate.
Yikes. The person making drinks made each drink, one at a time, even if they came from the same order. You're supposed to lay out all the cups, put in all the syrups, do it step by step based on all the drinks in the order and this person was not doing it that way. Our hot drink was done start to finish before our blended drink was even started. The blended drink was only 3/4 full in the cup so with the lid on, it was more than 2/5ths whip. Took forever to get our drinks. The cashier wasn't offering help to streamline service. Basically, don't expect to get your drink quickly if you stop here, or at least give them a few months to properly train these folks. The 5 stars for food was because Decaf Teddy Bear is delicious & perfect and my daughters Mint Chip Cream Freeze is good, even though it has a ton of whip.
Atmosphere: 3
Food: 5
Service: 1
Emily is amazing.. every time I go in there she is so friendly. couldn't ask for better customer service. YOU ROCK EMILY KEEP IT UP!!!! ?
Atmosphere: 5
Food: 5
Service: 5
It is way to expensive. For what it costs for a single cup of coffee, I can buy a whole can of
Service: 2
Restaurantji Recommends
Don't like it.
Atmosphere: 1
Food: 1
Service: 1
Lukewarm latte ...
Atmosphere: 2
Service: 2
Made our coffees just as we like them, and we were even able to use our BOGO from Lansing!
Atmosphere: 4
Food: 4
Service: 5
I love the fact that most times I am able to walk up and order without waiting in a long line like most BIGGBYs. A double espresso makes the food shopping at Tom’s much more enjoyable lol.
Atmosphere: 5
Food: 5
Service: 5
Drinks are always made great and fast but the manager is not very friendly and never looks happy to be there.
Atmosphere: 5
Food: 5
Service: 4
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