I visited the drive-thru and was the only vehicle in line. After a brief wait, my order was taken, but the employee who assisted me was noticeably rude. Upon pulling up to the window, I waited approximately 15 minutes for my food while the employee stood at the window on her phone. While I could have chosen to leave, I had already been on the road for over two hours. It is disappointing to see the decline in customer service. Unfortunately, based on this experience, I will not be returning.
Mike Schrader
Food and staff where great
Atmosphere: 5
Food: 5
Service: 5
Mary Dickerson
Food was excellent. HOT AND Fresh. Ruben as good as my own
Atmosphere: 3
Food: 5
Service: 5
Ed Minnesota
Consistently good food fast. Very clean restaurant which is always appreciated.
Atmosphere: 3
Food: 5
Service: 5
Matthew Rancour
Disrespectful workers for no reason. Will never come back here. Typical saginaw fashion
Atmosphere: 1
Food: 1
Service: 1
Meeta Garg
The staff is friendly and helpful! The fries are the best!
Atmosphere: 5
Food: 5
Service: 5
Jon Wass
The roast beef was awful. The restaurant is outdated and needs help. The Arby’s sauce tasted off. The unisex single bathroom In the back of the restaurant parking lot was odd to say the least. I would not recommend this location to anyone.
Atmosphere: 1
Food: 1
Service: 3
Nicholas Stone
Waited in drive thru line for 20 min. Left before we could order.
Service: 1
Johnny Brown
Went there for lunch and asked about a promo they advertised on their board, and in return I got a lady with an attitude and a loud omg like I was bothering her.. I'll gladly shop somewhere else.
Atmosphere: 1
Service: 1
Cedrick Foster
Spoke with Patrick on Monday 6/23 approx. 9:15p. Great representation of your company. Very helpful with making a decision with the Gyro. Verifying the product helped avoid any allergic reaction. Thank you Patrick and the Arby's team for a great experience. See you guys again.
Lawn service was operating a motorized blower near the drive-thru order kiosk. I pulled ahead to the window to order because I couldn’t hear anything. When I explained this to the person at the window, their only comment was “well, I could hear you…”. The person did not appear to be interested in accommodating my needs or taking my order. After I paid, I was asked to pull ahead even though there wasn’t any cars behind me in line. I told them that I didn’t want to move and the reasoning behind it. The worker responded that there was a timer in the drive-thru that tracks order times and they needed me to move so that the clock would reset. Apparently, my convenience is less of a priority than their performance. Overall, it was a bad experience, even by Arby’s standards. Very unfriendly staff. Do not recommend.
Food was good, but the service was terrible. We waited at the drive thru for almost 25 minutes without anyone telling us what was going on, not even an apology for the long wait.
Atmosphere: 2
Food: 4
Service: 1
Pete N
Bread for yero what not even close to freah hard as a rock. Tables dirty. Awful bathrooms.
Atmosphere: 2
Food: 2
Service: 3
Percval 1001
The only issue I had was ordering a roast beef & cheddar on two separate occasions and receiving a roast beef sandwich instead. I guess when I say “No extra sauce” they take it too seriously. I mean c’mon, the employees ask every time if I want all these extra sauces, the answer is no. I just want my meat, cheese, and bread…
I visited the drive-thru and was the only vehicle in line. After a brief wait, my order was taken, but the employee who assisted me was noticeably rude. Upon pulling up to the window, I waited approximately 15 minutes for my food while the employee stood at the window on her phone. While I could have chosen to leave, I had already been on the road for over two hours. It is disappointing to see the decline in customer service. Unfortunately, based on this experience, I will not be returning.
Food and staff where great
Atmosphere: 5
Food: 5
Service: 5
Food was excellent. HOT AND Fresh. Ruben as good as my own
Atmosphere: 3
Food: 5
Service: 5
Consistently good food fast. Very clean restaurant which is always appreciated.
Atmosphere: 3
Food: 5
Service: 5
Disrespectful workers for no reason. Will never come back here. Typical saginaw fashion
Atmosphere: 1
Food: 1
Service: 1
The staff is friendly and helpful! The fries are the best!
Atmosphere: 5
Food: 5
Service: 5
The roast beef was awful. The restaurant is outdated and needs help. The Arby’s sauce tasted off. The unisex single bathroom
In the back of the restaurant parking lot was odd to say the least. I would not recommend this location to anyone.
Atmosphere: 1
Food: 1
Service: 3
Waited in drive thru line for 20 min. Left before we could order.
Service: 1
Went there for lunch and asked about a promo they advertised on their board, and in return I got a lady with an attitude and a loud omg like I was bothering her.. I'll gladly shop somewhere else.
Atmosphere: 1
Service: 1
Spoke with Patrick on Monday 6/23 approx. 9:15p. Great representation of your company. Very helpful with making a decision with the Gyro. Verifying the product helped avoid any allergic reaction.
Thank you Patrick and the Arby's team for a great experience. See you guys again.
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Lawn service was operating a motorized blower near the drive-thru order kiosk. I pulled ahead to the window to order because I couldn’t hear anything. When I explained this to the person at the window, their only comment was “well, I could hear you…”. The person did not appear to be interested in accommodating my needs or taking my order. After I paid, I was asked to pull ahead even though there wasn’t any cars behind me in line. I told them that I didn’t want to move and the reasoning behind it. The worker responded that there was a timer in the drive-thru that tracks order times and they needed me to move so that the clock would reset. Apparently, my convenience is less of a priority than their performance. Overall, it was a bad experience, even by Arby’s standards. Very unfriendly staff. Do not recommend.
Atmosphere: 1
Food: 3
Service: 1
I stay at this joint and only this one
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Roast Beef, Curly Fries, Greek Gyro
Food was good, but the service was terrible. We waited at the drive thru for almost 25 minutes without anyone telling us what was going on, not even an apology for the long wait.
Atmosphere: 2
Food: 4
Service: 1
Bread for yero what not even close to freah hard as a rock. Tables dirty. Awful bathrooms.
Atmosphere: 2
Food: 2
Service: 3
The only issue I had was ordering a roast beef & cheddar on two separate occasions and receiving a roast beef sandwich instead. I guess when I say “No extra sauce” they take it too seriously. I mean c’mon, the employees ask every time if I want all these extra sauces, the answer is no. I just want my meat, cheese, and bread…
Atmosphere: 3
Food: 3
Service: 1
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