They usually forgot to put the add-on but I already got charged so… 😔
Claudine Hicks
We visited Tropicana Café Smoothie and unfortunately experienced a lack of customer service upon arrival. We stood waiting for over 4 minutes without being acknowledged. A young lady looked up briefly, then walked off to continue another order without so much as a “hello” or “I’ll be with you shortly.” When she finally came to the register, her demeanor made it clear she didn’t want to be there.
On a positive note, the smoothies, the Mango Monsoon and Watermelon, were delicious and refreshing. However, the overall experience was diminished by the lack of basic courtesy and engagement. A simple acknowledgment can go a long way. I encourage management to revisit customer service training with the staff. Just a quick “Hi, I see you, I’ll be right with you” can make all the difference.
Claudine 7/10/2025
Atmosphere: 2
Food: 5
Service: 1
Darris Enoex
The absolute worst. (OMG) Do not go near that Place.!! I'm giving you a warning ⚠️ Terrible customer service. Management was non existent atmosphere please believe me I wouldn't say it if it wasn't True. Your best bet Go somewhere else.
Atmosphere: 1
Jay
Employs staff with bad manners and bad attitudes. I've reported them to corporate and recommend going to a more professional location.
Service: 1
Dilpreet Singh
GOOD DRINKS & GREAT TURKEY SANDWICH !!
Atmosphere: 4
Food: 5
Service: 5
Toni Calhoun
I usually enjoy coming here but today was very different. My office ordered smoothies. There were only 4 so it wasn’t a huge order. When I walked in I was greeted with attitude. I stood to the side patiently waiting for my orders. I was told ohana breeze was discontinued so I would be getting it without the blue. No sorry no offer to make something else just take it or not. I was picking up 3 orders. She gave me my first order and then told me to leave. I told her I was waiting on my other 2 orders. She then told me that my order they were out of stock and I had to cancel it online. I went online to cancel and it told me I couldn’t cancel. She told me oh well get out. You have been giving me nothing but attitude since you walked in. I literally only spoke when they asked the names on what I was picking up. I didn’t give attitude until she told me to get out without giving me what I paid for or giving my money back. She told me she was a manager and her name was Shakar. I refused to leave and called another store to see if they could offer some help as to what I do now. Customer service was awful and we as customers have no way to handle when the store refuses to help. I will not be going back to this store again. I would hope someone from the store / district manager would reach out and advise how to handle a situation like this. I no longer feel comfortable placing online orders with tropical smoothie knowing that if they are out of something I have to fight to get my money back. It absolutely unacceptable for a business to treat their customers this way….. On a side note the floor was so disgusting I was literally sticking to it very unsanitary.
Atmosphere: 1
Food: 4
Service: 1
alaysa kwek
Chloe was very rude and unprofessional. I order my stuff ahead of time online this is the only location every single time I go in there after ordering my stuff online is never there waiting. In fact when I get there, they act like they don’t know my order and then they gotta start making it every single time I never have this problem at any other location and then today, Chloe Told me that it’s not her problem. I’m late for work that she didn’t make my drink right away and then she tells me my drinks in the bag with my yogurt and it wasn’t so that I left which I should’ve looked in the bag and now I’m late to work and I want to refund and I will be contacting Corporate.
Jodie Cook
Very friendly
Atmosphere: 5
Food: 5
Service: 5
Emily Stewart
The food was really good, I got the chicken pesto flatbread. My smoothie, the Bahama Mama was very good as well. The place was very busy but the two ladies working were very nice and accommodating.
Atmosphere: 4
Food: 5
Service: 4
felicity147
Tried the Chicken Pesto Flatbread and Strawberry Limeade Smoothie—both were delicious! The flatbread was warm, flavorful, and perfectly balanced with pesto and grilled chicken. The smoothie was refreshing with the right mix of sweet and tangy. Great combo—highly recommend!
This location is always busy. Give online orders an extra 10mins. You also have to provide proof of purchase in order to pick up food. Be prepared to wait in line and deal with all the bs in order to get your food.
Atmosphere: 1
Food: 4
Service: 1
Mike T.
Shout out to the manager and staff! I always get excellent service and receive good conversation while I wait on my smoothie. Best Tropical Smoothie in the area!
Atmosphere: 5
Food: 5
Service: 5
Alisha Hall
Customer service is terrible they had an attitude and were rude.
Atmosphere: 1
Food: 1
Service: 1
AR Plass
Complained about being busy and then didn’t make my smoothie for a long time.
