The employees are very nice. That parking lot though!! Horrible. That definitely takes away for money atmosphere.
Atmosphere: 3
Food: 4
Service: 5
Terrianna Bradley
It’s ok to say “hey I didn’t know that, thanks for the information” and leave it at that. As humans we’re constantly giving and receiving new information.
When I ask for a breve miel at a local coffee shop most of time the barista knows what I’m talking about and sometimes they don’t so I’ll politely let them know half and half, cinnamon, and honey.
So the cashier working Sunday , 9/14, around 12:30pm. What I don’t expect in return as a customer, is a combative back and forth “just so you know if you ask for that the barista may not know” which I politely agree and say no worries i understand I used to be a Biggby barista and then you proceeded with “ it may be easier to say cinnamon and honey cause I never heard of that …and then proceed to say yea I know we had it as a seasonal… like you’re contradicting yourself. When this whole interaction could’ve ended at “it has honey, cinnamon , and half and half”
Still made the drink wrong with regular milk.
Atmosphere: 3
Food: 3
Service: 1
Marty Clos
Best coffee in metro Detroit.
Atmosphere: 5
Food: 5
Service: 5
Y Aguilar
Coffee is good! The place is nice and clean. Only thing is barista did not get my order right :( Other then that Coffee is good!
Atmosphere: 5
Food: 5
Service: 3
Sandy Notf
Love the baristas here. There has been the same friendly faces for a long time. They're always chatting with me, remember my orders, and make the drink way faster than any other Biggby around. They always have a smile on their face and tasty drinks.
Keep it up girls! You are rockstars!
Alex Massingill
Grew up in Ann Arbor but never drank coffee. Now that I'm older this will be a go to when I visit Michigan. This location was clean and the staff was nice 🙂
Lilly Rosalie
I normally go here and this biggby is fantastic most of the time. I think we normally see the manager (I think) and she's absolutely wonderful, most of the girls are lovely. But we came around 10am on Saturday, May 10th and it was some girls we didn't recognize, no big deal. But this girl charged us for a large, gave us a medium, when we asked hey didn't we order a large? She said no but we checked the prices and she definitely did. She basically just dismissed us. I understand mistakes happen and that's okay but like we gave you a 5 dollar tip the least you could do is own up to the mistake. Also don't roll your eyes at my wife for mispronouncing something, that's quite rude.
April Gearhart
Never use the bathrooms here. Never seen such filth. Piss everywhere
Jeff Lassa
I love Biggby iced coffee. Good value compared to Canadian interlopers... better coffee too..
Darren
I’ve always enjoyed coming here and being waited on etc. Today? I’m standing in line waiting and a woman behind me clearly knowing every employee is being asked what she wants for her drinks. I was there before her and in line like everyone else. They start making her order ignoring the fact that I was in line waiting before her. So I said to the woman you might as well go ahead as you started your order behind me. The women at the counter ignored my looks. Get to the register and I said something. No apology nothing. I’ve been here 100 times as love down the street from it. How you can let some woman bark her orders over my shoulder and the manager there asking her more questions about what she wants while I was clearly in line before her is bullshit. It’s a shitty way to treat a customer who is there at least two times a week. I’m hugely disappointed and disgusted.
The baristas are great here! I Always have a great experience here!
Carmen K
Baristas are always friendly. Number one spot for the office to order from.
Daniel Siddall
I smell like a kitchen fire now for the rest of the day 🤔 and my chai tea is barely hot. Like drinking Luke warm cream spice 🤮 was gonna get one of the pre wrapped bagels on display and it was as hard a rock...this place is mehh...other biggby locations are much better
The employees are very nice. That parking lot though!! Horrible. That definitely takes away for money atmosphere.
Atmosphere: 3
Food: 4
Service: 5
It’s ok to say “hey I didn’t know that, thanks for the information” and leave it at that. As humans we’re constantly giving and receiving new information.
When I ask for a breve miel at a local coffee shop most of time the barista knows what I’m talking about and sometimes they don’t so I’ll politely let them know half and half, cinnamon, and honey.
So the cashier working Sunday , 9/14, around 12:30pm. What I don’t expect in return as a customer, is a combative back and forth “just so you know if you ask for that the barista may not know” which I politely agree and say no worries i understand I used to be a Biggby barista and then you proceeded with “ it may be easier to say cinnamon and honey cause I never heard of that …and then proceed to say yea I know we had it as a seasonal… like you’re contradicting yourself. When this whole interaction could’ve ended at “it has honey, cinnamon , and half and half”
Still made the drink wrong with regular milk.
Atmosphere: 3
Food: 3
Service: 1
Best coffee in metro Detroit.
Atmosphere: 5
Food: 5
Service: 5
Coffee is good! The place is nice and clean. Only thing is barista did not get my order right :( Other then that Coffee is good!
Atmosphere: 5
Food: 5
Service: 3
Love the baristas here. There has been the same friendly faces for a long time. They're always chatting with me, remember my orders, and make the drink way faster than any other Biggby around. They always have a smile on their face and tasty drinks.
Keep it up girls! You are rockstars!
Grew up in Ann Arbor but never drank coffee. Now that I'm older this will be a go to when I visit Michigan. This location was clean and the staff was nice 🙂
I normally go here and this biggby is fantastic most of the time. I think we normally see the manager (I think) and she's absolutely wonderful, most of the girls are lovely. But we came around 10am on Saturday, May 10th and it was some girls we didn't recognize, no big deal. But this girl charged us for a large, gave us a medium, when we asked hey didn't we order a large? She said no but we checked the prices and she definitely did. She basically just dismissed us. I understand mistakes happen and that's okay but like we gave you a 5 dollar tip the least you could do is own up to the mistake. Also don't roll your eyes at my wife for mispronouncing something, that's quite rude.
Never use the bathrooms here. Never seen such filth. Piss everywhere
I love Biggby iced coffee. Good value compared to Canadian interlopers... better coffee too..
I’ve always enjoyed coming here and being waited on etc. Today? I’m standing in line waiting and a woman behind me clearly knowing every employee is being asked what she wants for her drinks. I was there before her and in line like everyone else. They start making her order ignoring the fact that I was in line waiting before her. So I said to the woman you might as well go ahead as you started your order behind me. The women at the counter ignored my looks. Get to the register and I said something. No apology nothing. I’ve been here 100 times as love down the street from it. How you can let some woman bark her orders over my shoulder and the manager there asking her more questions about what she wants while I was clearly in line before her is bullshit. It’s a shitty way to treat a customer who is there at least two times a week. I’m hugely disappointed and disgusted.
Restaurantji Recommends
Overpriced for the value.
The baristas are great here! I Always have a great experience here!
Baristas are always friendly. Number one spot for the office to order from.
I smell like a kitchen fire now for the rest of the day 🤔 and my chai tea is barely hot. Like drinking Luke warm cream spice 🤮 was gonna get one of the pre wrapped bagels on display and it was as hard a rock...this place is mehh...other biggby locations are much better
Always on point great customer service
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