Worst customer service ever. Staff is rude, and they didn’t let me get my money back after I arrived late for an order by 2 Minutes that was paid for but never made, that’s stealing. The black lady with the glasses probably started cleaning early, and never made it. Shitty customer service in a nice area don’t make sense
Atmosphere: 1
Food: 3
Service: 1
Jessica Stephan
I have been to several Tropical Smoothies. It’s really not good when you walk in and the staff is almost upset to have a customer. Very rude and unfriendly, standoffish and had to wait a long time for my simple order. This has to be fixed from upper management. If you pay better you can be more selective w your hiring. Find incentives to motivate employees to perform better and more efficiently. And please don’t think that giving the option for a tip is helpful. We, the custom overpays as is! I frequent this area staying in a hotel for work, I will not be back.
Atmosphere: 2
Food: 4
Service: 1
Jason Michael
Don't know what’s happened here lately, but the quality have went downhill. We order here often at work and the last few times our SMOOTHies were full of ice chunks, food was stale and the wait time has been longer. If you’re charging me $14 for a smoothie and a breakfast wrap, the very least you can do is make them properly.
Oh well, on to the other trop smoothie down the road.
Atmosphere: 3
Food: 1
Service: 3
vanessa hatleberg
I've always order online while working , can't leave the front desk on weekends so my husband ALWAYS picks it up for me. Well this time did we not only get attitude but he had to come back and get ny cell phone to show the girl. While watching others not speak to staff and people just grab their orders. In the area where pick up orders are placed. Hmmmm so how you going to say it's policy. You didn't asked them for their cell phone , so yea. Well he was nice like ALWAYS and asked to make sure.even said my name Then the issue came. So lesson learned. JUST PICK UP YOUR ORDER WHEN ITS SITTING THERE IN THE PICK UP SECTION AND LEAVE DO NOT SPEAK TO THE INCOMPETENT EMPLOYEES WHEN ORDERING ONLINE OR IN STORE. IN STORE IS VERY LOUD
Atmosphere: 1
Food: 1
Service: 1
Blee Blam
Morning shift is fantastic Afternoon shift 😴 no, not so much!
Atmosphere: 5
Food: 3
Service: 2
Natharee Wongluang
They usually forgot to put the add-on but I already got charged so… 😔
Claudine Hicks
We visited Tropicana Café Smoothie and unfortunately experienced a lack of customer service upon arrival. We stood waiting for over 4 minutes without being acknowledged. A young lady looked up briefly, then walked off to continue another order without so much as a “hello” or “I’ll be with you shortly.” When she finally came to the register, her demeanor made it clear she didn’t want to be there.
On a positive note, the smoothies, the Mango Monsoon and Watermelon, were delicious and refreshing. However, the overall experience was diminished by the lack of basic courtesy and engagement. A simple acknowledgment can go a long way. I encourage management to revisit customer service training with the staff. Just a quick “Hi, I see you, I’ll be right with you” can make all the difference.
Claudine 7/10/2025
Atmosphere: 2
Food: 5
Service: 1
Darris Enoex
The absolute worst. (OMG) Do not go near that Place.!! I'm giving you a warning ⚠️ Terrible customer service. Management was non existent atmosphere please believe me I wouldn't say it if it wasn't True. Your best bet Go somewhere else.
Atmosphere: 1
Jay
Employs staff with bad manners and bad attitudes. I've reported them to corporate and recommend going to a more professional location.
