Baristas are always super rude when I go in, they act like they have somewhere better to be and make it known. If you hate your jobs so much, why are you still there?? Its ridiculous to me that they are in a customer service position and cant even be asked to smile or be a little bit curteous to the customer. If there was another coffee place in town, they'd have my business in a heartbeat. 1/5 stars.
Marie Hurdt
Today it was really busy and I hate to complain when workers clearly seem overwhelmed but my chai didn’t taste good at all. I waited for over 20 minutes to get it and paid almost $10 for something that was gross. I had a great review a month ago when they were less busy but I can see how other reviews say this location is inconsistent. Busy or not the drinks should taste good at a base standard but I don’t even want to finish drinking this today unfortunately. Even a middle schooler agreed it didn’t smell like chai at all.
Leticia Reischling
Their coffee is amazing. I also like the fact it has a pizza place inside of a grocery store.
Atmosphere: 5
Food: 5
Service: 5
Brienna Bosworth
Extra rude baristas today 10/27
Atmosphere: 1
Food: 4
Service: 1
Dave Moore
Asked for a 16oz butter bear extra shot. They gave me the 12oz…. Told them that’s the wrong size. So what do they do? Not re make my drink, they just pour it into a bigger cup add more ice and a shot of flavor and called it good. Biggby is by far the worst coffee franchise in ALL OF MICHIGAN. Thanks for drowning out the espresso when you SHOULD have made a new one. Get off your phones and pay attention!!!!! Never returning.
Atmosphere: 1
Food: 1
Service: 1
Mêlée
It's not BAD, per se, it's just SO inconsistent. I order the same thing every time I come here (lg iced SF caramel latte, half sweet, no whip, add shot) and if I came here 7 days a week I'd get 7 different drinks. Unfortunately, they're like the only coffee game in town because I'm pretty sure Courageous Coffee is open 4 hours a week ?
Atmosphere: 2
Food: 4
Service: 3
Jim Schoenith
Coffee was great. Service was especially great!
Atmosphere: 4
Food: 5
Service: 5
Kelsey Holmes
Got someone training on the register on a weekend morning so it made the wait ridiculous... my drinks were so messed up! Couldn't tell the difference between the Carmel and butterscotch drink. Acted rude like my order was an inconvenience because they were busy and I didn't even get whipped cream... tried to tell them and all they said was sorry like they couldn't fix it. I'll just start going to Starbucks...
Atmosphere: 1
Food: 1
Service: 1
Chelsea
I love biggby, but Madison does not know how to make a proper hot chocolate. It tastes like hot milk with no chocolate.
Anna B
Yikes. The person making drinks made each drink, one at a time, even if they came from the same order. You're supposed to lay out all the cups, put in all the syrups, do it step by step based on all the drinks in the order and this person was not doing it that way. Our hot drink was done start to finish before our blended drink was even started. The blended drink was only 3/4 full in the cup so with the lid on, it was more than 2/5ths whip. Took forever to get our drinks. The cashier wasn't offering help to streamline service. Basically, don't expect to get your drink quickly if you stop here, or at least give them a few months to properly train these folks. The 5 stars for food was because Decaf Teddy Bear is delicious & perfect and my daughters Mint Chip Cream Freeze is good, even though it has a ton of whip.
Baristas are always super rude when I go in, they act like they have somewhere better to be and make it known. If you hate your jobs so much, why are you still there?? Its ridiculous to me that they are in a customer service position and cant even be asked to smile or be a little bit curteous to the customer. If there was another coffee place in town, they'd have my business in a heartbeat. 1/5 stars.
Today it was really busy and I hate to complain when workers clearly seem overwhelmed but my chai didn’t taste good at all. I waited for over 20 minutes to get it and paid almost $10 for something that was gross. I had a great review a month ago when they were less busy but I can see how other reviews say this location is inconsistent. Busy or not the drinks should taste good at a base standard but I don’t even want to finish drinking this today unfortunately.
Even a middle schooler agreed it didn’t smell like chai at all.
Their coffee is amazing. I also like the fact it has a pizza place inside of a grocery store.
Atmosphere: 5
Food: 5
Service: 5
Extra rude baristas today 10/27
Atmosphere: 1
Food: 4
Service: 1
Asked for a 16oz butter bear extra shot. They gave me the 12oz…. Told them that’s the wrong size. So what do they do? Not re make my drink, they just pour it into a bigger cup add more ice and a shot of flavor and called it good. Biggby is by far the worst coffee franchise in ALL OF MICHIGAN. Thanks for drowning out the espresso when you SHOULD have made a new one. Get off your phones and pay attention!!!!! Never returning.
Atmosphere: 1
Food: 1
Service: 1
It's not BAD, per se, it's just SO inconsistent. I order the same thing every time I come here (lg iced SF caramel latte, half sweet, no whip, add shot) and if I came here 7 days a week I'd get 7 different drinks. Unfortunately, they're like the only coffee game in town because I'm pretty sure Courageous Coffee is open 4 hours a week ?
Atmosphere: 2
Food: 4
Service: 3
Coffee was great. Service was especially great!
Atmosphere: 4
Food: 5
Service: 5
Got someone training on the register on a weekend morning so it made the wait ridiculous... my drinks were so messed up! Couldn't tell the difference between the Carmel and butterscotch drink. Acted rude like my order was an inconvenience because they were busy and I didn't even get whipped cream... tried to tell them and all they said was sorry like they couldn't fix it. I'll just start going to Starbucks...
Atmosphere: 1
Food: 1
Service: 1
I love biggby, but Madison does not know how to make a proper hot chocolate. It tastes like hot milk with no chocolate.
Yikes. The person making drinks made each drink, one at a time, even if they came from the same order. You're supposed to lay out all the cups, put in all the syrups, do it step by step based on all the drinks in the order and this person was not doing it that way. Our hot drink was done start to finish before our blended drink was even started. The blended drink was only 3/4 full in the cup so with the lid on, it was more than 2/5ths whip. Took forever to get our drinks. The cashier wasn't offering help to streamline service. Basically, don't expect to get your drink quickly if you stop here, or at least give them a few months to properly train these folks. The 5 stars for food was because Decaf Teddy Bear is delicious & perfect and my daughters Mint Chip Cream Freeze is good, even though it has a ton of whip.
Atmosphere: 3
Food: 5
Service: 1
Restaurantji Recommends
Emily is amazing.. every time I go in there she is so friendly. couldn't ask for better customer service. YOU ROCK EMILY KEEP IT UP!!!! ?
Atmosphere: 5
Food: 5
Service: 5
It is way to expensive. For what it costs for a single cup of coffee, I can buy a whole can of
Service: 2
Don't like it.
Atmosphere: 1
Food: 1
Service: 1
Lukewarm latte ...
Atmosphere: 2
Service: 2
Made our coffees just as we like them, and we were even able to use our BOGO from Lansing!
Atmosphere: 4
Food: 4
Service: 5
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