Service: 1
alonya fikes
Tamika, Waited Took My Order, Very Pleasant, Nice Personality 👍🏽
They usually forgot to put the add-on but I already got charged so… 😔
We visited Tropicana Café Smoothie and unfortunately experienced a lack of customer service upon arrival. We stood waiting for over 4 minutes without being acknowledged. A young lady looked up briefly, then walked off to continue another order without so much as a “hello” or “I’ll be with you shortly.” When she finally came to the register, her demeanor made it clear she didn’t want to be there.
On a positive note, the smoothies, the Mango Monsoon and Watermelon, were delicious and refreshing. However, the overall experience was diminished by the lack of basic courtesy and engagement. A simple acknowledgment can go a long way. I encourage management to revisit customer service training with the staff. Just a quick “Hi, I see you, I’ll be right with you” can make all the difference.
Claudine 7/10/2025
Atmosphere: 2
Food: 5
Service: 1
The absolute worst. (OMG) Do not go near that Place.!! I'm giving you a warning ⚠️ Terrible customer service. Management was non existent atmosphere please believe me I wouldn't say it if it wasn't True. Your best bet Go somewhere else.
Atmosphere: 1
Employs staff with bad manners and bad attitudes. I've reported them to corporate and recommend going to a more professional location.
Service: 1
GOOD DRINKS & GREAT TURKEY SANDWICH !!
Atmosphere: 4
Food: 5
Service: 5
I usually enjoy coming here but today was very different. My office ordered smoothies. There were only 4 so it wasn’t a huge order. When I walked in I was greeted with attitude. I stood to the side patiently waiting for my orders. I was told ohana breeze was discontinued so I would be getting it without the blue. No sorry no offer to make something else just take it or not. I was picking up 3 orders. She gave me my first order and then told me to leave. I told her I was waiting on my other 2 orders. She then told me that my order they were out of stock and I had to cancel it online. I went online to cancel and it told me I couldn’t cancel. She told me oh well get out. You have been giving me nothing but attitude since you walked in. I literally only spoke when they asked the names on what I was picking up. I didn’t give attitude until she told me to get out without giving me what I paid for or giving my money back. She told me she was a manager and her name was Shakar. I refused to leave and called another store to see if they could offer some help as to what I do now. Customer service was awful and we as customers have no way to handle when the store refuses to help. I will not be going back to this store again. I would hope someone from the store / district manager would reach out and advise how to handle a situation like this. I no longer feel comfortable placing online orders with tropical smoothie knowing that if they are out of something I have to fight to get my money back. It absolutely unacceptable for a business to treat their customers this way….. On a side note the floor was so disgusting I was literally sticking to it very unsanitary.
Atmosphere: 1
Food: 4
Service: 1
Chloe was very rude and unprofessional. I order my stuff ahead of time online this is the only location every single time I go in there after ordering my stuff online is never there waiting. In fact when I get there, they act like they don’t know my order and then they gotta start making it every single time I never have this problem at any other location and then today, Chloe Told me that it’s not her problem. I’m late for work that she didn’t make my drink right away and then she tells me my drinks in the bag with my yogurt and it wasn’t so that I left which I should’ve looked in the bag and now I’m late to work and I want to refund and I will be contacting Corporate.
Very friendly
Atmosphere: 5
Food: 5
Service: 5
The food was really good, I got the chicken pesto flatbread. My smoothie, the Bahama Mama was very good as well. The place was very busy but the two ladies working were very nice and accommodating.
Atmosphere: 4
Food: 5
Service: 4
Tried the Chicken Pesto Flatbread and Strawberry Limeade Smoothie—both were delicious! The flatbread was warm, flavorful, and perfectly balanced with pesto and grilled chicken. The smoothie was refreshing with the right mix of sweet and tangy. Great combo—highly recommend!
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
This location is always busy. Give online orders an extra 10mins. You also have to provide proof of purchase in order to pick up food. Be prepared to wait in line and deal with all the bs in order to get your food.
Atmosphere: 1
Food: 4
Service: 1
Shout out to the manager and staff! I always get excellent service and receive good conversation while I wait on my smoothie. Best Tropical Smoothie in the area!
Atmosphere: 5
Food: 5
Service: 5
Customer service is terrible they had an attitude and were rude.
Atmosphere: 1
Food: 1
Service: 1
Complained about being busy and then didn’t make my smoothie for a long time.
Service: 1
Tamika, Waited Took My Order, Very Pleasant, Nice Personality 👍🏽
Atmosphere: 5
Service: 5
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