I usually enjoy coming here but today was very different. My office ordered smoothies. There were only 4 so it wasn’t a huge order. When I walked in I was greeted with attitude. I stood to the side patiently waiting for my orders. I was told ohana breeze was discontinued so I would be getting it without the blue. No sorry no offer to make something else just take it or not. I was picking up 3 orders. She gave me my first order and then told me to leave. I told her I was waiting on my other 2 orders. She then told me that my order they were out of stock and I had to cancel it online. I went online to cancel and it told me I couldn’t cancel. She told me oh well get out. You have been giving me nothing but attitude since you walked in. I literally only spoke when they asked the names on what I was picking up. I didn’t give attitude until she told me to get out without giving me what I paid for or giving my money back. She told me she was a manager and her name was Shakar. I refused to leave and called another store to see if they could offer some help as to what I do now. Customer service was awful and we as customers have no way to handle when the store refuses to help. I will not be going back to this store again. I would hope someone from the store / district manager would reach out and advise how to handle a situation like this. I no longer feel comfortable placing online orders with tropical smoothie knowing that if they are out of something I have to fight to get my money back. It absolutely unacceptable for a business to treat their customers this way….. On a side note the floor was so disgusting I was literally sticking to it very unsanitary.
Atmosphere: 1
Food: 4
Service: 1
alaysa kwek
Chloe was very rude and unprofessional. I order my stuff ahead of time online this is the only location every single time I go in there after ordering my stuff online is never there waiting. In fact when I get there, they act like they don’t know my order and then they gotta start making it every single time I never have this problem at any other location and then today, Chloe Told me that it’s not her problem. I’m late for work that she didn’t make my drink right away and then she tells me my drinks in the bag with my yogurt and it wasn’t so that I left which I should’ve looked in the bag and now I’m late to work and I want to refund and I will be contacting Corporate.
Jodie Cook
Very friendly
Atmosphere: 5
Food: 5
Service: 5
Emily Stewart
The food was really good, I got the chicken pesto flatbread. My smoothie, the Bahama Mama was very good as well. The place was very busy but the two ladies working were very nice and accommodating.
Atmosphere: 4
Food: 5
Service: 4
felicity147
Tried the Chicken Pesto Flatbread and Strawberry Limeade Smoothie—both were delicious! The flatbread was warm, flavorful, and perfectly balanced with pesto and grilled chicken. The smoothie was refreshing with the right mix of sweet and tangy. Great combo—highly recommend!
Worst customer service ever. Staff is rude, and they didn’t let me get my money back after I arrived late for an order by 2 Minutes that was paid for but never made, that’s stealing. The black lady with the glasses probably started cleaning early, and never made it. Shitty customer service in a nice area don’t make sense
Atmosphere: 1
Food: 3
Service: 1
I have been to several Tropical Smoothies. It’s really not good when you walk in and the staff is almost upset to have a customer. Very rude and unfriendly, standoffish and had to wait a long time for my simple order. This has to be fixed from upper management. If you pay better you can be more selective w your hiring. Find incentives to motivate employees to perform better and more efficiently. And please don’t think that giving the option for a tip is helpful. We, the custom overpays as is! I frequent this area staying in a hotel for work, I will not be back.
Atmosphere: 2
Food: 4
Service: 1
Don't know what’s happened here lately, but the quality have went downhill. We order here often at work and the last few times our SMOOTHies were full of ice chunks, food was stale and the wait time has been longer. If you’re charging me $14 for a smoothie and a breakfast wrap, the very least you can do is make them properly.
Oh well, on to the other trop smoothie down the road.
Atmosphere: 3
Food: 1
Service: 3
I've always order online while working , can't leave the front desk on weekends so my husband ALWAYS picks it up for me. Well this time did we not only get attitude but he had to come back and get ny cell phone to show the girl. While watching others not speak to staff and people just grab their orders. In the area where pick up orders are placed. Hmmmm so how you going to say it's policy. You didn't asked them for their cell phone , so yea. Well he was nice like ALWAYS and asked to make sure.even said my name Then the issue came. So lesson learned. JUST PICK UP YOUR ORDER WHEN ITS SITTING THERE IN THE PICK UP SECTION AND LEAVE DO NOT SPEAK TO THE INCOMPETENT EMPLOYEES WHEN ORDERING ONLINE OR IN STORE. IN STORE IS VERY LOUD
Atmosphere: 1
Food: 1
Service: 1
Morning shift is fantastic
Afternoon shift 😴 no, not so much!
Atmosphere: 5
Food: 3
Service: 2
They usually forgot to put the add-on but I already got charged so… 😔
We visited Tropicana Café Smoothie and unfortunately experienced a lack of customer service upon arrival. We stood waiting for over 4 minutes without being acknowledged. A young lady looked up briefly, then walked off to continue another order without so much as a “hello” or “I’ll be with you shortly.” When she finally came to the register, her demeanor made it clear she didn’t want to be there.
On a positive note, the smoothies, the Mango Monsoon and Watermelon, were delicious and refreshing. However, the overall experience was diminished by the lack of basic courtesy and engagement. A simple acknowledgment can go a long way. I encourage management to revisit customer service training with the staff. Just a quick “Hi, I see you, I’ll be right with you” can make all the difference.
Claudine 7/10/2025
Atmosphere: 2
Food: 5
Service: 1
The absolute worst. (OMG) Do not go near that Place.!! I'm giving you a warning ⚠️ Terrible customer service. Management was non existent atmosphere please believe me I wouldn't say it if it wasn't True. Your best bet Go somewhere else.
Atmosphere: 1
Employs staff with bad manners and bad attitudes. I've reported them to corporate and recommend going to a more professional location.
Service: 1
GOOD DRINKS & GREAT TURKEY SANDWICH !!
Atmosphere: 4
Food: 5
Service: 5
Restaurantji Recommends
I usually enjoy coming here but today was very different. My office ordered smoothies. There were only 4 so it wasn’t a huge order. When I walked in I was greeted with attitude. I stood to the side patiently waiting for my orders. I was told ohana breeze was discontinued so I would be getting it without the blue. No sorry no offer to make something else just take it or not. I was picking up 3 orders. She gave me my first order and then told me to leave. I told her I was waiting on my other 2 orders. She then told me that my order they were out of stock and I had to cancel it online. I went online to cancel and it told me I couldn’t cancel. She told me oh well get out. You have been giving me nothing but attitude since you walked in. I literally only spoke when they asked the names on what I was picking up. I didn’t give attitude until she told me to get out without giving me what I paid for or giving my money back. She told me she was a manager and her name was Shakar. I refused to leave and called another store to see if they could offer some help as to what I do now. Customer service was awful and we as customers have no way to handle when the store refuses to help. I will not be going back to this store again. I would hope someone from the store / district manager would reach out and advise how to handle a situation like this. I no longer feel comfortable placing online orders with tropical smoothie knowing that if they are out of something I have to fight to get my money back. It absolutely unacceptable for a business to treat their customers this way….. On a side note the floor was so disgusting I was literally sticking to it very unsanitary.
Atmosphere: 1
Food: 4
Service: 1
Chloe was very rude and unprofessional. I order my stuff ahead of time online this is the only location every single time I go in there after ordering my stuff online is never there waiting. In fact when I get there, they act like they don’t know my order and then they gotta start making it every single time I never have this problem at any other location and then today, Chloe Told me that it’s not her problem. I’m late for work that she didn’t make my drink right away and then she tells me my drinks in the bag with my yogurt and it wasn’t so that I left which I should’ve looked in the bag and now I’m late to work and I want to refund and I will be contacting Corporate.
Very friendly
Atmosphere: 5
Food: 5
Service: 5
The food was really good, I got the chicken pesto flatbread. My smoothie, the Bahama Mama was very good as well. The place was very busy but the two ladies working were very nice and accommodating.
Atmosphere: 4
Food: 5
Service: 4
Tried the Chicken Pesto Flatbread and Strawberry Limeade Smoothie—both were delicious! The flatbread was warm, flavorful, and perfectly balanced with pesto and grilled chicken. The smoothie was refreshing with the right mix of sweet and tangy. Great combo—highly recommend!
Atmosphere: 5
Food: 5
Service: 5
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